1. N4919 Gills Coulee Rd. West Salem, WI 54669 Phone: 608-385-1134 Email: tiggsbounce@hotmail.com
Career Profile
I am a highly competent professional who excels in turning unorganized environments into efficient
operations. More than ten years of managerial experience provides the depth of experience necessary to
successfully administer a wide variety of programs; assess and fulfill staffing needs; recruit, train, develop,
and retain staff; and evaluate / revise policies and procedures.
Core Qualifications
Recruiting/Hiring/Terminating Teambuilding/Training/Supervision Customer Service Excellence
Shrink Reduction/Loss Control Profit & Loss Management Budget and Cost Control
Compensation/Payroll Culture Change Agent Regulatory Compliance
Work Experience
Walgreens Boots Alliance Fortune 500 company
Store Manager: Prairie du Chien store #10682: 2006 –2008; La Crosse store #12455: 2008 to present
Executive Assistant Store Manager: Sparta store #9168: 2005-2006
Assistant Store Manager: 24-hour La Crosse store #3498: 2004-2005; Sparta store #9168: 2005
Shep’s Thunder Valley Taxidermy
Joint Owner, CFO, Website Developer: 2014 to present
Office Depot Fortune 500 company
Copy & Print Center: La Crosse, WI: 2003-2004
Professional Overview
Maintain excellent working relationships and actively cooperate with store personnel and district staff to
ensure the objectives of the store, district, market, and company are achieved. Oversee the daily operations
of a retail pharmacy, including effective decision making, prioritization of company goals, organization,
problem solving, and increasing sales. Direct responsibility for the customer experience in the store,
business planning and performance management, and people and performance management.
Make all hiring, promotion, and termination decisions
Managing team member performance by assigning responsibilities, setting goals and expectations, observing
performance, providing feedback, giving recognition, and addressing issues
Ensuring proper training of team members, provide coaching, and manage employee career progression
Develop employee performance plans and follow up according to deadlines
Monitor and approve team member compensation
Promote teamwork and motivate team members by establishing expectations, and tracking results
Communicate regularly with team members through one-on-one discussions and team meetings, solicit input,
and ensure communication is open between management and non-management personnel
Ensure compliance with all state and federal laws and corporate policies, and be consistently fair in the
treatment of all employees.
Awards Received
Letter from COO Mark Wagner Top Employee Engagement Survey Score
Top Customer Service Award in Chain
Education
University of Wisconsin – La Crosse
Bachelors in Marketing and Human Resources Management
Coursework in International Business Universitas Castellae, Valladolid, Spain
Computer Skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Publisher), Kronos Time Management
Type approximately 80 words per minute