Nicole Vanessa Ortiz has over 7 years of experience in office administration, customer service, hospitality, retail, and corporate security. She currently works as a receptionist for Alliance Building Services in New York, NY. Previously she has held positions as a bartender, junior administrative assistant, security officer, central station operator, and dispatcher. She has a Bachelor's degree in Business Management from SaintPeter's College and an Associate's degree in Liberal Arts from Hudson County Community College.

1. NICOLE VANESSA ORTIZ
10 Hill Street, Apt 22A, Newark, NJ 07102
Home: 201-388-6270 Cell: 201-388-6270
nicolevanessaortiz@icloud.com
PROFESSIONAL SUMMARY
 Over 7 years of experience in officeadministration, customer service,hospitality,retail and corporatesecurity
services.
 Able to create a positiveimpression abouta company through efficientand professional interactions.
 A self-motivated and disciplined individual with a strong work ethic and proven track record.
 Dependable, personable,and dedicated to great customer engagements.
WORK EXPERIENCE
Alliance Building Services
New York, NY
Receptionist June 2016-Present
 Providingadministrativesupportin a union environment.
 Communicate with other departments to ensure all staffingand clientneeds are met.
 Greeting clients and providingrefreshments.
 Handlecompany inquiries.
 Sort and distributemail
 Assistofficeservices manager with additional projects and errands as needed.
The Tremont Lounge
Newark, NJ
Bartender February 2016-June 2016
 Prepare alcohol or non-alcohol beverages
 Interact with customers, take orders and serve snacks and drinks
 Assess customers’needs and preferences and make recommendations
 Mix ingredients to prepare cocktails
 Restock and replenish bar inventory and supplies
 Stay guest focused and nurture an excellent guest experience
North Jersey Transportation Planning Authority (NJTPA)
Newark, NJ
Junior Administrative Assistant August 2015 to May 2016
 Greet, assistand directguests, workers, visitors and thegeneral public.
 Answer all incomingcallsand handled caller’s inquiries.
 Provideoffice supportservices so as to ensure efficiency.
 Respond to guests and public inquiries.
 Receive, direct and pass on telephone messages.
 Direct employees, guests and general public to the right staff member.
 Maintain a sufficientrecord of office supplies.
 Provideword-processingand clerical support.
 Pick up and delivered the mail.
 Maintain the common filingsystemand fileall letters.
 Coordinatethe maintenanceof officesupplies.
 Provideadministrativeservices to the office manager.

2. Gateway Group One
Newark, NJ
Lead Operator/Security Officer/Clerical Assistant April 2015 to January 2016
PSE&G Security Command Center (80 Park Plaza Newark, NJ 07102)
Overnight Lead Operator/Console Operator
August 2015-December 2015
 Supervise, and assumeaccountability for,SCC daily operations includingactivities of all SCC Operators.
 Make decisionsin the absenceof the Security Command Center Manager.
 Providefirstresponseto security incidents.
 Escalateresponseas needed, includinginitiation of CrisisManagement Plan.
 AssureSCC ‘state of readiness’by certifyingaccess control and CCTV equipment is in workingorder, through
 proactivemaintenance checks and, when a failureis detected, by initiatingrequests to supportpersonnel for
repair activity.
 Engages and interacts with Lines of Business,to providesensible,cost-efficient,and proactivesolutions to
promote a safework environment, enhance physical and operational security,optimizecrime prevention, and
supportinvestigations.
The Prudential (100 Mulberry St. Newark, NJ)
Corporate Security Services
July 2015-August 2015
 Maintained constantsurveillanceof assigned areas providingmaximumvisibility.
 Responsiblefor the careand control of radios,keys and other equipment assigned as well as the proper
processingand careof all found or otherwise impounded property.
The Prudential (655 Broad St. Newark, NJ 07102)
Corporate Security Services
May 2015-July 2015
 Responsiblefor fulfillingthe obligationsof a security guard by protecting the lifeand property, preventing and
reducinglosses and crimes againstthe employer’s business or other organizations and institutions,upholding
the lawand respectingthe constitutional rights of all personsby observations and reports.
 Promoted good public relationsthrough courteous, helpful,and professional contactwith clients,their
employees, guests, and visitors.
 Provided appropriateassistanceas needed to clients,their employees, guests, and visitors in an expedient
and professional manner.
Gateway Group One/Office (604 Market St. Newark, NJ 07102)
Clerical Assistant
April 2015-May 2015
 Answered multiplephone lines and responds to caller'squestions or directs the call to the appropriateparty.
 Greeted visitors;responded to questions,provided information,documents, instructions or directs visitor to
appropriateparty.
 Responded to requests for information via mail,phoneor in-person;gathered appropriateforms and
documents, searched for copies of documents from archived records and forwarded to requestor.

