1. Continued…
JOHN CHRISTENSEN
Upland, California 91784
909­767­1401• jkchristensen9219@gmail.com
LinkedIn
RETAIL STORE MANAGER
High­caliber Sales and Customer Service Manager skilled at accelerating revenue growth and
implementing turn around management that improves customer loyalty and sales. Results driven team
leader with the proven ability to improve profitability through top level performance management and
training initiatives.
— AREAS OF KEY EMPHASIS —
• Sales Management
• Recruiting & Hiring
• Inventory Management
• Training & Development
• Retail Operations
• Profit & Loss Management
• Merchandising
• Project Management
• Loss Prevention
SIGNATURE ACHIEVEMENTS
Revamped and turned around underperforming store locations, improving gross margin from 28% to 32%.
Championed high levels of customer services and sales techniques, exceeding overall store performance
goals and increasing sales by 3% in 2015.
Consistently achieved and/or exceeded sales goals, receiving highest sales in district for 2008 with $15.5K
in incremental sales.
PROFESSIONAL EXPERIENCE
Store Manager,| CVS Pharmacy, San Dimas, California 11/2010 – 3/2016
Drove sales and profitability through effective management of day to day operations and staff, establishing
and enforcing metrics and processes related to stock, merchandising, vendor management and sales.
Key Accomplishments:
 Reduced markdowns and increased margin goal by 7.9% over budget by maintaining
seasonal sets and driving sales through the use of merchandise endcap displays
 Championed customer service and sales goals, exceeding sales goal by 3% in 2015, and
surpassing customer service metrics for the past 2 years
 Implemented cross training initiative between departments and new training tools, winning
highest customer service in the district
 Specifically chosen to lead mission critical projects at other store locations within the district due to
store’s outstanding 2014 scorecard for overall store performance
 Successfully converted non­union location into a union location, coordinating meetings with
union representatives and implementing new policies and procedures
Store Manager in Training | CVS Pharmacy, Glendora, California 10/2009 – 11/2010
Supported store manager with all aspects of operations, including sales, inventory management, financial
management, staff leadership, and customer service. Participated in skills and operations training for store
and pharmacy processes and procedures.
Store Manager in Training | (Continued)
Key Accomplishments:

2. JOHN CHRISTENSEN – PAGE TWO
 Directed annual inventory count, successfully reducing stockroom inventory levels and
increasing accuracy through processing discounted/dated merchandise and prepping stockrooms
Store Manager | Staples, Walnut, California 12/2004 – 8/2009
Led overall execution of operational and management functions, maximizing sales and profitability within
store location. Drove sales and controlled operating expenses, ensuring proper store reporting, and
exceeding $1m in operation profit for the first time since opening.
Key Accomplishments:
 Achieved highest sales in district for 2008 with $15.5K in incremental sales and exceeded
$20K and 101% to budget by August of 2009
 Exceeded shrink goals for 2009, achieving a .57% versus .75% goal, a significant increase
from the 2008 actual of .84%
 Implemented new programs and procedures, including the Easy Tech Program, training staff
on program operations and procedures
 Oversaw financial management and expenses, improving controllable expenses by $72.6K in
2009, a 4% improvement vs. previous year
Store Manager | Office Depot, La Verne, California 10/1997 – 12/2004
Managed new and underperforming stores, overseeing operations, financial management, and staff.
Spearheaded the planning and organization of new store location opening in La Verne, California,
including overseeing mass hiring, store set up, merchandising, and grand opening. Turned around
underperforming store location, reducing annualized comp sales ­8% to ­2% and improving gross margin
from 28% to 32%.
Key Accomplishments:
 Restored store to profitability, improving from a $12K loss through August of 2003 to $20K
profit through August of 2004, and increased profitability of the Copy Center over a two year
period by 15% and $14K
 Oversaw payroll and financial management of store location, reducing payroll by 8% and total
controllable expenses by 11.6%
EDUCATION AND CREDENTIALS
Communications Major
CALIFORNIA STATE UNIVERSITY, Fullerton, California, 1988 ­ 1991