1. Faye Dixey
+44747 5005778
dixey100@yahoo.co.uk
184b Queens Road
London, SE15 2HP
Having over 10 years of work experience in wide range of areas in hospitality I have established strong abilities in
customer communication, along with developing an innate understanding of customer needs. Following on from my
passion for Hospitality I would like to apply this to Event Management, this has begun successfully with my recent role in
which I was promoted to Reservations Supervisor. This have given me valuable experience in management and an
insight in to event work. I have the enthusiasm to make things happen and to achieve goals, heightened when working
under pressure.
EDUCATION
2015 NVQ: Team Leading
2003 - 2007 Middlesex University, London - BA (Hons) 2.2 Media and Cultural Studies
1995 - 2002 Sir John Lawes Secondary School, Herts.
A-levels: English-B, Theatre Studies-C, Psychology-D
9 GCSE’s: A -C
EMPLOYMENT HISTORY
April 14 – Present Sodexo Prestige, Bateaux London
Reservations and Reception Supervisor
Assisting the Manager with our public events and overseeing a team of 6.
Maintaining relationships with 3rd
party agents
Meet and show arounds
Handling customer feedback
Fore casting
Working with accounts to resolve monthly close down.
Achievements:
Contributed to achieve highest figures of profit taken in the history of the company in the
month of July 14.
Set up a incentive scheme for the reservations team.
Introduced concierge liaison programme to drive more revenue and build our reputation as
top tourist destination in London
June 13 – March 14 Reservations and Reception Agent
Taking a high volume of bookings and payments via phone, Outlook and our internal
website,entering and managing the details in to a software called Optimo, requiring very
accurate attention to detail.
Boarding and welcoming customers
Providing excellent customer care and being able to give detailed information of what is
available on the various different cruises,
Admin duties, including organising and collating information using Excel and Word
Creating table plans.
Upselling the product.
Jan 13 – March 13 La Boheme, Bolivia (Trip Advisor number 1 bar/restaurant in Santa Cruz region)
Bar person
Running bar often alone.
Assisting with the smooth running of live music events.
Learning basic Spanish.
March 12 – Oct 12 Nightjar, London
Cocktail Waitress
Extensive knowledge needed of alcohol products and ingredients used in the cocktails.
Attending monthly training on various products
Working in a high pressure, fast paced environment and maintaining high standards of
customer care at all times.
Dec 11 – Feb 12 Mountain Relish, Meribel, France (Catering company)
PA/Chalet Manager, Temp
Overseeing general running of the chalet.
2. Assisting Manager with any requests from the clients and ensuring that the standards of
service, cleaning, preparation for meals were consistently excellent
Nov 11 – Nov 12 Simmons Bakery, Harpenden, Herts
Deputy Manager
Managed team of seven people
Responsible for cash handling, customer care and admin
Occasionally giving sales related and training presentations
Serving customers, preparing food, general cleaning
Knowledge of food hygiene regulations
July 10 – Oct 10 Berkley Scott Hospitality Agency, various locations in London
Catering and Events assistant, Temp
Worked for different events at Alexandra Palace and Fortnum & Masons.
Supervisor for VIP area at the World Darts Championship: In charge of a team of 8, over a
period of 3 weeks, had to cover bar and food service area.
Feb 10 – May 10 Fine Art Empire, Byron Bay and Sydney, Australia (Mural Specialists)
Art Assistant
Assisted with the painting of various murals, including one in Taronga Zoo in Sydney.
Initial set up of the work area, organising the equipment, paint finishes
Liaising with the clients to establish health and safety risks.
Nov 09 - Jan 10 Nacional, Melbourne, Australia (Fine Dining Restaurant)
Waitress
Often responsible for running the restaurant floor alone
Bar and Barista work
Good knowledge of food and wine was needed
Apr 09 - Nov 09 Big Boys Club Ltd, Melbourne, Australia (Events company)
PA
Assisting Managing Director with preparation for events, for example promoting, organising
outfits, calling clients to confirm.
Managing social media, this would involve keeping members up to date about up and coming
events and new promotions, also attracting new clients and interest with regular posts
Organising the office, keeping the area tidy.
Data input for account records on Excel
Jan 09 – Feb 09 Metropolitan Networks, France and Italy
(Network Infrastructure and Network Security Specialist)
Auditor, Temp
Part of a small team
Travelled around various locations in France and Italy visiting several businesses, obtaining
and analysing IT data
A sensitive and time efficient manner was paramount
Aug 08 – Dec 08 Pepper Post-Production, Soho, London (Post Production Services)
Receptionist
In charge of a busy switch board in a media environment
Meeting & greeting various clients, including VIP’s.
Arranging couriers, travel and accommodation, ordering stationery.
Co-ordinating meeting rooms.
General admin, i.e filing, correspondence
Assisting with monthly newsletter, collecting research and helping to edit articles
OTHER
• Advanced in Microsoft Office
• Completed a course on Disability awareness in Tourism
REFERENCES
Hayley Davies – Reception and Reservation Manager, Bateaux London
07771 792479/020 7695 1831 - hayley.davies@bateauxlondon.com
Mike Gardener – Operations Manager, Berkeley Scott
07917 436684/020 7299 6757 - mike.gardner@berkeley-scott.co.uk
