1. ONAYADIRA MARGARITA COR
RIALTO, CA 92376554 N. CHESTNUT AVE.
M1987@GMAIL.CO.LES0857•M.ROSI-(909)443
GOAL OBJECTIVE
Aspiring to work with an organization that offers responsible position where I can utilize my skills and
capabilities to carve a niche for myself and effectively deliver towards contributing to the organization’s
aspirations and also enhance my personal growth through continual upgrading of knowledge. Make a career
out of the next opportunity that is given to me and hopefully retire there. Provide stability for me and my
daughter.
SUMMARY
I am a Customer Service Representative eager to bring strong customer service and administrative skills to
a growing company in need of top-level support. Excellent organization, communication, and relationship
building skills. Articulate and friendly with a professional demeanor. Motivated Customer Service
Specialists with 5+ years of experience.
WORK EXPERIENCE
I. KANE IS ABLE – BLOOMINGTON, CA
 C.S.R / SHIPPING & RECEIVING CLERK • 04/2016 – 06/2016
 Politely assisted customers via telephone and e-mail.
 Handled daily heavy flow of paperwork.
 Scheduled inbound and outbound containers via telephone and e-mail.
 Shipped and received a high volume of orders daily.
 Followed all procedures and kept everything updated.
 Received, processed and filed all shipments.

2. 2
II. ASTRO FOOD SERVICE – LOS ANGELES, CA
 SALES REPRESENTATIVE • 09/2014 – 02/2016
 Took customers daily orders via telephone, fax, and e-mail.
 Learn to operate new office technologies as they developed and implemented.
 Provide services to customers such as order placement, account information, and E.T.A on their
orders.
 Managed existing Clients and prospect for new orders and up sell opportunities.
 Promote and recommend new products.
 Ensure that all customers concerns were addressed.
 Answered customers questions in regards to products, prices, and availability.
 Build strong relationships with customers and monitored risk accounts on a weekly, monthly,
quarterly, and annual basis.
III. BBSI STAFFING– POMONA, CA
 INVENTORY CLERK • 11/2012 – 08/2013
 Managed conference calls.
IV. EL SUPER – RIALTO, CA
 FRONT END MANAGER • 02/2008 – 08/2011
 Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
 Routinely answered customers questions regarding merchandise and pricing.
 Dedicated to continuously improve sales abilities and product knowledge.
 Replenished supplies, bags, and other materials at each cash wrap.
 Made sure store was presentable at all times.
 Counted out store safe before the end of every shift to make sure amount was accurate.
V. YRC LOGISTICS – FONTANA, CA
 CUSTOMER SERVICE REPRESENTATIVE • 10/2006 – 03/2009
 Politely assisted customers in person and via telephone.
 Answered a high average of calls per day by addressing customers inquiries and solving problems.
 Handled daily heavy flow of paperwork.
 Directed phone calls to appropriate individuals and departments.
 Knowledgeable with Excel, Microsoft Word, 10 key and AS400.

3. 3
♦ EDUCATION
 Eisenhower High School • 2004 – 2006
 HIGH SCHOOL DIPLOMA
♦ HIGHLIGHTS
 Quick Learner and Detail Oriented.
 Exceptional Communication Skills and Bilingual (Spanish & English)
 Excel, Microsoft Word, Outlook knowledgeable and 10 Key
 Multi-Line Phone and Data Entry Talent
 Strong Client Relations
 10 Key and Data Entry
 Excel, Microsoft Word, and Outlook knowledgeable.