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1. WELCOMING AND GREETING THE
CUSTOMERS’ HOTEL
ENGLISH FOR HOTEL

2. WELCOMING AND GREETING THE
CUSTOMERS’ HOTEL
English Expressions for Greeting Hotel Guest
Formal Expressions Less Formal Expressions
Good morning (sir/ma’am) Hello
Good afternoon (sir/ma’am).
Welcome to (name of
hotel/shop, etc.)
Hi
Good evening (sir/ma’am) What’s up?
How are you this morning
(afternoon, evening, today)?
How’s it going?

3. After the greeting, the dialogue must be continued, and what is
said then depends on the purposes of the dialogue, such as
determining what the guest wants or needs. A couple of standards
that can be used in the hotel industry are:
• How can I help you today Ma’am (sir)?
• Can I be of assistance?
• How may I assist you?
• May I assist you with anything?
• What can I do for you today?

4. 1st Conversation
Guest : Good Morning. I've booked a room through
ticket.com
Hotel : Good Morning. May I see your ID, please?
Guest : Here it is.
Hotel : Yes, we've your reservation Mr. Smith, one twin
room, staying for two nights. It is all paid up.
Guest : Yes, you are right.
Hotel : Please sign your name here.
Guest : Sure. Can someone help me with my luggage?
Hotel : Thank you very much, Mr. Smith. I will call the
bellboy to handle your luggage. If you need any help,
just call the front desk.

5. 2nd Conversation
Hotel : Good afternoon. Welcome to the Grand Woodward
Hotel. How may I help you?
Guest : I have a reservation for today. It's under the name of
Hannighan.
Hotel : Can you please spell that for me, sir?
Guest : Sure. H-A-N-N-I-G-H-A-N.
Hotel : Yes, Mr. Hannighan, we've reserved a double room
for you with a view of the ocean for two nights. Is
that correct?
Guest : Yes, it is.
Hotel : Excellent. We already have your credit card
information on file if you'll just sign the receipt along
the bottom, please.
Guest : Hmm. Ok, so what room am I in?

6. Cont ….
Hotel : Room 487. Here is your key. To get to your room,
take the elevator on the right up to the fourth floor.
Turn left once you exit the elevator, and your room
will be on the left-hand side. A bellboy will bring
your bags up shortly.
Guest : Great. Thanks.
Hotel : Should you have any questions or requests, please
dial 'O' from your room. Also, there is internet
available in the lobby 24 hours a day.
Guest : Ok, and what time is check-out?
Hotel : At midday, sir.
Guest : Ok, thanks.
Hotel : My pleasure, sir. Have a wonderful stay at the Grand
Woodward Hotel

7. References and Recommended Readings
• Hughes, J. (2009). Telephone English with Audio CD. Oxford:
Macmillan.
• Morris, C. E. (2012). Flash on English for Tourism: ESP
Series: class CD [Electronic resource]. Italy: Tecnostampa, 1.
• O'Hara, F. (2002). Be My Guest. New York: Cambridge
University Press.

8. Online Resources
http://hotel-tefl.com/pages/greeting/
https://www.linguahouse.com/
https://www.englishclub.com/
https://www.hospitality-school.com/
https://www.woodward.com
http://yadayadaenglish.com/