1. Michael Robinson
Friendly, Charismatic, Love People
Trenton, GA 30752
srobinson848@gmail.com - 1-423-443-6319
To continue to apply and develop my skills in the areas of customer service, call center, and retail.
Authorized to work in the US for any employer
WORK EXPERIENCE
Retail Partner
See Rock City Inc. - Lookout Mountain, GA - April 2015 to Present
Responsibilities
Ensure visitors have a wonderful experience by providing excellent customer service, processing payments
and sales, and educating guests about Rock City. I also process inventory as to make sure storefront stays
plentiful for customer needs.
Skills Used
customer service, money handling, inventory processing
Customer/Special services representative
Southeastrans - Chattanooga, TN - November 2014 to March 2015
Responsibilities
I scheduled transportation for members to their medical appointments per Bluecross and Tenncare guidlines
I also handled the logistics for trip requests from nursing facilities and dialysis clinics so members would have
routine transportation each week. I negotiated bids with providers on long distance trips
Accomplishments
I made life easier for members because they didn't have to worry about getting to their appointments.
Skills Used
Exceptional phone skills, customer service, accurate logistic details.
Cashier/Customer Service
Target - Chattanooga, TN - August 2014 to October 2014
Responsibilities
Process sales using a register. Provide customer service by resolving issues.
Skills Used
provide a fast, friendly check out process for customers.
Inbound Customer Service Rep
T-Mobile - Chattanooga, TN - November 2013 to January 2014
*Addressed customer concerns in regards to his/her cellular service.
Package Handler
Amazon.com - Chattanooga, TN - October 2011 to October 2013

2. *Reviewing customer orders to ensure the correct items are ready for shipping
* Assisted co-workers with open issues
* Retrieved items located throughout the warehouse
Cashier/Customer Service Associate
T.J. Maxx - Chattanooga, TN - 2009 to October 2011
*Responsible for processing customer purchases at the register
* Assisted in replacing & restocking inventory
Phone Interview/Market Research Analyst
Wilkins Research - Chattanooga, TN - 2008 to 2009
* Conducted market research to residential properties in order to address survey questions for various projects.
Inbound Customer service Rep
Convergys - Chattanooga, TN - 2006 to 2007
*Addressed customer concerns in regard to Home Depot Services.
EDUCATION
Northwestern Technical College - Rock Spring, GA
2004
Business Relations
Dade County High school - Trenton, GA
1999 to 2003
SKILLS
Microsoft Word, Microsoft Power Point, Microsoft Outlook
ADDITIONAL INFORMATION
Natural friendly attitude, i am a people person, naturally optimistic