Suzi Schutzman is seeking an effective project leading administrative position. She has over 18 years of experience in audit and theft departments at Cox Communications, where she currently works as a Senior Lead for the Internal Audit Department. She has strong communication, organization, and problem solving skills. Suzi also has experience as a volunteer executive board member for a large animal rescue group, where she has led foster care and adoption programs.

1. S U Z I S C H U T Z M A N
SuziSchutzman@yahoo.com  (61 9) 31 8 1 926  LINKEDIN PROFILE
OBJECT IVE
Create an effective project leading administrative position that ensures accuracy, policy and procedure.
CAREER ABILITIES
 18+ years ofexperience in the Audit and Theft Department Cox Communications.
 Outstanding professional background as a Lead/Senior Audit Tech/Telecommunications.
 Conflict resolution,relationship building, results driven with all aspects including data, financial
planning and statements.
 Proven ability to test and troubleshoot systems to the componentlevel,recognizedas a creative problem
solver and project manager.
 Strong communication and support skills with peopleat all levels, focus on customers, value others.
 Excellent organization, time management,and attention to detail.
 Coordinate and facilitate regularproject meetings, team coordinator. Coordinate with public works
personnel,developers, commercial customers &building owners.
 Driven to learn and apply new technologies, skills, and ideas
 Proven ability to multitask under high stress environments, establish aggressivetimelines and ensure
projects meet due dates and proper budgets for capital and expense.
 Ability to effectively work independently with minimal guidance from upper management.
PROFESSIONAL EXPERIENCE
Cox Communications  Theft and Audit Senior Lead for Internal AuditDepartment  2000-present
 Maintain integrity ofthe plant/network ofCox Communications.
 Follow up on passive and current active theft ofservice, directreporting to field supervisors and
contracting groups ofCox Communications.
 Investigation ofcustomer theft ofservicewithin the company, full customer service, creating rapport
between reporting customer and possible theft.
 Work directly with the fraud and security department dealing with TOS cases.
 Leading debulk and various specialty projects in the field.
 Lead Back-Up Administrator for all ofAudit, run and process all daily tasks and duties, generateand
print all work, reports, phonecalls and tech supportfor auditors in the field.
 Operate ground supportequipment to facilitate maintenance, assist with troubleshooting and testing,
and load audit items. Making necessary corrections in the field as well as administrative aspect.
 Train new employees in audit actions, trouble shooting, QC and reports.
 Inspect,maintain and repair audit equipment and reports.
 Employ appropriatesafety precautions, security procedures, and practiceexcellent housekeeping of Cox
Communications policies and departments. Ensure productivity and smoothrunning operations.
 Maintain recordspreparereports and utilize publications pertinent to theft/internal audit field
operations.
 Perform QC for the team and directly report to supervisor, all issues located s well as corrections made.
 Maintain log books, audit publications/files, and prepare reports,logs records, directives, and
correspondence in activity.
 Received training as data processing operator, perform duties on data entry, and supervise the
administration functions within the department.
 Responsible for inter-office network connectivity and security.Provided help-desk support for office
workers.
 Door contactand court representative for Theft Cases, processed through SDPD and San Diego Court
System.
 Earned numerous commendations and awards.
 Management/Supervisor experience.
Pug Rescue of San Diego County Executive Board Mem ber
VP of Adoptions and Medical –Volunteer - 1998-present

2.  Active lead volunteer for one ofthe largest, most predominant 25 yearrunning Southern California
Animal Rescue Groups.
 Supervise, lead, organizeand arrange10-20 rescuefosterat any given time.
 Receive, route, track, and pay invoices for Adoptions &Medical.
 Project and financial planning for events and medical expenses.
 Create and maintain effective, efficient filing systems to maintain paper flow and ensure data is
retrieved quickly and as needed for on network and out ofnetwork rescue database.
 Balance and process medical expense reports for adoptions, surgical care, and veterinary expenses.
 Collaborate, and execute all administrative reports, back office database, foster and adoption
applications, eblasts and house checks.
 Event coordinator and informational presenterfor the goal and mission ofthe rescue, coordinating and
successfully completing 7-10 large fundraisers each yearand 5-7 social fundraisers.
 Direct representative working with all veterinarians regarding the care ofincoming dogs, all dogs in
current foster care.Intake and as well as facilitating all adoptions for dogs.
 Interpersonal skills working with families who are relinquishing oradopting.
 Maintain recordsof100-300 adoptions each year.
 Access and knowledgeworking with all forms ofsocial media, email,database,phonesystems,
telephonecommunications, text, and networking ofall forms.
 Direct access at all times in regards to emergency services.
Cox Communications  Active Employee  1997-present
 Technician –Core – HSI – Digital
LICENSESACQUIRED/PERSONAL EXPERIENCE/QUALIFICATIONS
 Bucket Truck Certified/Ladder Certified
 Lead/Supervisor/Management experience
 Field and Administrative experience
 Cox Home Certification
 Ability to lift 50+ pounds regularly, over head
 CPR/First Aid Certified
 Avid volunteer PRSDC, PTA Member Valle Lindo Elementary, Wee Angels,Father Joe’s Villages
COMPUT ERSKILLS
 MS Windows 9x/NT/XP/95/98/2000/Vista/MAC/Windows 8/Apple
 Linux/Outlook/AdobeAcrobat
 Data entry 100%accuracy and analysis
 Administrativeskills managing project paperwork and completion
 95+%accuracy in field and paperwork quality control
 MS Excel/MSWord/MSPowerPoint/Publisher
 7 5wpm &10-key by touch &data entry/switchboards
 Realtime, Sharepoint, ICOMS, GO 95 portal, FSSHome page applications such as Home Cert
 UET ticket/VP de energize/QEdatabase
 Internet researchsites and search engines
FORMAL EDUCATION & T ECHNICAL TRAINING
 Completion ofField Service Course/Cox U Courses
 Completion ofHSI Course Cox Communications
Working on Associates Degree - Administrative Courses - Chula Vista Adult School
High School Diploma -Bonita Vista High School