1. Sharon Velez Diodonet
1494 DeKalb Ave Apt 1R
Brooklyn, New York 11237
H: (347) 715-2833
C: (347) 526-4834
Email: sharon.velez217@gmail.com
Qualifications
➢ Fluent in Spanish
➢ Strong computer skills in Microsoft Word, Excel and Power point
➢ Well-developed skills in prioritizing, organization, decision making, time management and
verbal/communication skills
➢ Excellent personal motivation with a proven ability to build and work collaboratively in a
strong team concept environment and independently
➢ Focused, versatile, dependable, multitask oriented, flexible, positive, able to adapt
effectively to challenging and emerging situations
➢ Strong interpersonal skills resulting in exceptional rapport with people able to deal
courteously, professionally, and tactfully with the general public in a variety of
circumstances
➢ Excellent analytical skills with the ability to analyze situations accurately and effectively
Education
City College of New York 1/2012-present
3.97 GPA
Dean’s List
Major: Human Services
TCI College of Technology 1/2010-4/2011
A.A.S. Human Services Summa Cum Laude
Dean’s List, Presidential Scholar
3.92 GPA
RelevantExperience
Elder Serve Health MLTC Brooklyn, New York
Operations Specialist 11/2014- present
➢ Provide general service management which include meals-on-wheels, home health
aides, transportation, social and adult day care and specific services that require
authorization
➢ Provides day-to-day service coordination such as resumption and cancellation of
services, switching service dates and arranging hospital pick ups
➢ Document incoming service related matters and request supporting documentation when
necessary, address non-clinical issues directly with vendors and providers
➢ Maintain up-to-date case management records; keep provider agencies current with the
progress of clients as authorized.
➢ Provide administrative support and services to nurse care managers
➢ Verify eligibility and benefits for specific services that require authorization
➢ Verify authorizations for services are up to date and accurate as well as provide
authorizations to vendors
➢ Update member records and maintain them in accurate and confidential manner

2. Amerigroup Brooklyn, New York
Member Services (Bilingual) 8/2013- 7/2014
➢ Function as information source through telephonic assistance to members, providers,
and various company/ department staff
➢ Explain benefits, eligibility status, enrollment procedures, authorization status and
referrals
➢ Processed complaints and assist with medical appeals
➢ Maintained knowledge of state guidelines, regulations, and departmental policies and
practices and maintain accurate documentation for compliance
➢ Conduct member outreach calls and provide assistance to walk in clients
➢ Interact with provider community and coordinate with various departments to resolve
issues involving membership and credentialing status
➢ Provide community referrals to social services and other community organizations
➢ Verify information for accuracy through perusal of different operating systems and report
inconsistencies to management and other departments
➢ Update member and provider information and report changes to proper departments
➢ Submit OHI conflicts to coordination of benefit departments to resolve for members
Bushwick United Head Start Brooklyn, New York
Family Worker 10/2012- 7/2013
➢ Recruit and enroll new students
➢ Develop family partnership goals
➢ Provide community referrals for parents
➢ Seek out educational workshops for parents
➢ Organize and plan family and center events
➢ Follow and track student health
➢ Process applications for daycare subsidies
LMW Wireless Brooklyn, New York
Warehouse Manager 8/2012- 10/2012
➢ Receive and verify shipments for accuracy
➢ Weekly inventory of warehouse items
➢ Generate sales orders and transfer merchandise to other warehouses
➢ Plan and organize workflow for employees
➢ Reconcile purchase orders
➢ Track sales of popular items
➢ Research competitor's top products and possible vendor items
Precise Continental, Printing For Creative Minds Brooklyn, New York
Customer Service Representative 9/2008-1/2010, 1/2011-7/2012
➢ Process customer orders and enter into Enterprise system
➢ Organize workflow to meet customer deadlines
➢ Manage telephone calls and emails professionally and efficiently
➢ Handle customer complaints and concerns immediately and facilitate satisfactory
resolution
➢ Present and discuss company products and services, provide sample kits
➢ Run daily reports to ensure jobs go out on time
➢ Maintain files and job tickets and update customer contact information
➢ Prepare completed jobs for billing
➢ Mail daily invoices and checks
➢ Sort and distribute mail throughout office
➢ Schedule conference and press rooms
➢ Cover front desk reception area
➢ Process all proof approvals and submit changes when necessary
➢ Submit jobs for quotation

