1. Xiaochen Cai
Cell: 786-773-8489 Email: xcai001@fiu.edu
EDUCATION
Florida International University Chaplin School of Hospitality & Tourism Management Miami, FL
Mater of Science in Hospitality Management December 2016 (Expected graduation date)
Tianjin University of Commerce Tianjin, China
Bachelor of International Business July 2013
WORK EXPERIENCE
Seminole Hard Rock Hotel & Casino Hollywood Miami, FL
Plum VIP Lounge / High Limit Slots Management Trainee May-August 2016
■ Trained in each of the line-levels including Cook, Busser, Bar back, Bartender, Server, VIP host to acquire
knowledge in each department.
■ Shallow Plum Lounge management team to manage inventories, monthly budget and guest relations
■ Executed Plum Lounge improvement plan by changed the table setup, healthier weekly menu and plate ware to
offer more exclusive service to VIP guests
East, Miami Hotel Miami, FL
People Development Intern February 2016-May 2016
■ Assisted in recruiting more than 250 employees to pre-opening office and set up the talent event
■ Prepared interview folders and updated EAST interview sheet and recruitment sheet for verification
■ Oversaw retrieving interview files and ensuring all forms have been completed by managers for organization
■ Greeted guests in the front desk with courtesy and assisted with questions for their satisfaction
■ Learned about job description, understanding the requirements and skill sets needed per position
Accor Hotels, North& Central American and the Caribbean Miami, FL
Training and Development Intern November 2015-May 2016
■ Assist in the design and delivery of training programs and events to meet the ever-changing training catalog
■ Conduct research in a consistent area with a given workshop and event to better employee’s training
■ Prepare extensive notes to aid in the creation of training documents to support training specialist
Florida International University Miami, FL
Guest Service Attendant October 2015-Current
■ Monitor all individuals entering the Wolfe University Center to provide superior customer service
■ Act as an information source to students, staff, faculty and visitors to communicate information effectively and in a
timely manner
■ Enforce all University and Student Center policies and procedures to provide safety throughout all operations
Westin Tianjin Tianjin, China
Service Express Agent May 2013-August 2013
■ Responsible for taking room service orders in a professional and timely fashion
■ Dispatched calls to housekeeping, engineering and valet to act as liaison between departments and guests for
maximum efficiency
■ Answered all incoming calls and delivery room service to ensure maximum guest satisfaction
Airbus (Tianjin) Final Assembly line Tianjin, China
Finance Intern October 2012-December 2012
■ Journalized transactions on a daily basis and posted it to general ledger via SAP system for proper organization
■ Created Excel forms to record monthly transactions, and operated bank system to effect payments
■ Collaborated with purchasing department and HSBC crew to resolve problematic payment issues
Operation Intern December 2012 -April 2013
■ Organized weekly and monthly team meetings
■ Presented monthly operation reports to operation’s manager
■ Evaluated monthly performance (KPI) for flow-line workers and station managers to maintain maximum work
performance
■ Maintained the monthly safety report and designed safety warning poster for stations for employee awareness
SKILLS
Computer: Microsoft Excel/PowerPoint/Word/SAP
Language: Chinese, English
Certificate: HOSP.101x Introduction to Global Hospitality Management a course of study offered by CornellX, an
online learning initiative of Cornell University through edX.
Certification in Hotel Industry Analytics (CHIA)
LEADERSHIP & HONORS
Volunteer for 2015 FIU See & Taste Belize Festival October 2015
Volunteer for 17th Annual Shared Ownership Investment Conference September 30 - October 2, 2015
Florida International University Fall 2015 Walt Disney Leadership Retreat November 2015
HEDNA Global Distribution Conference Intern January 12-14 2016
Volunteer for South Beach Food & Wine Festival February 27-28 2016