former Sales Office Manager at Fab & Fix Ltd currently seeking new employment opportunity

1. 1
CURRICULUM VITAE
Lesley Brown
Mobile: 07515253061 – Email: lesley784@googlemail.com
3 Old Cow Sheds Drive, Heather, Nr Ibstock, LE67 2DH
Personal Profile
I am an enthusiasticandexperiencedManager/PA&Administratorwhohasexcellentplanning,
organisational andcommunicationskills. A strongteamplayerwitha handson approach whoisable
to communicate withall stakeholdersatall levels. Able toworkwell onmyowninitiative,making
use of myextensiveworkingknowledge andskills. ProficientinusingWord,Excel,PowerPointand
Outlook.
Achievements
● Employee of the Yearin2007
● Reducedthe numberof administrationerrorsby50% throughimplementingimproved
processes
● Increasedsalesannuallybyatleast£200K throughactive telesalescampaignswhich
includedthe sellingof redundantandover-stockedlinesatagreedmargins
● Regularpromotions. Duringthe 12 yearsI have beenwithmycurrentemployerIhave been
promotedthree timesfrommyinitial role asAssistanttothe PurchasingManager,to Sales
Office Co-ordinator,TeamLeaderandnow mycurrent role as SalesOffice Manager
● Was responsibleforensuringmyTeamwere giventhe righttraining,toolsandtime tomove
fromLakeviewsoftware toSage50inMarch 2015. Attendingall relevantmeetingswithall
Departmentstodiscussareasthat wouldinvolve greaterchange andaffect/change
processes,givingmyTeamLeadersabrief toensure theymonitoredandmeasuredtheir
Teamsknowledge towardsa100% “good to go” score. My Teamwere,immediately,able to
inputordersand carry on theirworkas normal so we achievedaverysatisfactoryoutcome.
Qualifications & Courses
● O levels,variousPitmanandRSA Shorthand/Typing/Englishqualifications
● LondonChamberof Commerce Private Secretary’sCertificate
● BritishRedCrossFirstAidTraining
● Hinckley&NorthWarwickshire College –IntroductiontoCounselling
● Coventry& Warwickshire Chamberof Commerce –ManagementDevelopment
Workshop/LeadingandMotivatingyourTeam
● NVQLevel IIManagement/TeamLeading
● LMI – Effective LeadershipDevelopment
● ILM – Institute of LeadershipandManagement –Level 3 Certificate inLeadership&
Management
● IOSH – Safety Training
● CoachingforPerformance

2. 2
Work History
Company: Fab & FixLtd – Coventry
Dates: May 2012 – present
Employedas: SalesOffice Manager
● Responsible forthe managementanddevelopmentof anInternal SalesTeamof 8 people
● Producinga monthly managementreportusingPhocas,Excel andSage Software detailing
general eventsandstatistical analysistogetherwiththe followingmonth’stargetsand
objectives.
● EnsuringmyDepartmentcomplieswithISO9001
● UsingSalesforce CRMto update CustomerComplaintsanddelegate tothe relevant
department
● Ensuringthat myteam are fullyupto date withall necessarytrainingi.e.Fire Safety
● Devising,reviewingandimplementingpoliciesandproceduresasrequired
● LiaisingwithCreditControl/Finance Directorin orderto progressqueriesandensure
resolutionof anyissuesaffectingcustomers
● CalculatingandreportingonagreedKPI’s,includingOTIF
● Regulargrossmargincheckingand ensuringrelevantactionistakenonanynon-compliance.
● Full administrative supportfor10 fieldsalesmen.
● Ensuringthat excellentcustomerservice isprovidedatall timestoall stakeholders.
● Managing mostaspectsof HR includingbacktoworkinterviews,welfare meetings,holidays,
and performance appraisalswhichincludesregular one toone meetings
● Responsible forensuring processesare followed andimplementingchangeswhennecessary
Dates: 2007 – 2012
Employedas: Team Leader (Fab & Fix)
● Assistingthe General Managerwiththe runningof the SalesOffice
● Checkingorders
● Orderentry
● Identifyingcustomerswhohadn’tpurchasedfor3-6 months – lookingattheiraccount
detailstosee if itwas a financial problemand,if not,contactingthemtoenquire astowhy
theyhadn’tbeenbuyingfromFab& Fix and askingcouldIhelpby sendinginthe AreaSales
Manager. I was able topass quite afew leadstothe ASM’sand the businesscame backto
Fab
● Phonedthe top50 customersforfeedbackontheirCustomerExperience withFab. Detailing
theircommentsona spreadsheetthatIforwardedtothe Directorsand ASM’s. These calls
became a barometerforour service levelsandwe now askourcustomersto score us (Net
PromoterScore) togauge whetherornotour service levelshave improved
● Soldobsolete stock. We hadseveral thousandof one particularwhite doorhandle whichI
managedto sell off completely

