Raul Velazco is a hotel manager with 17 years of experience seeking a responsible position. He currently serves as Operations Manager for Hotel Derek, where he improved guest satisfaction scores, earned the hotel AAA 4 diamond status, and increased its TripAdvisor ranking. Previously, he held manager roles at Crowne Plaza River Oaks, overseeing all departments and ensuring superior customer service. He also has experience in property management. Velazco has a background in biology and holds positions in various computer systems and software.

1. Raul Velazco Raul Velazco, Jr.
7659 Broadview Dr.
Houston, TX 77061
713-277-5407
Raul.Velazcojr@yahoo.com
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Objective Professional hotel manager with 17 years in AAA luxury hotels and
residences experience, seeking a responsible and challenging position
where I can utilize my excellent management and leadership skills, expand
my knowledge and contribute opportunities for professional and personal
growth.
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Employment Hotel Derek / ​Operations Manager acting as Director
1/2016- PRESENT
-Responsible for the overall operations of the hotel.
-Deliver results to exceed guest satisfaction and financial performance
goals.
-Direct operations in all responsible departments through objectives and
programs in conjunction with goals set by the general manager.
-Seamlessly intensified the entire Guest Satisfaction scores from 8.62 to
9.04
-Earned AAA 4 diamonds making Hotel Derek the first hotel in the
company's portfolio to achieve AAA diamond rating.
-Improved hotel Tripadvisor’s ranking from 169th to 77th among 492
Houston hotels within an 8 month period.
- Maintain GOP goals set by GM and owners.
Crowne Plaza River Oaks/ ​Hotel Manager/ Chef Concierge
2/2015 - 1/2016
-Oversee and manage the performance of all departments of the hotel.
-Daily management of front office and housekeeping.
-Schedule meetings with head of departments to ensure all aspects of both
management and employees are operating correctly.
-Create and implement policy and procedures that ensure the productivity
of managers and employees.
-Deliver and train staff in providing superior customer service at all times.
-Ensure that proper etiquettes, professionalism and verbiage are practiced
by all employees at all given times.
-Systematic approaches in increasing scores such as Richey, OSAT,
Medallia, Heartbeat, Tripadvisor, IHG, Starwood SPG, and all related social
media.

2. -Systematic approaches for increasing hotel revenue and strategies for
preventing revenue loss.
-Ensure that all managers are up to date with hotel codes and procedures.
- Be involved and assist with all high expectation guests and VIP’s.
-Assist GM with any tasks that need to be passed on to ensure the
productivity of the GM, staff and establishment.
-Understand all emergency guidelines and responsibilities acting as first
point of contact for patrons, staff and emergency services.
-Take responsibility and ownership of extra management tasks along with
all required trainings and licenses.
R. Velazco Properties LLC / ​Property, Leasing, Marketing and
Sales Manager
6/2002 -Present
-Schedule property appointments and perform tenant screening.
-Document lease agreements, responsible for rent collections,
and filling necessary legal documents for non-payment and due
monies.
-Schedule meetings with tenants and/ or representatives to
ensure product and service satisfaction.
-Ability to solve issues and meet deadlines at a fast pace.
-Knowledgeable of Texas laws, regulations, policies, and taxes
that oversee tenant property ownership.
Four Seasons Hotels and Resorts / ​Assistant Guest Service
Manager, Lead Concierge, Front Desk
6/2001 - 2/2014
-​Manage, perform and oversee performance of concierge, front
desk, housekeeping, bellman, valet, doorman, banquets,
cashiering, laundry, private residences, restaurant, room service,
lounge, pool / spa/ fitness center, business center duties in order
to meet customer service needs and satisfaction.
-Use hands on approach to management.
-Ability to manage multiple tasks simultaneously while providing
high level of customer service.
-Work directly with outside vendors such as limousine dispatch,
commercial airlines and FBO’s, etc to ensure timely quality
service.
-President of Houston Concierge Association

3. Education
Publications
Accomplishments
Computer Skills
University of Houston / UTmB / 6/2013-2016
Major: Biology (Medical/Organic Chemistry)
Business Journal / People On The Move: 7/4/2014
Business Journal / People On The Move: 9/16/2013
Business Journal / People On The Move: 6/18/2012
Houston For Business Travelers: 2/2/2011
Business Journal / People On The Move: 12/20/2009
Houston Concierge Association ​/ President
6/2012 - 6/2016
-Regional representative for all concierges in Houston
-Fundraising for non-profit organizations (YTAC, Star of Hope, etc)
-Conduct networking socials for professionals
-Seamlessly intensified the entire Guest Satisfaction scores from 8.62 to
9.04
-Earned AAA 4 diamonds making Hotel Derek the first hotel in the
company's portfolio to achieve AAA diamond rating
-Improved hotel Tripadvisor’s ranking from the 169th to 77th among 492
Houston hotels within an 8 month period
-Increased F & B revenue for 9%
-Achieved 44% GOP
-Grew 5% of the revenue per Available Room Index
- Full integration from Epitome to Opera PMS
-C++ / DOS
-Fidelio, Lightspeed, Epitome, Opera, Delphi, DASH, STR
-Microsoft Excel
-Microsoft Outlook
-Microsoft PowerPoint
-Microsoft Word
-Microsoft Access
-10-Key Touch
-45 WPM
Bilingual (English - Spanish)
List of references available upon request