1. BHEKANANI RAYMOND NJOKO
Born January 12, 1981, KwaZulu Natal, Ladysmith (Married African Male)
E-mail: (raymondnjoko@gmail.com)
Tel: 0732095089 (Cell)
ID No: 8101125474088
Languages: English, IsiZulu, IsiXhosa, SeSotho
Address: 11424 Cnr Kuwait Crescent and Iran Street
Cosmo City Ext 10
Randburg 2188
EDUCATION
2016: Regenesys Business School: PostGraduate Diploma in Business Management.
2004: University of Johannesburg: Hospitality Management Diploma
1999: Bhukulani High School: Matric
COMPUTER LITERACY
1. Microsoft – Word, PowerPoint, Excel
2. Micros Fidelio
3. Opera PMS
4. CLS

2. ACHIEVEMENTS
2011: Acted as FOM/ASS FOM for 9 Months at Radisson Blu Gautrain Hotel
2011: Employee ofthe Month of March Award and also the employee ofthe Year 2011 Award received.
2010 : Emergency FirstAid Level 1, HWSETA
2013: Hosted VVIPs Mr Michael Ballack former Chelsie player and Executive Director ofUNAIDS Dr.
Michael Sedibe and PresidentofSA Mr J.G.Zuma
WORK EXPERIENCE
TSEBO FACILITIES SOLUTIONS AT EY SANDTON JOHANNESBURG South Africa, Johannesburg
Events Manager (1st September 2015 - Todate)
Duties and Responsibilities:
 Leading a team of 19 employees reporting directly to me.
 Managementof the entireEY 102RivoniaRd Sandtonbuildingthatany defects are reportedandfixed.
 Managementof the Concierge,Receptionofthe buildingtoensurehighqualitystandardsare
maintainedat alltimes.
 Managingallinternalandexternalevents andto ensurethey run smoothly andexceed the client’s
expectationsin terms of service delivery.
 Ensuringthat the shuttle services andallprocurementactivities are runningsmoothly
 Minimisingcosts within my departmentby implementationof newinnovationideasfor the client
 To builda goodstrong relationshipwith between the clientand the facilitiescompanyas a contractor
 To ensure the servicedeliveryis a 5 star service to clients at alltimes
RADISSON BLU GAUTRAIN HOTEL SANDTON, JOHANNESBURG
South Africa, Johannesburg
Guest Relations Manager (01st March 2012- 30th August 2015)
Duties and Responsibilities
 Toensuresmoothguestservice withinthe hotel
 Buildingagoodrelationshipbetweenguestsandthe hotel by communicatingwiththem andmeettheir
needsand specialrequests.
 Tobea liaison personnel orpoint of contactfor guestsfor their specialrequests

3.  Lookingafter allVIP guests staying in the hotel andmakesure allguests aresatisfied with service
delivery as per hotelstandards.
 Dealingwithguest complaintsandqueries
 AcknowledgingguestsandVIP specialcelebrationsi.eguestbirthdays, weddinganniversary,
honeymoon andmore.
 Beinga point of contactinthe hotelfor allVVIP guests
 Buildingaguest data base andSOPs for the department
Service Manager (10 April 2010 to 30 April 2012)
Duties and Responsibilities
 Thesupervisionandcontrolof allguest serviceand administrationintheFrontOfficeDepartment
 Maximisingoccupancyandrevenue
 Ensuringguest serviceis up to standardand maintainedinReception, Switchboard,PortersandDrivers
 Effectively managingstaffin order to maximisetheirpotentialandeffectiveness
 Review managementhandoverona dailybasis
 Buildingrapportwithregularguests
 Managingthepaymastersaccounts(PMs)
SANDTON SUN HOTEL South Africa, Johannesburg
Guest Service Attendant (16 September 2008 – March 2010)
Duties and Responsibilities
 Offeringefficientandmemorableguestservice
 Checkinand Checkout
 Guestqueries
 Banking
SOUTHERN SUN OR TAMBO South Africa, Johannesburg
Guest Service Attendant (01 November 2006 – 15 September 2008)
Duties and Responsibilities
 Offeringefficientandmemorableguestservice
 Checkinand Checkout
 Guestqueries
 Banking
STAYEASY EASTGATE South Africa, Johannesburg
Duty Manager (January 2005 – October 2006)
Duties and Responsibilities
 Customerservice,guest enquiriesandcomplaints
 Checkinand Checkout

4.  Ensuringsmoothoperationof every shift
 Bankingandcashups
 Reservations andGroupblocks
 SwitchboardOperator
 NightAuditor
REFERENCES
1. EY ,Tsebo Facilities Solutions : Mrs Carmen Graham
Position : Senior Facilities Manager
Contacts : 079 886 3134
2. Radisson Blu Gautrain Hotel : Mr Jaen Van Niekerk
Position : Assistant Front Office Manager
Contact : +27736714348
3. Sandton Sun Hotel : Mrs Simbu Gainer
Position : Front Office Manager
Contact : 0837640009
4. Southernsun OR Tambo Hotel : Ms Rebecca Theolang
Position : Front Office Manager
Contact : (011) 975 – 1121
5. StayEasy Eastgate : Mr Ricardo Esau
Position : Deputy General Manager
Contact : (011) 622 - 0060