1. James Reagon
1810 4th
Ave N, Nashville, TN 37208
615-394-7380 james.reagon1@gmail.com
EDUCATION
2007, Bachelors of Accounting, Tennessee State University
B.B.A. Candidate, Accounting, December 2011
Highly personableProfessional with over seven years of in person and over the phone professional experiencein,
office and call center atmosphere.
 Detail-oriented, results driven individual known for quality work completed in a timely manner
 Effective communicator; attentive listener,patient, and diplomatic
 Proficientwith MicrosoftOfficeSystem ( includingMicrosoftWord,MicrosoftExcel,Microsoft
PowerPoint, and MicrosoftOutlook) Photoshop, AS400 program
 CPT / ICD-9 ● MS Excel, Word, Outlook
 Proprietary Healthcaresoftware
PROFESSIONAL EXPERIENCE
Feb2015 – Current Hca/ Hospital Corporation of America
 Responsible forPre Certdocumentation
 Provide accurate discountforpatientsbased oninsurance coverage andoutof pocket
expense.
 Detail billingexaminationof patientaccountsbasedonrequestsof insurance,patients,and
or 3rd
party companies.
Feb 2014 – Oct 2014 CSC/ Computer Sciences Corporation
Senior Customer Support
 Responsible for Data analysis and client support for Metl ife and Wi l tonRe Insurance.
 Veri fyi ng pol i cy owner i nformati on as wel l as maki ng any necessary changes to
i nsurance policies. Al so processi ng refunds and other functi onal i ti es of day to day
operati ons requested by the cl i ent
 Admi ni strati ve work such as mai l i ng proper documents and outbound cal l i ng to
cl i ents.

Nov 2012- De c 2013 AIG/American General Life and Accident
Team Lead
 Team l ead wi th the responsibility of handling escalated and priority customers, as well
as assisting team as needed wi th questions and concerns from day to day operati ons
 Worked di fferent projects as assigned on a company need. Cross trai ned i n di fferent
facets of the busi ness i n addi ti on to mai n job functi ons

2.  Responsi bl e for knowi ng the products i n regards to l i fe i nsurance, annui ti es, and
endowments to assist not only fiel d agents but customers who cal l i n wi th i nqui ri es
Nov 2011 – Nov 2012 Verizon Wireless
Loyalty/ Retention Specialist
 Responsible for the prevention of customers leaving Verizon wi reless through
attri tion.
 Mai n duties included proper accessing and account analysis of customer accounts, also
posi ti oni ng di fferent offers through resource tool s.
 Mai ntai ned a di sconnect percentage l ower than 15% when company goal i s 16%.
Through resource tools as wel l positioned sal es of wi rel ess devi ces i ncl udi ng phone
tabl ets and broadband devi ces.
Jul 2010 – Oct 2011 American Home Patient
Reacquisition Specialist CPAP
• Responsible for reacquiring patients that were l ost due to i ssues wi th customer service
or communi cati on.
• Veri fi ed benefi ts and el i gi bi l i ty associ ated wi th pati ents’ i nsurance pol i ci es and
attai ned vital documents (i.e. prescri pti ons, certi fi cates of medi cal necessi ty, pri or
authori zati ons).
• Spotl i ghted i n new pati ent set up as wel l as the new pati ent i ntake process whi l e
taki ng on speci al project assi gnments to meet the evol vi ng needs of the busi ness.
Oct 2009 – June 2010 T-Mobile USA
Customer Service/Sales Representative
 Provided accurate information via phone to meet the needs of customers, maintained average
call time of 345 seconds while center average was 420.
 Worked to resolve issues as well as “right fitting” customers by way of modifying accounts to
ensure the best value is being offered.
 Appointed subjectmatter expert and also floor help for the call center, to assistother
representatives with questions with leadership was notreadily available
June 2008 - Feb 2009 SunTrust Banks, Inc
Customer Service Representative
• Worked with customers to resolve issues and discrepancies asitrelated to their accounts.
• Sold various products and services (i.e.loans,mortgages, investments) accordingto the
company’s promotions.
• Troubleshootingand assistancewith onlinebankinginquiries
Jan 2008 - June 2008 Coventry Healthcare

3. Panel Analyst
• Worked within a team of four to update and verify workman’s compensation claims and
information for contracted companies.
• Completed a broad range of duties and projects for the company to meet their current demand.
• Also did preliminary investigationsof accidentclaims as a liaison for contracted companies.