Conquer all that is presented before me!

1. GRACE SILNEY RETAIL MANAGER
207 North Fern Avenue  Henrico, VA 23075 804.319.7558  gsilney@yahoo.com
Seasoned and highly qualified professional demonstrating expertise and broad ranging experience in overseeing
assigned stores, focusing on operational procedures, sales, business development, and execution of all company
initiatives. Demonstrated track record of combining sales/marketing leadership with sound business practices to
position retailer for long-term growth and profitability. Generated top-quality results by demonstrating superior
customer service as well as meeting or surpassing company expectations with emphasis of "Winning outcome for both
the customer and company". Reputation for ability to influence, motivate and lead people - staff, customers, vendors -
through effective communication and personal interaction skills.
KEY STRENGTHS & EXPERTISE:
 Team Building & Leadership  Operations Management  Inventory Control/Cycle Counts
 Data Collection  Cost Reduction & Revenue Gains  Customer Service & Retention
 Sales and Marketing  Staff Training & Development  Problem Analysis / Resolution
 Kronos  Payroll Management  Relationship Management
PROFESSIONAL EXPERIENCE
RETAIL DATA LLC  Richmond, VA 2015-Present
DATA COLLECTOR
 Perform data collection and coding for each assessment and submit the data according to project procedures and
protocols.
 Conduct surveys and observations and perform a weekly audit to compare sales.
RITE AID  Richmond, VA 2015-Present
ASSISTANT MANAGER
 Provide assistance and support in managing daily operations, adhering to company policies, procedures and
programs that maximize potential sales, script growth, margin and profitability.
 Model, enforce and provide direction to Associates on proper customer service approaches and techniques to
ensure customer needs,complaintsand issuesare successfully resolved within company guidelines and standards.
CROSSMARK  Richmond, VA Jul-Dec 2014
RETAIL REPRESENTATIVE
 Directly responsible for achieving sales goals, minimizing stock losses, merchandising, safeguarding company
assets, and ensuring each customer receives outstanding service by providing a welcoming environment.
 Sold products and services and established relationships with clients to ensure customer loyalty and retention.
RITE AID  Richmond, VA 1999-2014
RETAIL STORE MANAGER
 Oversaw daily store operations while maintaining consistent high levels of sales performance, gross profit,
expenses, income, and payroll budgets.
 Enhanced staff productivity through motivational training and mentoring.
 Efficiently handled and resolved problems that affect the store's service, efficiency and productivity.
 Maintained and monitored inventory levels, coordinated merchandising, and accurately maintained store claims.
EDUCATION
GENERAL STUDIES  BRYANT & STRATTON  2015
PATIENT TECHNOLOGIST COURSE  RSHT  2011
GENERAL EDUCATION DIPLOMA  HENRICO ADULT EDUCATION CENTER  2007
GENERAL STUDIES  HIGHLAND SPRINGS HIGH  2001