Emma O'Neill is seeking a new role and has over 3 years of experience working in administration and customer service roles. She has a Bachelor's Degree in Business and French and holds computer and technical skills. Her previous roles demonstrate that she is punctual, reliable, honest, and able to work independently and as part of a team. She strives for excellence and has a positive attitude.

1. Emma O’Neill
Ballyknock, New Ross, Co. Wexford, Ireland
Tel no. 087-9780183
Emmaoneill2307@hotmail.com
PERSONAL PROFILE
Punctual, reliable and honest individual. Capable of working on own initiative or as part of a team. Motivated and enthusiastic with a
pleasant friendly manner. Always striving for continued excellence. Great time management and flexibility. Technical and analytical
mind-set with good computer skills. Target and KPI driven with a positive approach to work. Ability to prioritise work load and work
to tight deadlines. Highly adaptable with a positive attitude to change and an eagerness to develop new skills.
EDUCATION AND TRAINING
Waterford Institute of Technology
Bachelor of Business (Honours) Degree with French (2.1 predicted) 2012-2016
Waterford College of Further Education
International Beauty Therapy Diploma (Distinction) C.I.D.E.S.C.O 2010
EMPLOYMENT AND WORK EXPERIENCE
BNY Mellon, Wexford Administrator ( Trustee Operations) January ‘15 - present
Key Duties & Responsibilities:
• Perform monthly compliance checks to meet relevant deadlines.
• Provide support for the preparation of reviews and production of trustee reports for funds for each year-end
• Co-ordinate reviews and checks required to ensure funds are in compliance with fund documentation and Irish Financial
Services Regulatory Authority (IFSRA) regulations.
• Support and assemble the reporting requirements for the Board of the Fund.
• Work and train closely with my team.
• Participate and contribute to team meetings
• Log breaches/errors onto the breaches register.
• Adhere to strict AIFMD/UCITS regulation.
• Build and maintain relationships with internal and external parties on issues relating to the funds as required.
Key Achievements:
• Assisted in the preparation and co-presented a “quick guide” for the latest ICAV legislation to the Trustee team during our
bi-monthly team meeting
• Attended and gained knowledge from BNY Mellon events such “International Women’s Day” and “A Day in the Life of
Pershing”.
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2. Citi, North Wall Quay, Dublin Intern (DCC) May ’14 – August ‘14
Key Duties & Responsibilities:
• Processing daily reports.
• Creating weekly, monthly and quarterly MIS client executive reports.
• Query management by monitoring and assigning queries via query management tool.
• Working effectively within my team.
• Hosting morning Huddles and collating daily KPI’s.
• Adhering to strict industry regulation.
Key Achievements:
• Reducing team Turn Around Time (TAT) for queries to approx. 1 hour, well below the target of 1 hour 20 minutes.
• Job shadowing in various departments: Treasury (FX Desk and Liquidity Desk), Compliance, Cash, Funds and Lean
Management.
• Under Citi Diversity I received a Certificate of Appreciation for my volunteer work during the WAM Career Fair for
graduates with mental and physical disabilities.
Lifestyle Sports, Waterford City Sales Assistant May ’07-August ‘11
Key Duties & Responsibilities:
• Monitoring, controlling, reconciling and reporting KPI’s.
• Organising quarterly stock takes and merchandising new stock.
• Working closely with a team.
• Providing cover to stores in the area.
• Attended training with Nike and Asics.
Key Achievements:
• During the refit of our new store I was given a lot of responsibilities in our old George’s Court store. During this time I had to
work closely with my own Management Team in order to ensure a smooth transition from one store to the other.
COMPUTER SKILLS
• Fully proficient in Microsoft Office (Microsoft Word, Excel, Power Point, Internet Explorer, Outlook, Access).
SKILLS, INTERESTS & ACHIEVEMENTS
Skills
• Professional email/telephone technique.
• Client care and communication skills.
• Works well under pressure.
Interests
• Travel & Culture – Completed TEFL course whilst travelling and have worked in Thailand and Spain.
• Music – attending concerts, studied Music in Secondary School.
REFERENCES
Clare Lundy, Mary Mosse,
Vice President, Lecturer in Economics,
DCC Settlements, Waterford Institute of Technology,
Citi, Cork Road,
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• Manual Handling training.
• Health and Safety Awareness.

3. 1 North Wall Quay, Waterford City,
Dublin 1, Co. Waterford,
+353 (01) 622 0201 +353 (051) 845621
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