1. Anikesh Prashar
Mobile
: +91 7061084126/+91
9430355083/ current
:+8615885476071
E-Mail : anikeshprashar@yahoo.co.uk
PERSONAL DATA:
 Full Name : Anikesh Prashar
 Full Address
: Q/No. G/E-9, D.V.C colony
Chandrapura Dist. : Bokaro State :
Jharkhand Country : India
 Date of birth : 28th September, 1987
 Gender : Male
 Nationality : Indian
 Marital status : Single 
CAREER OBJECTIVE:
 Intend to build a career with leading corporate with Hi-Tech environment with committed and
dedicated people, willing to work as a key player in challenging and creative environment. 

 To have a good experience in a reputable place and to share its success with my previous
experience. 
 To find a challenging position to meet my skills, education and experience. 
 Long term goal is a senior management position in the front Office department. 
PROFESSIONAL EXPERIENCE:
Started 5th
May 2015 till present: As preopening Assistant Manager Front office at Anantara
Guiyang Resort and Spa (China) Inventory of 218 rooms and suites (Responsible for front
office recruitment, budgeting, Making SOP for front office as well as Security Department)
JOB SCOPE:
Plans, directs, controls and coordinates the activities of the Front Office specified areas, which includes guest room
assignment, guest registration, guest relations/ recognition program, cashiering, Executive floor operation, baggage
handling and concierge services,switchboard & business centerservices as well as transportation services,Wellness
center and liaise with Housekeeping & Laundry operations

2. Key Responsibilities:
o Achieve and exceed the hotel target and program
o Establishes and implements departmental goals,objectives, policies and operating procedures policies, standards and
approaches
o Ensures that any SOP and PP are strictly adhered to.
o Ensures that all guests enjoy the guest experiences and recognition
o Always encourages and motivates his team aiming at exceeding customer expectation
o Keeps running and supporting training activities aiming at exceeding customer expectation
o Implements and applies control mechanism aiming at full compliance of agreed Service delivery
o and customer relation’s standards.
o Meets daily with MOD and Night Manager to ensure that standards ofoperations are maintained.
o Handles guest complaints.
o Is fully committed to keep a guest history helping the hotel to deliver consistent service quality.
o Performs guest relation’s activities by entertaining guests.
o Takes responsibility of maintaining data in the Opera Front Office software and further developing
o the usage of the software in his related areas.
o Takes full responsibility in up keeping training manuals and back office administration
Takes full responsibility in applying all set rules and regulation related to Health and Safety, Fire
and Emergency as well as Guest/Team member and Data security.
Always ensures fast and reliable communication in his team and with other departments.
o The promotion and aid in carrying our hotel employee relations policies, such as courtesy
program, work performance records, vacations,etc
o Presiding of Front Office meetings.
o Periodic performance evaluation of staff.
o Adequate daily staffing and appropriate working schedules to minimize payroll costs.
o Employment and training of staff in co-ordination with Personnel Department.
o Written reports to management relative to anticipated room occupancy, reservation pattern,
expected check-in and out

3. PROFESSIONAL EXPERIENCE:
Started 15th
December 2014 to 31st
July 2015: Worked as Assistant Manager Front office at
The Grand hotel New Delhi, India Inventory of 380 rooms and suites (Responsible for entire
Front Office daily operational work)
PROFESSIONAL EXPERIENCE:
Started 4th
April 2013 to 01st September 2014: Worked as Assistant Front Office Manager in
Souq Waqif Boutique Hotel, Doha State of Qatar Inventory of 170 rooms: (Responsible for
entire Front Office daily operation working in absence Assistant Hotel Manager)
Assist in the day-to-day operation of the hotel front office.
o Supervise the operational activities of the hotel front desk within hotel guidelines to
provide the highest standard of courteous service while permitting acceptable profit
levels.
o Assign, coordinate, work activities of Front Office Staff.
o Train and develop Front Desk Agents. Prepare staffing schedules, complete
payroll.
o Prepare and conduct Front Desk meetings and resolve issues.
o Perform house counts and review daily arrivals, identify potential problems with rooms’
activity and take appropriate action.
o Provide information and direction to staff to achieve 100% occupancy.
o Review and resolve dispute accounts and Housekeeping discrepancies.
o Prepare a shift briefing to communicate activities, short take training, and any
problems and/or special information to the next shift.
o Take personal responsibility for correcting customer service problems..
o Conducts Team Building Activities.

