1. Adrian Jones
Qualifications
 2 years of call center experience
 Customer service oriented
 Great communication skills
 Leadership Skills
Experience
Securitas Security Inc. San Mateo, CA
Security Officer Jul 2015 to Present
 Monitor and authorize entrance and departure of employees, visitors, and
other persons to guard against theft and maintain security of premises.
 Assists any persons in building or on grounds needing directions or
information.
 Responds to alarms and dispatched calls; decides what actions to take based
on situation, facts known and position limitations.
 Write reports of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
 Answer telephone calls to take messages, answer questions, and provide
information during non-business hours or when switchboard is closed.
Nestlé Waters Inc. Brisbane, CA
Delivery Driver – Route Sales Jul 2014 to April 2015
 Enter and exit a commercial vehicle safely on average 70-80 times per day on a
delivery route
 Lift and carry up to 45 pounds safely, on average 200 times per day
 Provide excellent customer service and maintain an effective means of
communication with co-workers
 Each route and delivery day is unique and entails an average of 40-70 stops per
day servicing residential, retail and commercial customers
 The primary role of the RSR is to effectively service all customers in a safe and
productive manner
Call Socket Inc Oakland, CA
Call Center Agent/Customer Experience May 2013 to Mar 2014
 Answered phones and responded to customer requests about products and
services in courteous and professional manner

2. Adrian Jones
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 Maintained and established new customer accounts
 Identified, researched, and resolved customer issues using available resources
 Alerted the supervisor of trends in customer calls
 Assisted customers with website navigation and enrollment in client plans
 Assisted management with new hire training
Target Corp Colma, CA
Backroom Team Member / Truck Team (Seasonal) Nov 2012 to May 2013
 Pulled merchandise from backroom to the sales floor in appropriate time
 Inventory counts with updated handheld computers
 Pulled merchandise off the truck and loaded onto pallets
 Located and placed any extra merchandise into the stockroom
 Kept the receiving area and stockroom clean and safe
Alternative Treatments Management/Medicann Inc Oakland, CA
Healthcare Call Center Agent/Patient Care May 2011 to Mar 2012
 Set new patient appointments and renewals appointment Physician-Owned
Integrative Healthcare group with 21 clinics Statewide.
 Promptly answered, screened, and processed medical service requests and
telephone inquiries with strict adherence to HIPAA, confidentiality agreements,
policies and procedures.
 Collected and entered patient intake information into the appropriate medical
service software system to initiate the transaction. Documentation is to be
concise, thorough, and accurate.
 Refers patients to the clinic nursing team for triage and medical advice.
 Utilized automated (or if unavailable, manually) computer software to schedule
appointments, took messages for physician visits and services, and effectively
communicated such information to the appropriate party per established
protocols or rules of patient engagement.
 Participated in internal and external educational opportunities relevant to the call
center or customer service environment. Attended or reviewed 100% of team
meetings annually.
Labor Ready San Francisco, CA
General Laborer Apr 2011 to May 2011
 Packed and shipped large produce orders at Gold Coast Food
 Cleaned large warehouses and walk -in freezers after all duties were done
 Minor inventory check
● Used a complex numbering system to identify shipments and products

3. Adrian Jones
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Education
Norco High School Norco, CA
Diploma1997
Citrus Community College Glendora, CA
1999 to 1999 didn't graduate or receive a diploma