BUSN 1240 PowerPoint Presentation

1. © 2011 Cengage Learning. All Rights Reserved.
Fulton-Calkins, Rankin & Shumack
Procedures and Technology
Chapter 1
Entering
the Workforce

2. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
The World of Office Administration
• The demand for administrative assistants
is strong and growing
• Both women and men choose office
administration
– As a career
– As a means of advancing within a company or field
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3. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Typical Responsibilities
• Relieve management of administrative
detail
• Coordinate work flow
• Compose correspondence and reports
• Maintain the supervisor’s calendar
• Arrange travel
• Recruit, train, and supervise clerical staff
• Do Internet research
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4. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Typical Responsibilities
• Meet and greet clients and visitors
• Coordinate and maintain records
• Set up and facilitate meetings
• Maintain staff weekly schedules
• Manage projects
• Answer the telephone
• Perform general clerical duties
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5. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
The Growing Job Market
• Where the jobs are
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EMPLOYMENT BY SPECIALTY, 2008
Secretaries, except legal, medical, and executive 46%
Executive secretaries and administrative assistants 37%
Medical secretaries 11%
Legal secretaries 6%
Source: Occupational Outlook Handbook, 2010–11 Edition
• Temporary administrative assistants
• Virtual administrative assistants

6. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Education and Training
• Associate’s degree in office technology or
office administration
• College degree in business or a related
field
• Courses offered by
– Colleges and technical schools
– Placement agencies and professional organizations
• On-the-job training
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7. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Employer Expectations
• Technical skills
• Communication and interpersonal skills
• Teamwork and collaboration skills
• Customer focus
• Problem-solving and critical-thinking skills
• Professionalism (a professional attitude)
• Productivity
• A strong work ethic
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8. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Employer/Employee Responsibilities
• Cooperative effort with shared goals
• Employers
– Provide pay, benefits, and training
– Provide a safe and healthy work environment
• Employees
– Show commitment to producing high-quality
products or services
– Demonstrate hard work, loyalty, and goodwill
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9. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
The Work World
• Office culture and language
• Types of organizations
• Formal organizational structures
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Workplace Wisdom
Learning about the culture,
structure, and management
of your company will help
you perform your job better.

10. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Management Responsibilities
• Planning
• Organizing
• Managing information
• Recruiting and hiring
• Evaluating
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11. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Management Challenges
• Dealing with a changing and diverse
workforce
• Coping with changing economic times
• Changing to stay competitive
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12. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Understanding Your Organization
• Basic information about the industry
• Company products and services
• Departments with which you interact
• How your group contributes to the
organization's goals
• What the group needs from you
• Advice from coworkers on doing your job
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13. © 2011 Cengage Learning. All Rights Reserved. Chapter 1
Discussion Questions
• Which types of skills needed by
administrative assistant are the most
important (in your opinion)? Why?
• Is the name of the job position for a
person who completes the duties of an
administrative assistant important? Why
or why not?
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