4. Started 15thAugust 2012 to 03rd April 2013: Worked as a Front Office Supervisor at Bab Al
Sham dessert resort and spa (Dubai) Inventory of 113 rooms and suites.




o Supervises daily Front Desk operations and ensures compliance with all policies, standards and
procedures. 
o Follow up with any system issue with the coordination of the IT Manager and Front Office
Manager. 
o Completes and maintains all required Front Desk shift reports and paperwork. Supervises and
expedites lobby traffic to speed the arrival and departure process and flexible 

o According to the business need. 
o Operates all department equipment as necessary and reports malfunctions. 

o Lead by example:provide a gracious and aggressive hospitality towards allcustomers.Be highly
familiar and adhere to all policies, procedures and standards. 
o Ensure that all VIP guests and repeat guests are identified, recognized, pre -blocked. 
o Review discrepant rooms regular. 
o Assist with the rate check report on daily basis. 
o Review credit report and take appropriate action to resolve all problems. Highlight any
unsecured account to the FOM. 
o Ensure that work area is always clean, neat and organized. 
o Ensure smooth check in and check-out of all guests, through properly handling guest accounts. 
o Create a productive and positive atmosphere at the desk. Have a good relationship with all
associates and other departments. 
o Bank out cashiers at the end of each shift according to the blind drop procedure. 
o Trains associates and monitors adherence to all credit policies and procedures to reduce bad
debts and rebates. 

o Continuously interacts with customers to obtain feedback on quality of product, service levels
and overall satisfaction. 
o Effectively responds to and handles guest problems and complaints. 
o Empowers associates to provide excellent customer service. Ensures associates understand
expectations and parameters. 
o Effective communication is in place with housekeeping to allow them to return rooms to Front
Desk as required. 
o Participates in the associate performance appraisal process, providing feedback as needed. 
o Participates in associate progressive discipline procedures. Ensures hotel policies are
administered fairly and consistently, disciplinary procedures and documentation are completed
according to S O P”s. 
o Supervises same day selling procedures to maximize room/villa revenue and control resort/
hotel occupancy

5. Started 01st September 2011 to July30 2012: Worked as a Front Office Team leader
at Rotana group of hotels (Pre-Opening).239 rooms.
 Supervises daily Front Desk operations and ensures compliance with all policies, standards
and procedures. 
 Follow up with any system issue with the coordination of the IT Manager and Front Office
Manager. 
 Completes and maintains all required Front Desk shift reports and paperwork. Supervises
and expedites lobby traffic to speed the arrival and departure process and flexible according
to the business need. 
 Operates all department equipment as necessary and reports malfunctions. 
 Lead by example: provide a gracious and aggressive hospitality towards all customers. Be
highly familiar and adhere to all policies, procedures and standards. 
 Ensure that all VIP guests and repeat guests are identified, recognized, pre -blocked. 
 Review discrepant rooms regular. 
 Assist with the rate check report on daily basis. 
 Review credit report and take appropriate action to resolve all problems. Highlight any
unsecured account to the FOM. 
 Ensure that work area is always clean, neat and organized. 
 Ensure smooth check in and checkout of all guests, through properly handling guest
accounts. 
 Create a productive and positive atmosphere at the desk. Have a good relationship with all
associates and other departments. 
 Bank out cashiers at the end of each shift according to the blind drop procedure. 
 Trains associates and monitors adherence to allcredit policies and procedures to reduce bad
debts and rebates. 
 Continuously interacts with customers to obtain feedback on quality of product, service
levels and overall satisfaction. 
 Effectively responds to and handles guest problems and complaints. 
 Empowers associates to provide excellent customer service. Ensures associates understand
expectations and parameters. 

