This document is a curriculum vitae for Amelia Toyne. It includes her personal details and contact information. Her personal statement highlights that she is hard-working, confident, and takes pride in her work. She has strong administration, communication, and customer service skills. Her employment history includes roles as a case worker and payroll administrator. She also lists her qualifications which include an NVQ Level 2 in Business Administration and various GCSEs. References are provided.

1. Curriculum Vitae.
Amelia Toyne
31 Clifton Grove, Rotherham, S65 2AZ
07525338587
Personal Statement.
I am very confident and hard-working; I take pride in my work and always ensure that each of
my tasks are done as quickly as possible to the best of my ability. I am friendly, outgoing and I
am always looking to learn new skills to help me improve in my work. I have very good
communication skills both written and verbally, I have the abilities of working both
independently and as part of a team. I have very strong administration skills and I am
currently working within in client based roll where I am required to liaise with them via
telephone and face to face meetings. I believe I work well under pressure and I am able to
manage my time to ensure prioritise specific work-loads.
Skills
• Hard working / Industrious.
• Very strong administration skills.
• Confident.
• Friendly & Approachable personality.
• Trustworthy.
• Good Customer Service skills.
• Good communication skills, written and
verbal.
• Excellent time keeping.
• Identifying problems and finding
solutions.
• Very good I.T skills (ECDL qualified)
• Conversant with Microsoft Office &
Internet Explorer.
• Payroll administration.
• Excellent telephone manner.
• Data inputting.
• Attending meetings, minute taking and
producing high standard final reports.
• Screening resumes.
• 2004 – 2005 Successfully completed 5
modules of the European Computer
Driving Licence (ECDL), including
Microsoft Word and Microsoft Excel.
• Good organisation skills.
• Managing office supplies
• Reception Skills.
• Maintaining a positive attitude and
presenting a professional appearance.
• Producing KPIs and other reports.
• Working on projects and cases
• Good data management
• Knowledge of Data Protection Act
• Interviewing new members of staff.
• Team organisation
• Providing guidance and Support
• Influencing skills

2. • Booking and arranging meetings,
interviews and inductions.
Employment History
NHS Doncaster Clinical
Commissioning Group
Case Worker for Continuing
Healthcare Administrator
(Band 3)
July 2014 - Present
• Process retrospective
claims.
• Attend Multi-Disciplinary
meetings.
• Minute taking and
producing final decision
documentation.
• Liaising with families
and professionals in
regards to their claims.
• Creating solutions for
problems
• Assisting in the process
of the Closedown
Project.
• Obtain all medical
records required for
assessments.
• Diary management
• Meeting deadlines.
• Provide guidance and
support.
• Obtain all legal
documentation required.
• Respond to post and
product professional
correspondence.
• Ingoing and outgoing
calls.
• Maintain confidential
records.
• Liaising with other areas
of the NHS of all levels.
• Mentoring and training
new staff.
• Maintain area
spreadsheet with all up
to date information.
• Prioritising workloads.
• Producing professional
documents for NHS
England.
• Complying with Data
Protection Act.
Gap Personnel -
Payroll administrator.
November 2012 – July 2014.
• Reception/front desk
duties. Welcoming
visitors and
professionals.
• Secretarial duties for
managers and directors.
• Meeting and greeting
customers
• Payroll administration.
• Ingoing and outgoing
calls.
• Booking appointments
and interviews.
• Liaising with clients.
• Meeting targets.
• Resume screening
• Interviewing candidates.
• Resolving problems.
• Maintaining confidential
records.
• Helping the service
team.
• Managing office
supplies.
• Received employee of
the Month April 2013.
• Generating competitor
information.
• General administration
tasks.
• Produce and complete
weekly Key
Performance Indicators
and professional
documentation.
• Preparing paper work
for new employees.
Next -
Customer service assistant.
 Customer service.
 Cash handling.
 Maintaining a tidy shop
floor.

3. September 12 – November
12.
 Stock replenishment.  Customer orders.
Primark -
Retail Operative.
September 2012 – July 2012.
 Customer assistance.
 Till operation.
 Stock room/delivery
work.
 Store presentation.
 Stock replenishment.

Qualifications
Subject Certificate Grade Year School/College
NVQ Level 2
Business
Administration
NVQ Level 2 Pass 2014 Completed at
employer Gap
Personnel through
The Source at
Meadowhall
L2 Beauty
Consultancy
VQR Level 2 Pass 2011 RCAT
English GCSE C 2010 Winterhill School.
Mathematics GCSE C 2010 Winterhill School.
Science GCSE C 2010 Winterhill School.
Technology GCSE C 2010 Winterhill School.
Media Studies GCSE C 2010 Winterhill School.
History GCSE D 2010 Winterhill School.
Business
Studies
GCSE C 2010 Winterhill School.
References
NHS - Heather Baker, 722 Prince of Wales Road, Darnall, Sheffield, S9 4EU. 01143051058
Gap Personnel - Simon Gillott, 46A Castle Square, Sheffield, S1 2GF. 011401142769700.