Be the first to like this
This is a condensed presentation I gave internally regarding our Performance Improvement Process with Happiness Engineers (Customer Support Professionals). It covers what Performance Improvement Plan (PIP) is for, not for, the steps involved, and my tips for running a successful plan with your team member. These plans are not a punishment, and are intended to help a team member succeed long term. By understanding the process fully you are better prepared to help yourself and your team member throughout the process.