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Basic Supervisory Skills


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Published in: Education, Business

Basic Supervisory Skills

  1. 1. Basic Supervisory Skills
  2. 2. I start with the premise that the function of leadership is to make more leaders, not more followers - Ralph Nader
  3. 3. What makes a Good Supervisor ?
  4. 4. What makes a Bad Supervisor ?
  5. 5. What is our Standard ?
  6. 6. Leader's Performance Wheel Make Mutual Commitments Set Goals With Other Share Pupose and Direction Define Reality and Boundaries Provide Resources Offer Feedback and Coaching Track Progress Document Results
  7. 7. The Manager as a Coach <ul><li>C ommunication Skills </li></ul><ul><ul><li>Pinpoints versus Labels </li></ul></ul><ul><li>O bservation Skills </li></ul><ul><ul><li>Behaviors and End Results </li></ul></ul><ul><li>A nalytical Skills </li></ul><ul><ul><li>Understands Self and Others </li></ul></ul><ul><ul><li>Understands Actions and Consequences </li></ul></ul><ul><li>C hange Skills </li></ul><ul><ul><li>Challenges the Status Quo </li></ul></ul><ul><ul><li>Uses good understanding of how people tick </li></ul></ul><ul><li>H elping Skills </li></ul><ul><ul><li>Accentuates the Positive </li></ul></ul><ul><ul><li>Supports as well as Trains </li></ul></ul>
  8. 8. Leadership is a….. Mutual Discovery Process !
  9. 9. Let’s Go Dancing!
  10. 10. 10 Things I Learned About Coaching from Country Line Dancing <ul><li>All Learners are not Equal! </li></ul><ul><li>Check on progress. </li></ul><ul><li>Move learners around </li></ul><ul><li>Balance the amount of information learned, with time to practice </li></ul><ul><li>Provide a model and teach how to use resources </li></ul><ul><li>Teach skills and functions – show them how to apply what they have learned </li></ul><ul><li>Link new concepts to old ones </li></ul><ul><li>Build a spirit of team support and encouragement </li></ul><ul><li>Let the learners be in charge of their learning </li></ul><ul><li>When you relax and have fun, the learning comes naturally </li></ul>
  11. 11. Discover Your Learning Style !
  12. 12. Let’s apply what you’ve learned to your employees. Can you see their Learning Styles?
  13. 13. YOU ! <ul><li>Recruited ‘em </li></ul><ul><li>Hired ‘em </li></ul><ul><li>Trained ‘em </li></ul><ul><li>Evaluated ‘em </li></ul><ul><li>Motivated ‘em </li></ul>
  14. 14. Leaders… Try Not To Screw Things Up !
  15. 15. It’s only business, not personal’… It Is Always Personal!
  16. 16. A Good Manager Will <ul><li>Hire Smart </li></ul><ul><li>Go a Little Crazy </li></ul><ul><li>Show Grace and Diplomacy </li></ul><ul><li>Make Mistakes </li></ul><ul><li>Take Some Risks </li></ul><ul><li>Make a Real Difference </li></ul><ul><li>Start All Over Again </li></ul>
  17. 17. J oe J J ones 1950 – 2003 He Woulda Done Some Really Cool Stuff at North Cliff Consultants But… His Boss Wouldn’t Let Him! Will This be ...Your Employees Toombstone ?