1. Crystal Thomas
 Orlando, FL.  (318) 200-4700/(407) 930- 3252 crystalthomas00@gmail.com
Objective _______________________________________________________________________________
To secure a challenging and responsible position with a property managing team, with the opportunity of advancement
Profile _________________________________________________________________________________
I’m an extremelyculturedindividual whomis self motivated, professional, hardworking, with a strongattention for detail. I’m
flexible andresourceful – able to maintain a sense of humor under pressure. I also pride myself onthe abilitytothrivein deadline-driven
environments.
Skills Summary _________________________________________________________________________
 Property Management
 80 WPM/2300KPM
 Cash Handling/Budget
Balancing/AgedDelq. Reports
 General Office Skills
 Computer Savvy
 Customer Service
 ImmaculateRecord
KeepingSkills
 Advertising& Sales
Experience
 Vendor Billing
 Accounting/Bookkeeping
 Front-Office Operations
 Professional
Presentations/Appearance
Professional Experience _________________________________________________________________
LSR PROPERTY MGMT/PINE HARBOUR APARTMENTS-ASST. PROPERTY MANAGER
 Achieves financial solvencythrough cost reductionand implementingsystems toachieve 0% rent delinquency.Utilizes selection and
retentionstrategies toachieve andmaintain100% occupancylevel.
 Notifies residents of all issues affectingtheir tenancy.Files court documents forevictionandattends scheduledcourt hearings as
needed. Oversees securitydeposit administrationincludinginspectingunits to determine resident’s balance orrefund, preparing
disposition letters, andprocessingsecuritydeposit returns
 Develops andutilizes soundrent collectionprocedures, includingfollowingup with delinquent accounts. Monitors landlord-tenant
relations andmediates disputes when necessary
 Remains current on andcompliant with policies andlaws affectingthe marketingandleasingof theproperty, includingthe
Company’s leasingagreement, LandlordTenant code,Fair Housinglaws, andother applicable laws
SUNQUEST PROPERTY MGMT/CEDAR CREEK APARTMENTS-PROPERTY MANAGER
 Manageda staff 10, up to7 maintenance staff, vendors andasst. manager. Resolvednumerous resident andemployee conflicts,
without grievance notices.
 OversawReAc inspectionpreparness aspects. (100% inspection to ensure all units were freeof HealthandSafetyviolations)
 100% file reviewcompletedto ensure renewals andlease terms were current andup-to-date
 Balancedageddelinquicncy, vendorandmaintenance equipment andsupplies orderedandaccountedfor ona monthly basis.
Followedorderingrestrictions set forthby corporateoffice.
 Power of Attorneyfor Cedar Creekapartments tocexecuteevictions. An monthlyaverage of 15+ evictions filed, pursued, executed,
andfinalizedthrough Judge Tom Byson ofGreenwood.
FAIRFIELD PROPERTY MANAGER/AFFORDABLE HOUSING-PROPERTY MANAGER
 Processedapplications for future residents for over 170affordable housingdwellings; showedunits, verifiedemployment,completed
background& Credit checks, followedHUD guidelines for Approval/Denialprocedures.
 Contactedprospective residents,showedvacancies,explainedhousingguidelines andregulations to prospective residents.
Communicated HUD concepts toresidents in layman’s terms to ensure understanding
 Supervisedmaintenance staff andSPD securitypersonnel (On-call & Shift) to ensure work orders were completedin a timelymanner,
andimportant tasks were completed.
 Resolvednumerous tenant conflicts, without grievance notices beingprocessed.
 BalancedRENT ROLL,AgedDelq. Addressedandresolved, vendor andmaintenance equipment andsupplies orderedandaccounted
for.
 Corresponded efficientlyandprofessionally to HomeOffice acct. payable andreceivable team (FPM) trough excel reports,emails,
andone/one meetings.

2. C. Thomas
Page 2
TELEPERFORMANCE-TEAM MANAGER
 Supervised28 technical support professionals for UnitedStates leadingcellular carrier Sprint,responsible for technical support;
includingmonitoring, evaluating, andcoachingagents performance
 Quickly andeffectively solvedcustomerchallenges common in a call center environment such as: accents, technical needs, and
escalation issues.
 Maintainedquality control,average handle time, satisfactionrecords, constantlysought out newways to improve customer service
andimplementedinnovative call handlingtechniques to ensureclients goals are met.
RENT FORMATION REALTY-ASST. MANAGER
 Processedapplication for future residents for over200single family homes; showedunits, verifiedemployment, andmade final
decision over approval of applications.
 Workedalongside property owners, vendors, andtenants toensure statements were processed, maintenance was performed, andneeds
were met. Remained‘OnCall’ in preparation ofunforeseen tenant emergencies.
 Familiar with supplemental rent assistance agencies (i.e. Section8/Township/HUD).Documentedall communicationbetweenRent
FormationRealty. Createdandscheduledassignments for fieldworkers toensure important tasks were completed.
Professional Accomplishments
National Center for Housing Management (NCHM)
 COS Certified(CertifiedOccupancySpecialist)
 HUD Completion –Americans w/ Disabilities Act
 Elderly/Children Abuse Training(Apartment Managers Assc.)
 Drug/Gang RecognitionTraining(SPD)
 Fair HousingSeminars w/ Certificationf Completion.
Employment History _____________________________________________________________________
LSR PROPERTY MGMT.
~ASST. PROPERTYMANAGER – 2015-PRESENT
SUNQUEST PROPERTY MGMT.
~PROPERTY MANAGER 2012-2014
FAIRFIELD PROPERTY MGMT.
~ASSISTANT MANAGER (Promotion) PROPERTY MANAGER
TELEPERFORMANCE –
~TEAM MANAGER (Promotion)2009-2011
RENTFORMATIONREALTY
~ASSISTANT MANAGER 2005-2009
WORKFORCE DEVELOPMENT CENTER
~UNEMPLOYMENT SPECIALIST 2002-2004
Education ______________________________________________________________________________
PALM BEACH STATECOLLEGE- PALMBEACH GARDENS, FL.
Human Services- Assc. Degree GPA: 3.1/3.89
(Two-year advanceddegree requiring30-34credit hrs. perquarter.)
Actively workingtowarddegree completion
LEW WALLACE HIGH SCHOOL Gary, IN. GPA: 3.6/4.0
H.S. Diploma w/ National Honor SocietyCredits
(Maintainedpart-time employment through-out high school, while maintainingGPA & extra-curricular activities)