Very active and organized customer service representative and discounter with various years of experience at American Honda Finance Corporation. I work daily in a team and I believe in the collective effort as a bridge to better opportunities and goals. I also believe that the employee needs a level of autonomy in his or her daily work, enabling the employee to make more efficient processes through experience and training. Ethics is key. Objective: learn and improve.

1. Susan Grochowski
5456 Peachtree Industrial Blvd #629 Atlanta, GA 30341 | (404)-324-0483
susankopplin1990@gmail.com
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EDUCATION
Oglethorpe University, Atlanta,GA. Graduation: May 2012
Bachelor of Arts in Economics
SKILLS
•Fluent in Spanish and English
•Proficient in Microsoft Word, Excel, Access,and Power Point
EXPERIENCE
E*TRADE Financial Corporation, Alpharetta GA May 9 - July 16, 2016
Associate Financial Services Representative
•Operated in a team environment and always contributed towards the department and team objectives
and goals
•Demonstrated knowledge of investment and financial markets and applied basic principles appropriately to the
client needs
•Performed effectively under pressure and fast paced customer service environment
•Performed additional duties and tasks required by business needs and conditions
American Honda Finance Corporation, Alpharetta GA
Senior Customer Service January 2014 – May 7, 2016
Senior Customer Accounts
June 1, 2012 - December 2013
•Point Person for small group of associates,handled task such as escalated phone calls, account research,
and responded to BBB inquiries from customers
•Trained new associates into both customer service and customer accounts department
•Provided Consumer Financial Protection Bureau training updates to the department
•Conducted audits for severaldepartments to ensure proper state/federalguidelines and laws were enforced
•Maintained and updated Quick Reference Guide for the customer service department
•Created and presented month end/quarterly/yearly regional presentations
• Developed “Español Del Dia/Spanish of the Day” training and quick reference guide to teach Spanish to English
speaking representatives in the office
•President and Accountant for the Honda Philanthropy Committee’s Southeast Region
•Led fundraising events to support local charities through raffles, food drives, school supplies drives, and bake
sales
•Proficiency in working all levels of delinquency ranging from 5 days up to 119 day delinquency
•Assessed value of collateral versus amount owed to determine repossession or charge off
•Knowledgeable of state and federal regulations of the financial services industry such as FDCPA,UDAAP,GLB
Act, and Sarbanes-Oxley Act
Hacienda Pinilla Hotel and Resort, Costa Rica June 2011 - August 2011
Host and Translator
•Participated as translator to the players at the International Golf Tournament
•Led tours for the hotel guests
•Assisted with the planning and execution of events
Bahia Art Shop, Costa Rica June 2009 - August 2009
Sales Associate and Cashier
•Delivered prepared sales task, reading from scripts that describe products, in order to persuade potential
customers to purchase a product.
•Researched store products,wrote reviews and recommendations
•Responsible for launching new products and marketing the store
•Displayed leadership with top performance in sales
Activities and Interest
AHFC Philanthropy Committee | Alpha Phi Omega | Rotary Club | Oglethorpe International Club