3. Toys R Us New York, New York
Key Holder 9/2010-12/2010
➢ Verified opening and closing registers
➢ Closed out registers and obtained change for cashiers
➢ Handled refunds and voids
➢ Maintained and restocked inventory, requested merchandise
➢ Supervised employees and scheduled breaks
➢ Provided information to guests
Kmart New York, New York
Associate 8/2008-9/2009
➢ Handled customer refunds and exchanges
➢ Answered phones
➢ Processed sales and credit card transactions
➢ Processed bill payments for store card
➢ Handled customer concerns
Regal Entertainment Group Union Square 14 New York, New York
First Assistant Manager 3/2008-7/2008
➢ Hiring, orientation and training of new staff and management, reference checks, cast
member performance reviews, conducted staff and management meetings, employee
management of over 75 employees, handled all HR paperwork: medical and dental,
FMLA, school leave and personal leaves, salary reviews, 401k enrollments, Worker’s
Compensation and Unemployment claims, ADP screenings, conducted HR investigations
➢ Concessions manager: ordered concession products and equipment, daily and weekly
inventory, equipment maintenance, implemented new sales products and programs,
drove weekly sales goals
➢ Oversaw theatre maintenance, conducted daily inspections, made all service calls for
equipment and safety issues
➢ Balanced petty cash reports, prepared invoice transmittals, updated contracts and
licenses
➢ Customer service, answering multi-line phones, handled refunds and exchanges, data
entry of new loyalty card members, updated show time recordings
➢ Handled over $40,000 cash deposits daily, ticket and concession sales, prepared nightly
deposits, reconciled daily financial reports
➢ Managed payroll budgets, ensured accuracy of time edits vs. schedules, reconciled profit
and loss reports, reviewed budgets for discrepancies
➢ Handled private screenings and group events, promotions and marketing for specified
new films
Regal Entertainment Group Kaufman Astoria14 LIC, New York
General Manager 7/2004-3/2008
➢ Managed $2,000,000 budget
➢ Increased revenue by 3% vs. prior year
➢ Hiring, orientation and training of new staff and management, reference checks, cast
member performance reviews, conducted staff and management meetings, employee
management of over 75 employees, handled all HR paperwork: medical and dental,
FMLA, school leave and personal leaves, salary reviews, 401k enrollments, Worker’s
Compensation and Unemployment claims, ADP screenings, conducted HR investigations
➢ Concessions manager: ordered concession products and equipment, daily and weekly
inventory, equipment maintenance, implemented new sales products and programs,
drove weekly sales goals
➢ Oversaw theatre maintenance, conducted daily inspections, made all service calls for
equipment and safety issues
➢ Balanced petty cash reports, prepared invoice transmittals, updated contracts and
licenses
➢ Customer service, answering multi-line phones, handled refunds and exchanges, data
entry of new loyalty card members, updated show time recordings
➢ Handled over $40,000 cash deposits daily, ticket and concession sales, prepared nightly
deposits, reconciled daily financial reports
➢ Managed payroll budgets, ensured accuracy of time edits vs. schedules, reconciled profit
and loss reports, reviewed budgets for discrepancies

4. ➢ Handled private screenings and group events, promotions and marketing for specified
new films
Regal Entertainment Group Court Street 12 Brooklyn, New York
First Assistant Manager 9/2003-7/2004
➢ Hiring, orientation and training of new staff and management, reference checks, cast
member performance reviews, conducted staff and management meetings, employee
management of over 75 employees, handled all HR paperwork: medical and dental,
FMLA, school leave and personal leaves, salary reviews, 401k enrollments, Worker’s
Compensation and Unemployment claims, ADP screenings, conducted HR investigations
➢ Concessions manager: ordered concession products and equipment, daily and weekly
inventory, equipment maintenance, implemented new sales products and programs,
drove weekly sales goals
➢ Oversaw theatre maintenance, conducted daily inspections, made all service calls for
equipment and safety issues
➢ Balanced petty cash reports, prepared invoice transmittals, updated contracts and
licenses
➢ Customer service, answering multi-line phones, handled refunds and exchanges, data
entry of new loyalty card members, updated show time recordings
➢ Handled over $40,000 cash deposits daily, ticket and concession sales, prepared nightly
deposits, reconciled daily financial reports
➢ Managed payroll budgets, ensured accuracy of time edits vs. schedules, reconciled profit
and loss reports, reviewed budgets for discrepancies
➢ Handled private screenings, group events, promotions and marketing for specified films
Regal Entertainment Group Union Square 14 New York, New York
First Assistant Manager 10/1998-9/2003
➢ Hiring, orientation and training of new staff and management, reference checks, cast
member performance reviews, conducted staff and management meetings, employee
management of over 75 employees, handled all HR paperwork: medical and dental,
FMLA, school leave and personal leaves, salary reviews, 401k enrollments, Worker’s
Compensation and Unemployment claims, ADP screenings, conducted HR investigations
➢ Concessions manager: ordered concession products and equipment, daily and weekly
inventory, equipment maintenance, implemented new sales products and programs,
drove weekly sales goals
➢ Oversaw theatre maintenance, conducted daily inspections, made all service calls for
equipment and safety issues
➢ Balanced petty cash reports, prepared invoice transmittals, updated contracts and
licenses
➢ Customer service, answering multi-line phones, handled refunds and exchanges, data
entry of new loyalty card members, updated show time recordings
➢ Handled over $40,000 cash deposits daily, ticket and concession sales, prepared nightly
deposits, reconciled daily financial reports
➢ Managed payroll budgets, ensured accuracy of time edits vs. schedules, reconciled profit
and loss reports, reviewed budgets for discrepancies
➢ Handled private screenings and group events, promotions and marketing for specified
new films
Other Experience
Girl Scouts of America Ridgewood- Bushwick Chapter Brooklyn, New York
Parent Volunteer 9/2005-2009
➢ Supervised youth activities
➢ Chaperoned trips and community service outings
➢ Fundraising activities
Living Waters Fellowship Brooklyn, New York
Youth Ministry Co-Leader 11/2011- present
➢ Supervised youth activities
➢ Chaperoned trips and outings
➢ Volunteer for community service projects