3. MONITOR AMERICA
Moonachie, NJ
Central Station Operator 03/2015 to 05/2015
 Monitor and respond to alarmsignals usinginformation provided through Mastermind MonitoringSoftware
application.
 Placenecessary outgoingcalls to verify an alarm,dispatch the proper authorities,and notify responsibleparties.
 Document all responses for the alarmwithin the alarmmonitoringsoftware.
 Audit video surveillance,access control,intrusion and other monitoringsecurity services.
AFFILIATED MONITORING
Union, NJ
Overnight Emergency Dispatcher 05/2014 to 02/2015
 Monitored emergency alarm signalsin a 24/7 call center environment.
 Communicated with subscribersand clients to relay information and collectdata .
 Utilized a monitoringsystem to update accounts and document activity.
 Dispatched Police,Fireand EMS emergency services as needed.
STERLING SECURITY
Newark, NJ
Security Guard/On Call (University Centre) 02/2014 to 10/2014
 Secured residential property againstfire,theft, vandalism, and illegal entry.
 Periodically patrolled the work site to oversee any illicitactivity throughoutthe property.
 Responsiblefor checkingpersonnel for proper identification and clearance.
 Accountable for documenting and reportingany data in regards to property damage, unusual occurrences,and
malfunction of machinery and equipment.
BOWLES SECURITY/US SECURITY ASSOCIATES
Clifton, NJ
Security Guard/On Call (Pointe at Crystal Lake, West Orange, NJ) 01/2012 to 02/2014
 Responsiblefor authorizingand documenting fall visitors in and outof the town house community.
 Documented incidents and events that required immediate attention.
Overnight Security Dispatcher/Bowles Security 11/2011 to 01/2012
 Placed outbound calls to guards and sitemanagers to fill open shifts that required immediate coverage.
ATLANTIC COAST MEDIA GROUP
Jersey City, NJ
Call Center/Product Specialist 12/2009 to 12/2010
 Provided clients with knowledge regardingspecific detailsfor their orders,whilefocusingon customers’ needs to
create long term business relationships.
 Responsibilities included:customer account maintenance, review of company policies,terms and conditions, and
accountreconciliation.
 Provided answers and solutions to customers’ inquiries regardingbilling,refund processing,chargedisputes and
payment processing.
 Prepared accounts for litigation when needed and coordinated follow-up callsregardingdelinquentaccounts.

4. CHART HOUSE RESTAURANT
Weehawken, NJ
Hostess/Front Desk Coordinator 08/2008 to 11/2009
 Responsiblefor checkingin guests to the restaurantas well as promoting hospitality atall times for any guest
services in a courteous and friendly manner both face to face and on the phone.
 Assists in maintainingupdates and reservations through an open table system includinginputof accuratedata
entry.
 Performs as a liaison to both the front and back of the restaurantby facilitatinginteriordécor as well as maintaining
sanitation throughoutthe restaurant.
 Creates menus accommodated to specific parties and special occasions
CERTIFICATIONS
Certificate of Completion – NJ STATE Bartending Certificate
NJ SORA CERTIFIED: ID#702055E
CSAA LEVEL 1 AND 2 CERTIFIED:
The Central Station Alarm Association certificaterecognizes that I have demonstrated the requisiteknowledge and skillsby
completing the CSAA Central Station Operators onlinecourseand examination.
EDUCATION
BACHELOR’S DEGREE, Business Management - SaintPeters College, Jersey City, NJ – still in progress
ASSOCIATES OF ARTS, Liberal Arts General - Hudson County Community College, Jersey City, NJ – graduated May, 2008
HIGH SCHOOL DIPLOMA, Vocal Major - Arts High School of Performing Arts, Newark, NJ – graduated June, 2006
REFERENCES
Fredicia Westbrook-Coley
NJTPA-Administrative Support Coordinator
973-639-8449
Robert Mays
Gateway Group One- Human Resources Manager
973-819-6984
Andre Adamson
Affiliated Monitoring- TrainingCoordinator
347-489-7321