1. Candice Lopez
100 West 88th St Apt 4C, New York, NY 10024 Tel: 646.924.9360 E-mail: CandiceL18@hotmail.com
Objective
To obtain a position that utilizes my skills, work ethic and potential in order to grow within an organization.
Skills
Excellent Communication Skills - Strong Customer Relations Skills – Attention to detail – Goal Oriented
Language: Fluent in English & Spanish
Computer Proficiency: MicrosoftOffice-Familiarwith Windowsand MAC Operating Systems
Education:
New York City Bronx Community College, New York– August 2011 – May 2014
A.A.S Human Services- Associates Degree
Fashion Industries High School, New York– September 2003 – June 2007
High SchoolDiploma- Obtained
Professional Experience
Gray Line/ City Sightseeing New York – June 2013 – January 2016
Customer Service Associate
 Answered an average of 50 calls per day promptly and professionally.
 Estimated quotes quickly and accurately for customers
 Developed a strong product knowledge in order to provide accurate information to our customers.
 Initiated and leveraged sales opportunities with prospective customers
 Exceeded and met personal sales targets whiledemonstrating a solid customer focus
 Developed sales plans with my team and completed quarterly and monthly reports as required.
 Providedfeedback from clients and gave creativesolutions and ideas to the management team.
 Providedquality training for new employees toensure a smooth transition.
Madame Tussaud’s Wax Museum - June 2009 – February 2013
Guest Experience Host
 Proactively engaged customers to provide an enthusiastic, assertive, and passionate approach to
Guest Service
 Ensured that all public area displays were well stockedand ready for the attraction opening.
 Maintained areas clean and tidy throughout the day.
 Demonstrated enthusiasm and vast amounts of fun energy to ensure a magical and memorable
experience.
 Ensured that our long lines were managed in a safe way while still delivering an excellent guest
experience
 Ensured the highest standards of accurate and efficientcash handling procedures while monitoring
guest flow during transactions.
 Collaborated withco-workersin order to ensure effectivecustomer service & satisfaction.
References Available Upon Request