1. ANGELA COSTELLO
LONDON NW8
costelloa40@yahoo.co.uk
07581702876
PERSONAL STATEMENT
Over 10 years experience performing general office procedures, where an in depth knowledge of office administration
principles. Have worked in a range of sectors including commercial, not for profit organizations and retail banking,
Client focused with a friendly and professional manner; highly organized, proactive, reliable, trustworthy, excellent
work ethic, a talent driven individual who is focused on performance as well as results, and who is able to provide an
accurate and efficient administration service to all staff within an office environment. Ability to take ownership of
issues, to work along with little or no supervision, and to respond to timeframes and deadlines with pace. I am keen to
find a new challenging role with an organization where I can use my skill set and experience
KEY SKILLS & ATTRIBUTES
 Excellent customer service and people skills.
 Strong organizational, administrative and analytical skills.
 Ability to maintain confidentiality.
 Updating, processing and filing of all documents. .
 Cash handling, banking and dealing with petty cash.
 Always maintain high standards of customer service whilst adhering to all company policies.
 Able to cope well under pressure.
 Multitasking and juggling seven tasks at once.
 Positive attitude and excellent communication skills.
 Trained and supervised new and temporary staff and cashiers.
 Excellent working knowledge of all Microsoft Office packages.
 Attention to detail, excellent planning, organizing and time management skills.
 Ensuring that office expenditure is maintained within budgeted levels.
CAREER GAP
The Grove four star Hotel weekend Causal Spa Attendant October 2016 – present.
Hertfordshire Zero contract hours
 Greet customers with a friendly tone and directed them to the right treatment rooms.
 Provided towels, robes and other amenities to members and guests.
 Set up supplies for treatments and procedures as instructed.
 Managed cleaning and sanitizing duties as instructed.
 Report damaged items and equipment.
 Maintained inventory of all spa items and ensured constant supply at all times.
Admin & Secretary on-line course Level 3 November 2016 – pending.
I have volunteered as a “Volunteer Change Maker – Clean Air Action March 2016 – April 2016.
Online Basic Accounts Course Level 3 November 2015 - December 2015 Higher Distinction 82%.
Diploma in Business Communication Skills (Level 5) October 2015 – November 2015: pass 84%.
Diploma Business and Legal studies (Level 5) June 2015 – September 2015 pass 82%.
Entrepreneurs 2012 my job was to supervised, coach and train volunteers.
Give them a brief introduction and tasks they needed to perform before the event starts.
Cerficates - available on request.

2. EMPLOYMENT HISTORY
The Grove Hotel Hertfordshire Temp Room Attendant via Recruitment Agency August 2016 – September 2016
 Entries and prepares the room for cleaning. Address guest requests and problems.
 Make beds. Vacuum the carpet. Clean the bathrooms and dust the room and furniture
 Replenishes guestroom and bath supplies.
Claridge’s Hotel Technical Services Temp Administrator via Recruitment agency July 2016 – August 2016
Using Hotsos WEF software to input number of jobs received on a daily basis and
 forward the job requests onto the Engineers.
 Liaising with Maintenance to ensure maintenance complaints are quickly and satisfactorily resolved.
 Ordering equipment and dealt with invoices. Scanned in documents.
 Introduced a user-friendly electronic filing system, which reduced file retrieval time by 30%.
 Report any necessary repairs to the engineering department
Michael Tims & Company Ltd Real Estate Office Assistant August 2013 – May 2015
Mayfair London W1
 First meeting point for clients and visitors, meeting, greeting, and dealing with enquiries.
 Setting up filing systems, manual and electronic and data entry.
 Registering clients onto the tenancy lists using Focus software, scanning in documents, copy typing.
 Banking, Petty Cash, printing and binding of documents/brochures, canvassing.
 Escorting potential customers to properties and responding to basic queries
 Updating lettings lists and rental list, ordering stationery/office supplies and booking couriers.
 Serving refreshments and booking meeting room for landlords/vendors and clients.
 Managing properties for property owners and vendors including; liaising with tenants to arrange for
 Maintenance, cleaning and repair work to be carried out on the properties.
 Typing inventories and sorting keys for tenancy check-in.
Tropic Beauty skin care mini home business Network Marketing November 2012 – August 2013
 Recruit new members to join Tropic Beauty Skin Care.
 Selling skin care products at house parties and at events.
Smithfield Accountants LLP Secretary/Administrator February 2007- November 2012
London EC1
 Diary Management/organised meetings, prepared agenda for the trustees.
 Maintained the database of contacts by processing details and other matters related to keeping records
accurate and up to date.
 Handle telephone enquiries from clients in a timely/professional manner.
 Managed general administrative/office duties including copy-typing correspondence.
 Banking and assisting with the preparation of VAT returns and annual accounts.
 Inputted data from source documents onto excel. Typed invoices.
Attend Charity Interim Administrator London W1 January 2007- February 2007
 Mail Merge, Data Entry and typing correspondence.
 Establishing stationary requirements for the Office and prepared a list for authorisation by the manager.
QUALIFICATIONS & TRAINING
 Introduction to Enterprise Mentoring (Certificate) for entrepreneurs to start a business.
 November 2012 (passed).
 National Certificate Adult Literacy Level 1 passed (same as GCSE English Language) 2005.
 City & Guilds (NVQ) in Business and Office Technology London January 2005 (credit).
 Legal Secretarial course 1996 (Distinction).
INTERESTS
Keeping fit, enjoy meeting people, learning and gaining knowledge and travelling.