1. SHARON HARIKAL
510 Dover Road  Glen Burnie, MD 21061  (410) 590-9134  browneyesfouru@yahoo.com
CUSTOMER SERVICE SPECIALIST
Seasoned customer service and administrative support professional with a proven track record of providing stellar assistance
to customers and organizational staff. Highly organized and proactive individual who assures adherence to the highest
performance standards in support of corporate mission, vision and goals. Outstanding work ethic enhanced by the ability to
function equally well in both team-oriented and self-directed environments.
CORE SKILLS SUMMARY:
Superior Organization Sound Decision-Making and Problem-Solving Effective Communication
Attention to Detail In-bound/Out-Bound Call Center Inventory Management
Order and Data Entry
PROFESSIONALEXPERIENCE
TELEREP – Glen Burnie, MD
Direct provider of 24-hour call center and answering services to include basic messaging, order taking, tech support/helpdesk,
marketing and survey management.
In-Bound Call Center Representative (part-time) – June2009 to 2012
 Receive and prioritize in-bound calls from customers seeking information and services for multiple clients.
 Assist customers with account questions and route to appropriate department or individual for resolution.
 Perform administrative duties associated with customer delivery to include data entry and required paperwork.
Out-Bound Call Center Representative (part-time) – December 2008 to May 2009
 Proactively contacted customers to provide product/service overviews and set appointments for multiple clients.
 Performed administrative duties associated with customer delivery to include data entry and required paperwork.
JJ HAINES AND COMPANY, INC. – Glen Burnie, MD
Largest floor covering distributorin the U.S. operating in 12 states and Washington, DC from 9 warehouses and 4 customer service
centers.
Mill claims Coordinator - August 2011 to Present
 Facilitate request for Manufacturer related issues.
 Respond to questions about reported claims.
 Process credit to customers when needed.
 Answer phones for Customers with complaints.
 Talk to vendors about options to resolve the claim.
Senior Pricing Administrator – May 2004 to August 2011
 Facilitate requests for product pricing and information and maintain pricing information in customer files.
 Respond to account questions via telephone and email from internal staff and external customers.
 Serve as department lead in the absence of the Pricing Team Leader when absent or as necessary.
 Provide reception relief and assist with mailroom/shipping and receiving activities as needed.
Account Assistant – November 2000 to April 2004
 Partnered with account executives to manage the daily activities of client portfolios.
 Served as client contact in the absence of Account Executives to respond to inquiries and resolve account issues.
Inventory Control Specialist – June1997 to October 2000
 Purchased inventory from varied suppliers to fulfill customer orders and maintained standard supply levels.
 Generated monthlyinventory usage and distributions reports.
 Accomplishments: 1999 winner of the JJ Haines “Million Dollar Club” award.
Customer Service Team Leader – August 1995 to May 1997
 Managed the daily activities and deliverables a team of customer service representatives.
 Provided direction and assistance on customer inquiries, processes and resolved escalated customer issues.
Customer Service Representative – October 1985 to July 1995

2.  Assisted customers in the selection of products and services, entered and tracked orders, managed accounts
payable/receivable activities and addressed customer issues.
 Accomplishments: 3-time winner of the JJ Haines Employee of the Month Award.
TECHNICALSKILLS
Microsoft Office Applications (Word and Excel), AS 400 Inventory Database