1. DI AN A CH I R I BOGA
910 Rudee Ct Email: nenachiriboga1@cox.net
Virginia Beach, VA 23451 Phone: 757.714.7999
Obj ecti ve
Seeking to utilizemy extensive customer serviceexperience in order to provideprompt and courteous serviceto the guests
whilemaximizingrevenue for the business.
Areas of Expertise
Guest Services
Problem solving
Bilingual (Spanish)
Phlebotomy Techniques
Medical Record Review
Customer Service
Health & Safety
Office Management
Computer Skills
Professional Experience
CLINICAL LAB ASSISTANT
SENTARA PRINCESS ANNE VIRGINIA BEACH, VA APRIL 2015
Obtain blood samples for medical testing and transfusion through venipuncture
Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood
specimens.
FRONT DESK MANAGER July 2011 - Present
SUPER 8 HOTEL - VIRGINIA BEACH, VA
Highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner
Maintain the hotel’s high standard of service and hospitality
In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and
printer
Represented the hotel in regard to guest complaints and situations that require instant action
Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions
FRONT DESK CLERK May 2010-July 2011
NEW CASTEL HOTEL - VIRGINIA BEACH, VA
Welcome and register guests and offer them services and room rates
Assisted guests with common services and answered any general questions
Handle guest check in and checkouts professionally and in a welcoming and specialized manner
Collected payment following all cash handling rules
Keep records of room availability and guests’ accounts
Education & Training
Norfolk State University-Phlebotomy Certificate
First Colonial High School Legal Academy
