1. Jerry McGee 1211 SettlersLewisville TX,75067
Contact Phone: 972-515-7689 Jerrymcgee1@yahoo.com
WORK EXPERIENCE
July 2015 – Feb 2016
MedFusion Clinical labs- Courier
Prepare temperaturesfordelivery to,andfromBaylorhospitalsandclinical labsaroundthe northTexas
area.ProcessPBM softtissue samples,andbatchesof Ambient,andRefrigerated,frozentemperatures
to be processby phlebotomistforpatientsduringclinical trials.
July 2015- Oct 2015
AT&T - Quality Assurance Manager
Performsmonitoringtoevaluate compliance andqualityof service forcustomer service calls.KeyRoles
and Responsibilities: Monitorslive andrecordedinteractionstogatheranddocumentcompliance and
qualityissues.Researchesreferralsof suspiciousactivityanddeterminesnextsteps.Navigates
monitoringtools,datacompilationtoolsandagenttools.Providesdataforuse inmeasuringcustomer
experience andcompliance.Identifiesunexpectedagentactivity,trendsandpotential riskareas.
Recommendsactionstoaddressriskoropportunityareas.Conductsspecial studies,rootcause analysis
and audits.Generatesadhocreportsand compilesinformationforreadout.Facilitatescalibrationand
trainingsessions. Documentsprocessandprocedures.
Oct 2014 - June 2015 Loan Counselor
Nation Star Mortgage - Accounts Resolution
Provide underwritingdutiestocustomergoingthroughlossmitigationwaterfall priortoexecutionof
loanbeingbookedandcapitalized.Setuprepaymentplansonacctsup to six monthstobringaccounts
past due current.Provide lossmitigationoptionsforassistance forgovernment, andnon-government
loanssuch as shortsale deedinlieu,throughlossmitigationwaterfall,researchbankruptcyandtax and
insurance issues.Provide resolutiontodelinquency.Review loansforHome AffordableModification
Program,Qualityreviewof acctsunderthe Departmentof Housingand,Developmentguidelinesto
ensure guidelineshave beenmettoavoidpenalties,curtailmentorlosstothe bank.

2. June 2014 - Oct 2014 Account Manager present
Bank of America- CMO CreditCard Division
Provide customersolutionstoamoderatelycomplex orescalatedissuesbyprovidingseamlessdelivery
of service,salesorfulfillmentrequestsbyansweringcallstextmessagesoremailsinacontact center
environment.Performroutine accountrelatedtransactions.Referringcustomerstothe appropriate line
of businessforproductsnotsupported.Maybe requiredtosolve problemsandinvestigate/resolvea
wide varietyof issuesandrequeststhatincludegatheringadditional information.Handleescalated
issues,bysuccessfullynavigatingthe organizationtoresolve customerrequests.Processbalance
transfersdirectdeposits andprovidingknowledge of creditcardrewardsandpointsandofferingnew
linesof creditandcards.
Feb2012 - June 2014 Loan SpecialistII
Bank of America- Home RetentionDivision
Qualityreview of acctsunderthe Departmentof Housingand,Developmentguidelinestoensure
guidelineshave beenmettoavoidpenalties,curtailmentorlosstothe bank.Verifyface toface letters
sentout to home owners,toprovide anopportunityforthe home ownertomake payment
arrangements,suchasmodification,partial claim, forbearances,orrepaymentplanunderDepartment
of Housingand,Developmentguidelineswaterfall toavoidforeclosure.Review loansforHome
Affordable Modificationprogram,andFederal HousingAdministrationforeclosure checklist,practices
to complete review.Ensuresthatloansare audited,andprocessedinatimelymanner,meetingbank
and Federal HousingAdministration,andforeclosure guidelines,andtime frames,setforthbythe bank
and Departmentof Housingand,Developmentguidelines.
Oct 2010 - Feb 2011 MLO UnderwritingSpecialist
Bank of America- Home RetentionDivision
ReviewFilesforFederal HousingAdministrationHome Affordable Modificationprogramfor
qualification.OrderTitle toensure noliensorjudgmentsisactive withoutpaymentplans.Orderfield
inspections,andorderdelinquentcreditreports,andcheckformore than one Federal Housing
Administrationmortgage andcheckforjudgments.VerifyNeighborhoodwatchforpreviouspartial
claims.CheckforCaivrsfor insuredendorsementdates,andVA identificationforFederal Housing
Administrationloans.DraftandmonitorqualifiedHome AffordableModificationprogram, verify
foreclosure loansthatare seriouslydelinquentforFederalHousingAdministration,andHome ffordable
Modificationprogramparticipation.

3. August 2009 - Oct 2010 CollectionsAccountManager
Countrywide Financial Corporation - Home RetentionDivision
CollectionsAccountManager- Home RetentionDivision actingasa Liaisonbetweenthe collectionand
all lossmitigationdepartmentsaswell asforeclosure department.Pre approvingandqualifyinghome
ownersforlossmitigationassistanceforhome ownersthatare experiencinghardshiporare seriously
delinquentontheirmortgages,asaresolutiontoforeclosure.Collectingpastdue paymentsaswell as
takingscheduledpaymentsutilizingspeedpayandmortgage payon the weband othercorporate
programsto researchand resolve issues.
May 2008 - Oct 2009 Soldiersand Sailors Workout Negotiator
Countrywide Financial Corporation - Home RetentionDivision
Receive militaryordersviafax &e-mail todeterminewhetherhome ownersqualifyforsoldiers,and
sailor’smilitaryact.Correctingcreditreports&utilizingSRMprogram as well asreversing payments&
waivinglate chargesunderthe civil servicerelief actCollecting&paymentprocessingFollowingupw/
homeownersonce three monthsdelinquencyoccurs
March 2006 - May 2008 Short Sales WorkoutNegotiator
Countrywide Financial Corporation - Home RetentionDivision
WorkoutNegotiator- Home RetentionDivisionCommunicate withreal estate agentstosell housesthat
are indelinquentstatuswhilecomplyingwithinvestorguidelinesPerformedprofit/lossanalysisonshort
salestomitigate lossondelinquentmortgagesNegotiate purchase price,closingcostsandcommission
withreal estate agentstoclose short sales.Negotiate withhomeownerstodeterminefinancial
capabilityof reinstatingmortgagesdeveloping,andimplementingfinancial plans tobringdelinquent
loanscurrent

4. ADDITIONAL SKILLS
MicrosoftExcel, Share Point, HLPBM, Lps, As400, FRQ, Clientinterface, P&P, Draw, Lamp, Home
base, Home saver, Discovery, Breachandcompliance, Caivrs,and Foreclosure compliance, TyssSolution
Center, Clms, Eps, Idcp,Iassit Lsams RemedyWuSpeedAvalyaADP andothercorporate programs.