1. Nisha Thapa
Tel No: 07846876464
E-mail: thapa0207@gmail.com
Profile
Highly motivated professional who holds the knowledge of administrative and office procedures. A quick
learner with an ability to absorb new ideas and is experienced in coordinating, planning and organising a
range of administrative activities. Has a capability of liaising with a broad range of individuals from different
backgrounds. Well organised with a proven ability to work proactively in a complex and busy office
environment.
Employment History
Reservations Supervisor (March 2015 – To date)
Bicester Hotel Golf & Spa, Chesterton, Bicester
 Maximising revenue through regular communication and implementation of the pricing and selling
strategies.
 Ensuring effective communication between the operations team and reservations team.
 Advising the Account team of any major client record changes.
 Keeping an eye on room availability during the working day.
 Maximising the company’s revenue through guest satisfaction and by repeat bookings.
 Compiling reports on no-shows for future business forecasting.
 Assisting the Revenue Manager
 Managing all reservation databases and ensuring that information is kept up to date at all times.
 Managing reservation assistant
 Ensuring the special handling of repeats and VIP guests.
Group Reservations Co-ordinator, Resort Reception Supervisor (August to March 2015)
Heythrop Park Resort (Crowne Plaza & De Vere Venues), Chipping Norton
o Taking and inputting group/ individuals reservations
o Monitor staff’s performance and general discipline when needed
o Create and maintain staff rotas
o Liaising with travel agents
o Liaising with all department to ensure special request are noted and actioned
o Liaising with conference and events team while making group booking.
Receptionist Supervisor (June 2013 to August 2014)
Oxford Thames Four Pillars Hotel, Sandford-On-Thames
o Ensuring the smooth running of the reception office and related areas.
o Answering phone calls, responding to enquiries and connecting calls using a switchboard system
o To be fully conversant with facilities, services and promotions offered by the hotel, and where
possible to pass this information on to the guest whenever the opportunity arises
o Anticipating customer needs wherever possible and react to enhance customer satisfaction

2. Receptionist/ Hostess/Waitress/Admin (December 2011 to June 2013)
The Blue Boar, Witney
o Making reservation for hotel rooms and restaurant
o Maintaining the database booking system (Rezlynx and Livebooking)
o Arranging information pack and managing paper works
o Liaising with Chef and printing specials everyday
London local Staff (Airport and Venue Team) (21st
July 2012 to 13th
August 2012)
Sports Mark, London 2012 Olympic
o Greeting clients upon arrival and delivering support to where necessary
o Escorting clients to/from Olympic events
o Assisting senior managers with administrative tasks
o Coordinating groups of clients and team
Receptionist (Placement) (June 2010 to June 2011)
Best Western Russell Hotel (3 star), Maidstone
o Dealing with incoming calls and bookings
o Maintaining the database booking system (Opera)
o Taking deposit, posting and arranging bills/invoices
o Ensuring smooth check-in and check-out of guests, following company guidelines at all times
Key skills
o Ability motivate and manage team
o Strong Microsoft office skills
o Curious to learn new techniques and adapt them in order to increase productivity
o Excellent communication skills with colleague/customers and exceptional team player
o Strong Management skills
o Ability to work under pressure
o Passionate approach towards learning
Education
2013 May Oxford Brookes University
International Hospitality Management
2009 June Oxford and Cherwell Valley College
International Study Programme
2006-2007 Oxford and Cherwell Valley College
NVQ Level I in Catering
Additional Information
o Language: Nepali (Native), English (Fluent), Urdu (Fluent), Korean (Basic)
o Oxford Brookes Nepalese Society Founder/Event-Coordinator

3. o Volunteer Event Co-ordinator for Nepalese Oxfordshire Community
References are Available on Request.