3. 3
Dates: January 2004 - 2007
Employedas: SalesOffice Co-ordinator(Fab & Fix)
● Orderentry
● Dealingwithcustomerqueries
● Liaisingwiththe External SalesTeamprovidinguptodate informationoncustomerspriorto
meetings
● Chasingdeliveries
● Dealingwithreturnsandcredits
Dates: November2003 – January 2004
Employedas: Assistant to Purchasing Manager (Fab & Fix)
● Temporaryrole to learnthe productrange before movingintothe SalesOffice. Chased
suppliersandassistedinplacingorders.
Company: Magna Recruitment,Hinckley
Dates: October 2003 – November2003
Employment: Part-time temporary work through Magna Recruitment,Hinckley
● I workedfora companyin Earl Shilton,Leicestershire,takingverbalordersandselling
promotional material topubsandclubs. Theyofferedme apermanentfull-time jobbutI
had alreadybeenofferedthe role atFab& Fix.
Duringthisperiod,Ialsoworkedformy, now x,husbandundertakingReportWritingandLettersfor
him.
Dates: 1998 – 2003
In 2000 had a seriousillness,fromwhich Ihave completelyrecovered,but hadtotake time outto
recuperate.However,Ididgetinvolvedinthe following:
● I workedasClerkto TwycrossParishCouncil forsix months
● Didvoluntaryworkat UniversityHospital,Coventryinthe OncologyDayUnit
● Assistedmyhusbandwithvariousadministrationdutiesfromhome (he isanFDand often
broughtworkhome)
Company: LST Clinics,Nuneaton
Dates: June 1997 – November1998
Employment: PA
● Responsible forsecretarialandadministrativeworkinthe CustomerRelationsDepartment

4. 4
● Day to day managementof Directors'administrationrequestssuchasexpenses,
presentations,minutes/actionsfrommeetings&conference callsanddistributingtothe
relevantindividuals
● Managing correspondence(includingreceiptof customercomplaints) inaneffective and
timelymanner
● MaintainingholidaytrackerforDirector'sdirectreports
● Printing/collationof confidential/sensitive documents
● Compilingthe dailysalesfiguresforall the Clinicsthroughoutthe country
● Liaisingwithanexternal PRCompanytoorganise the advertisingthe recruitmentof Doctors
and Nursingstaff.
● Orderingoffice equipmentandstationerytogetherwithsome facilitiesmanagement
Priorto the above role I had workedintelephone bankingwithBarclaysinCoventrytakingcallsfrom
customerswhorequiredforeigncurrency,transferof funds,paymentof billsand all othergeneral
bankingrequirementsandalsotrainedtoworkinthe businessbankingsection.
I have workedasa PA to the SalesDirectorat Courage Brewerywhentheyhada CoventryOffice and
was Secretary/PA tothe Financial Directorof aNuneatonCompanycalledClarksonInternational
Toolsso have a considerable amountof experienceorganisingdiaries,takingMinutesand
undertakingthe usual variedchallengesof PA work.