1. Training Staff
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2. Scope
• The definition of training.
• The purpose of training.
• The training program.
• Centralized v/s localized training.
• Creating and administering training
manuals.
• Monitoring performance and taking
corrective action
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3. Recap of the Previous session
• What is compensation and its types.
• Explain what is minimum wage, and its
controlling factors.
• Give the definition of labor turnover and
labor rate.
• What is Bonus, Ex-gratia payment and
Gratuity.
• How do entrepreneurs alternate the loss of
manpower.
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4. KCM of the Current session
• Define training and explain the difference
between training and education.
• Identify the objectives of training.
• Explain the relationship of training needs &
assessment.
• Explain the elements covered in the
training plan.
• Identify the four content areas in training
manuals.
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5. Introduction
• The 2nd step in the control process.
• Helps regulating or minimizing duplication of
work.
• Helps control labor cost.
• Increases employee efficiency.
• Betters the financial performance.
• Reduces time used in service.
• Fewer accidents, guest delight, lower
attrition.
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6. A definition of training
• Training is a process by means of which
individuals acquire skills necessary to
perform particular tasks.
• Includes the following:
• Tasks.
• Education.
• Knowledge.
• Mind set.
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7. The Purpose of training
• Improve job performance.
• Helps to achieve personal goals.
• Increase skills inventories.
• Enhance ability to contribute to the
organization.
• Money spent is money earned in its
intangibility.
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8. The Training program
• Assessing training needs:
• Should be based on assessments of first
the existing staff and then the new staff.
• Bearing in mind new equipment, new
standards and procedures if introduced by
the management.
• Long term employees need refresher skills
on equipment, automated systems and
cross training.
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9. Developing Training Plans
• The training Plan:
• Is a series of elements that constitute a
method for teaching a specific employee
the skills required to perform a job
correctly and in a manner anticipated by
the management when the standards and
standard procedures for the job were
developed.
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10. Common elements of the
training plan
1. Objectives.
2. Approaches to training.
3. Training methods.
4. Instructional time tables.
5. Location.
6. Lesson plans.
7. Trainer preparations
8. Trainee preparation.
9. The training session.
10. Evaluation.
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11. Training Objectives
• Identify the skills, tasks and behaviors' that
are specific to the employee.
• Developing lesson plans for training.
• Developing job analysis by using job
description.
• Writing detailed job descriptions identifying
each job title and list parameters task in-
depth.
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12. Approaches to training
• On the job versus Off the job type.
• Structured Versus unstructured.
• Individual Versus group.
• Training methods.
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13. Training Methods
• Lecture Demonstration
• Role Playing.
• Seminars
• Individual assignments.
• Field Trips.
• Case studies.
• Panels.
• Programmed Instruction.
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14. Programmed Instruction
• By and large the most successful method of
providing individual training.
• Comprises of Text, Books, Dedicated
equipment.
• Today largely delivered by books or
computer.
• Step by step process which has guidelines
for a fail safe completion.
• Highly Interactive, use of multi-media, printed
manuals.
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15. Programmed Instruction
• Feed back feature installed for on line
tests.
• Completely in control of the programmer.
• Repeat performance by the learner is
possible for a complete assurance till the
skills are acquired.
• Use of Instructional time tables which
gives time duration and the length.
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16. Differentiated features in training
• Lecture Demonstrations and role playing
are excellent for teaching specific skills.
• Seminars, Case studies and Panels are
fine methods used in employee development
and enhance employee performance, qualify
employee for higher responsibility.
• Assignments, field trips and Programmed
instruction make personnel follow standards
and procedures and to improve employee
relations.
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17. Location
• On site or off site.
• Off site training is good for groups of
individuals who are working in different
sites to assemble at a common point.
• Managerial training should be done off site
on in training rooms.
• While technical training should be done on
site.
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18. Lesson Plans
• The objective of a lesson plan is to ensure
that the trainee learns to accomplish the
skills and tasks that make up the job.
• A step-by-step description of the training
required for the specific job, including an
objective, detailed notes about
content, the instructional time table.
• Requires peripherals like specific pieces of
equipment, material and audio visual aids.
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19. Trainer Preparation
• Contents of a lesson Plan
1. Objective.
2. Location for Training.
3. Training method.
4. Material and Equipment.
5. Session 1-2-3-4-5
6. Session 6 Role playing
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20. Trainee Preparation
• To reiterate the objectives of training to the
staff who want to receive it.
• The instructional method which will be used.
• The skills that the trainees will acquire.
• The mindset required for this training.
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21. The Training session(s)
• The questioning technique.
• Response to questions from trainees.
• Using lucid language, phrases.
• Speaking distinctly and be object oriented.
• Giving relevant examples for recall.
• Voice modulation and eye contact.
• Appropriate gestures when making a
point.
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22. Evaluation
• Its defined as a procedure of summation of
to check whether all objectives of the
training have been met with from the
knowledge, competencies and
performance criteria.
1. Testing trainees during the training period
to assess the learning progress.
2. Recapping the entire training program by
involving the trainees at various stages.
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23. Training Manuals
• Was earlier done by the Human Resource
department.
• Training manuals take different forms
depending on the intended audience.
• Many training manuals are now made with
interactive information, cartoon images
and use of large font when the point has to
be emphasized.
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24. Types of Manuals
1. The Operations and work instructions
manual.
2. The procedure control manual.
3. The Health, Safety and environment
manual.
4. Quality Assurance Manual.
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25. Features of the Operations and
Work instructions Manual
• Introduction to the organization and the
nature of enterprise.
• Policies and procedures.
• Training knowledge for new and existing
employees.
• Product knowledge
• Organization chart and divisions within the
organization.
• Duties and responsibilities of staff.
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26. Features of the Procedure control
Manual
• Document control using forms.
• Standard operating procedures.
• Using duties and tasks mentioned in the OWI
Manual develop.
• Use of equipment and directions.
• Methods or operations and step by step using
pictures to demonstrate virtually.
• Use of flow diagrams to link one step to the
other.
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27. Features of the HSE Manual
• Largely comprises of forms related to food
Safety, Employee client health and
Environmental awareness.
• A detailed description of the use of the
form is given before its application.
• Most forms are functionally related and are
explained procedurally to the shop floor
staff prior to their application.
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28. HSE Features
1. Safety, Health & Environment Policy
2. Safety, Health & Environment objectives
3. Basic Safety rules
4. General Safety rules
5. Emergency instructions
6. Action incase of spillage / leakage of any chemical
7. Duties of site controller
8. Duties of Core group members
9. Fire Protection System
10. Personnel Protective Equipments
11. Environment Pollution
12. List of SOPs

29. Features of the QA Manual
• Largely comprises of forms related to
Quality assurance used in food production.
• All process that are related to kitchen
management.
• Ordering, receiving, storing, issuing, proce
ssing and serving are controlled by the
forms within this system manual.
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30. Key Terms Homework
• Use the Internet and draw the following
key terms and information.
• The various Training Manuals used in the
Hospitality Industry.
• Itemize the content of such manuals.
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31. Course Text
• DITTMER, P. R. and Keefe III, J. (2009)
Principles of F & B a12-249nd labor cost
controls, 9th Ed. John Wiley and Sons
Inc, New York, ISBN 978-0-471-78347-3
• Page # 559 Chapter 20
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32. Questions

Comments
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