 Participates in the associate performance appraisal process, providing feedback as
needed. 
 Participates in associate progressive discipline procedures. Ensures hotel
policies are 
administered fairly and consistently, disciplinary procedures and documentation
are completed according to S O P”s.
 Supervises same day selling procedures to maximize room/villa revenue and
control resort/hotel occupancy.
 Trains staff on and performs procedures to verify accuracy of room rates to
maximize revenue opportunities, e.g., rate variance report; bucket check. 
 Ensures associates are trained and adhere to the hotels credit policies (Rebates are
verified and signed, Bucket Checks are completed etc. 
 Ensure and to do if needed of updating police report by register all arrivals and
departure guests. 

6. Started September2008 to June 30th
2011. Worked as a Front office Agent promoted to
Supervisor at IHG group (Crowne Plaza Hotel Bangalore) Inventory of 280 rooms and
suites.
Started career with IHG.
Reason for leaving: Got International Job Opportunity.
CERTIFICATES:
 3 years Degree in Hotel Management from Kolkata (India) 
 Certificate of “The Employee of the Month (Pre-Opening)” in Front ofthe House Department
in Crown Plaza hotel, Bangalore India. 
 Certificate of “You are the best” Crowne Plaza hotel, Bangalore India. 
 “On job training certificate “Rotana Hotels and Souq Waqif Boutique hotels. 
TRAINING COURSES:
1. Sales & Up Selling Crowne Plaza hotel, Bengaluru India)
2. Guest Satisfaction Crowne Plaza hotel, Bengaluru India
3. Hotel Management Crowne Plaza hotel, Bengaluru India
4. Guest Delighting Course Crowne Plaza hotel, Bengaluru India
5. Handling Guest Requests, Follow Up Crowne Plaza hotel, Bengaluru India
6. Telephone Handling Crowne Plaza hotel, Bengaluru India
7. Wake Up Call Crowne Plaza hotel, Bengaluru India)
8. Reservation Training Crowne Plaza hotel, Bengaluru India)
9. Check-In & Check-Out Crowne Plaza hotel, Bengaluru India)
10. Concierge Services Crowne Plaza hotel, Bengaluru India

7. Launguages:
Hindi & Urdu (Mother Tongue) 
 English (Fluent Spoken & excellent Written and Reading skills) 
 Arabic (Basic but able to understand and communicate)
 Chinese (Basic)
PERSONAL SKILLS:
 Ability to handle multiple tasks & work under pressure and any circumstances. 
 Pay close attention to details. 
 Ability to deal with work challenges in order to achieve organization & career objectives. 
 Effective verbal and listening communication skills. 
 Capable of smoothly working with others and gaining the friendly co-operation of people in
various sectors. 
 Presentable, creative, flexible, positive attitude, self-motivated, cheerful, like team work. 
APRECIATION:
 Appreciated by CEO of the company for excellent work and going extra miles (Appreciation
Email). 
https://mail.google.com/mail/u/0/?tab=wm#search/a.prashar%40swbh.com/140df6be4bad6
5f7
 Guest comments on Trip Advisor about myself going extra miles and making them WOW while
working with Souq Waqif Boutique Hotels. 
COMPUTER SKILLS:
 Very good computer knowledge in all windows applications (Word, excel, and power point) &
Internet. 

 Good Typing Skills. 
 Very good knowledge of PMS hotels operating systems like (Opera version 5.0.03.01/8) . 
 Working knowledge of (Oasis Payroll),(FMC Materials Controls)
Qualification:
 Completed 3 years degree BSC in hotel management from NIPS School of Hotel
Management Kolkata ,India
 Completed Secondary and higher secondary education from ICSE and CBSE from
Jharkhand.


8. REFERENCES:
Ms.Leah Imiya Mudiyanselage (DOS) Anantara Guiyang Resort
Mr.D Sampath (Exe. Chef) Anantara Guiyang Resort
Mr.Vasken(DOS) Souq Waqif Boutique Hotels.
Ms .Faten (Reservation Manager) Souq Waqif Boutique Hotels.
Mr.Abdo Kayali (DOS) Kempenski Palm Jumeriah Dubai
Mr.Peter D Souza (Operational Manager) Anantara Hotel and Spa Cambodia
I hope that my qualifications meet your requirements. Thanks for your appreciation.
Anikesh Prashar Date: