1. MINA YOUSRY HELMY
General Information
Address
E-mail
Phone
13 El-Gomhoria Street, Mallawy, El-Minia ,Egypt
mina_yousry@hotmail.com
:(0100) 238 10 55 /(012) 104 111 29
Objective
Seeking a challenging new career with space for personal development in revenue and sales department.
Education
2009 MINIA University ,Bachelor of Tourism and Hotels
 Major: Tourist guidance
 Grade: Good
Experience
From 01.10.2016 till now
Revenue manager for Amwaj Oyoun Hotel & Resort 465 Rooms.
From 01.09.2014 till 30.09.2016
Center reservation manager and replacement of Revenue manager for Sea Group Resorts SSH (Sea Club,
Sea Life, Sea Gardens and Sea Club Aqua park) 1140 Rooms.
From 01/04/2014 till 31.08.2014
Assistant center reservation manager in charge and replacement of Revenue manager for Sea Group
Resorts SSH (Sea Club, Sea Life, Sea Gardens and Sea Club Aqua park) 1140 Rooms.
From 01/11/2012 till 31/03/2014
Assistant center reservation manager for Sea Group Resorts SSH (Sea Club, Sea Life, Sea Gardens
and Sea Club Aqua park) 1115 Rooms. (Opening team Sea Club Aqua Park)
From 01/05/2012 till 31.10.2012
Assistant reservation manager (in charge of reservation manager) for Iberotel Makadi Beach
Hurghada –Travco Management (313 Rooms).
From 01/09/2011 till 30.04.2012
Senior supervisor reservation (replacement Reservation manager) for Sea Group Resorts Sharm El
Sheikh –Owing management (810 Rooms).
From 01/07/2010 till 31.08.2011
Reservation supervisor for Sea Group Resort Sharm El Sheikh .
From 01/09/2010 till 30/06/2011
Reservation agent for Sea Group Resort Sharm El Sheikh.

2. From 01/08/2009 till 01/09/2009
Guest service agent for Sea Club Resort Sharm El Sheikh –Flash International Management (359
Rooms).
Scope of General Duties and Responsibilities:
• Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house
daily
• Oversee daily operations of the Reservations Department. Supervise agents and delegate work
amongst agents.
• Be involved in hiring, scheduling, training, monitoring reservations agents’ performance, and
disciplining agents.
• Plan and conduct monthly reservations meetings.
• Covering any staff shortages during Reservations Department hours.
• Answer reservations calls, follow up with guests requests, calls, emails, guest surveys and reviews as
needed.
• Ensure that deposits for reservations are collected and cancelled reservations refunded and/or
reconciled on a daily basis.
• Stay in communication with all local agents
• Be the primary contact for all FIT and Wholesale partners for reservations processing and
reconciliation.
• Ensure timely processing of travel agent checks.
• Communicate availability/close outs to wholesalers.
• Maintain an open line of communication with Revenue manager to improve occupancy and ADR
• Consult with Revenue manager regularly on rate changes, special promotions, closeout dates for
FITs, changes in distribution, to assist in maximizing room revenue.
• Assist the Sales and Marketing department with setting up group blocks and rooming lists as needed.
Update group information as needed. Maintain and be familiar with future group blocks.
• Attend daily and weekly Revenue Strategy meetings
• Follows the Revenue Strategy program
• Assist in the development and revisions of forecasts for room revenue weekly, monthly annually
• Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is
trained to communicate hotel information to callers.
• Control rooms inventory.
• Be knowledgeable about the uses and functions of, GDS and OPERA, booking engine, phone system
and all systems used in the reservations process.
• Maintain a professional working relationship and promote open lines of communication with
managers, employees and other departments.
• Assist in preparation of monthly revenue and occupancy forecasting.
• Know the hotel’s rate quoting standards.
• Follow and enforce all hotel credit policies.
• Understand and follow Revenue Strategy restrictions.
Professional Training:
 Summer 2006 Training in CLUB-MED Hotel EL Guna-Hurghada.
 May 2010 Front office skills developement (Egypt Tourism Workforce Developement

3. Project).
 March 2011 Training Opera Hotel System.
 May 2012 English Courses (Egypt Tourism Workforce Development Project).
 March 2013 e-reserve hotel GDS & IDS training.
 June 2016 ISO 9001(Quality management system)
 August 2016 E-commerce training (TVET)
Skills:
Language Skills:
 Arabic: Mother tongue
 English: Very good
 Italian: Fair
Computer Skills:
 Microsoft Office
 Microsoft Out Look
 Hotel System (Promaster).
 Hotel System (Opera)
 Hotel System (Fidelio 8)
Language Courses:
 Don Bosko in Cairo: Italian courses (Three levels).
 EL-Manara Academy International in Minia: Russian course (First Level).
Demographics:
Marital Status : Married
Date of Birth : November 24, 1988
Nationality : Egyptian
Military Service : postponed
References:
Mr. Ahmed Sharkawy Director of sales Tropitel Sharm Resort Mob. 010052 04383
Mr. Belal Lasheen Revenue manager Rixos Sharm & Rixos Seagate Mob. 01007676829
Mr. Adel Reiad R.M. for Iberotel Makadi Beach Mob. 01280484810
Mr. Ahmed Saad Senior sales manager sea group resorts Mob. 01151355543
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