1. Professional Summary
Skills
Work History
TIERRA CLAYTON
4335-A Duke Street Apt A-1, Alexandria, VA 22314 | (C) 202-905-8057 | claytontierra@yahoo.com
Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the
primary point of contact for both in-house and external phone and website queries.
Exceptional communication skills
Creative problem solver
MS Windows proficient
Quick learner
Database management
Articulate and well-spoken
Customer service-oriented
Flexible
Administrative support specialist
Inactive Secret Security Clearance
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Appointment setting
Multi-line phone proficiency
Filing and data archiving
Medical billing
Medical terminology knowledge
Medical Office Support Certificate
09/2012 to CurrentHousekeeper
Service Solutions – Alexandria, VA
Cleaned in and around the buildings, prioritizing safety at all times.
Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
Inspected facility and grounds and picked up any trash.
Operated compactors and balers to discard cardboard boxes and trash.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Collected, sorted and transported recyclable materials.
06/2012 to 09/2012Housekeeper
Mister Kleen Maintenance Company, INC – Herndon, VA
Successfully performed a wide range of housekeeping tasks and projects.
Maintained high standards of cleanliness and sanitation throughout the facility.
Maintained the hospital in a clean, sanitary and attractive condition and/or makes beds in discharge units and completes
necessary paperwork.
Operated various floor machines.
Scrubbed, top-coated, buffed and varnished hard floors.
Checked in and stocked inventory throughout the facility.
Kept janitorial closets clean and organized.
05/2009 to 01/2010Document Preparation Clerk
Ecompex INC – Mclean, VA
Scanned documentation and entered into the database.
Entered numerical data into databases in a timely and accurate manner.
Obtained scanned records and uploaded them into the database.
Produced monthly reports using advanced Excel spreadsheet functions.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Organized forms, made photocopies, filed records and prepared correspondence and reports.

2. Education
02/2008 to 06/2008Customer Service Representative
ASRC Federal Holding Company – Largo, MD
Provided daily administrative support to executive staff with office management responsibilities to include budgeting,
personnel records, records management/maintenance, reviewing and processing orders in to the SEWP database.
Responsible for data collection, compilation and data entry of customer and vendor feedback, as well as preparing office
correspondence, and payroll.
Worked independently on projects requiring research and assisted in preparing briefing charts and other presentation
materials.
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product
information.
10/2004 to 02/2008Environmental Services Aide
Inova Fairfax Hospital – Falls Church, VA
Successfully performed a wide range of housekeeping task and projects.
Maintained high standards of cleanliness and sanitation throughout the facility.
Maintained the hospital in a clean, sanitary and attractive condition and/or makes beds in discharge units and completes
necessary paperwork.
Operated various floor machines and equipment.
06/2004 to 10/2004Dispatcher
Yellow Cab Company – Alexandria, VA
Gathered and verified all required customer information for tracking purposes.
Mastery of customer service management systems and databases.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
2004High School Diploma:
T.C. Williams High School - Alexandria, VA
2013Certificate: Billing, Coding and Medical Insurance
Career Technical Institute - Washington, DC
Coding and Medical Insurance