Alessandra Foley is seeking a position that allows her to utilize her leadership, communication, and hospitality experience. She has over 7 years of experience managing teams of up to 20 people in high-pressure situations in theme park and aquatic settings. Foley is currently pursuing a graphic design degree at Georgian Court University and is proficient in Microsoft programs, hospitality software, and Adobe Systems.

1. Alessandra Foley
8335 Helena Drive, Orlando, Florida 32817 | (856)200.5408 | Foley.Alessandra@gmail.com
Objective
· My objective is to use my experiences and resources to help my future employer grow and become more efficient and to learn from the
staff how to grow as professionals within the hospitality community.
Education
GRAPHIC DESIGN | DEGREE IN PROGRESS | GEORGIAN COURT UNIVERSITY
· Major: Graphic Design
Skills & Abilities
LEADERSHIP
· Managed large teams of 20 at a time in high pressure situations.
· Experienced multitasker in office, recreation and theme parksettings.
· Scheduled and managed team procedures and practices.
· Assisted management with meetings, questions, concerns and operations.
· Managed a swim club with a daily staff of 20 and up to1000 guests at a time.
· Orchestrated meeting and floor sections layouts for servers at UniversalStudios Orlando when management was unavailable.
COMMUNICATION
· Experienced in interacting and coordinating with team members and hotel guests.
· Highly proficient in Microsoft programs, GuestWare, GoConcierge, HMS Systems, Voxer and Adobe Systems.
· Exceptional understanding of others feelings. Able to defuse situations employing empathy and understanding.
· Extremely articulate and patient with those who need training or help.
Experience
PBX OPERATOR | VIRGIN HOTELS CHICAGO, CHICAGO, IL | JANUARY 2015- PRESENT
· Maintain complete knowledge of hotel features,amenities, rates and promotions.
· Able to place orders for room service with full knowledge of menus.
· Coordinates guest requests with staff and management.
· Obtains full knowledge of city and its current events for guests’ entertainment.
· Facilitates communications between departments and guests.
· Defuse guests’ concerns and complaints to provide flawless customer service.
ASSISTANT SWIM COACH| STEVENSON HIGH SCHOOL-PATRIOTS AQUATICS| AUGUST 2014-JANUARY 2015
· Operated score board technology.
· Ran practices for students of all ages, maintained a safe and fun environment while training for swim meets.
· Conducted Coach/Parent meetings about the development of child’s swim ability.
· Organized practices for private lessons and large swim clinics on the weekends.
TRAINER/SERVER/HOSTESS| UNIVERSAL STUDIOS ORLANDO | APRIL2012–AUGUST 2014
· Maintained a consistent and steady flow of seated Guests in the restaurant
· Handles restaurant cash, tips and server earnings.
· Maintains the books in the cash out room.
· Trains newHosts and conducts routine safety checks.
MANAGER | KINGSTON ESTATES SWIM CLUB | AUGUST 2007 – SEPTEMBER 2011
· Managed the schedule for Caretakers and Lifeguards.
· Assisted in Re-Certification courses.
· Processed and held interviews for positions.
· Managed banks and payrollfor Control Booth.
· Trained the Control Booth and Caretakers employees.
Certifications
· First Aid
· CPR
· AED
· Lifeguarding
·