1. Shonda Taylor
Customer Service Professional
St. Petersburg, FL 33733
Shondataylor1993@yahoo.com - 252-343-4803
To obtain a position working in customer service and serving the general public.
WORK EXPERIENCE
Customer Service Representative
Total Outsourced Systems, Inc/ Adecco - Raleigh, NC - April 2014 to July 2015
Responsible for answering inbound phone calls from customers who needed help updating their
accounts, looking up their orders, and answering general inquiry questions.
Customer Service Representative
West Call Center - Rocky Mount, NC - April 2013 to April 2014
Responsible for receiving and processing incoming phone calls for dedicated clients in accordance with
policies, procedures, quality standards, and federal laws and regulations. Taking payments, updating
customers’ accounts, processing refills for prescription drugs, creating/deactivating customers’
accounts.
Temporary Sales Associate/Cashier
CP Textbooks - Charlotte, NC - June 2012 to September 2012
Face to face customer service, cash handling, operating a cash register, helping customers find items,
stocking shelves, filling internet orders and shipping them out
Cashier
Harris Teeter - Rocky Mount, NC - June 2010 to June 2012
Building customer relationships, Face to facecustomer service, Cashhandling, demonstrating initiative,
Managing Cash Register, helping customers find items and stocking items.
Office Administrative Assistant
NRMPS-Early College High School - Rocky Mount, NC - August 2009 to May 2011
Responsibilities included answering the multi-line telephone, distributing and sorting mail to
appropriate destinations, performclerical duties suchas faxing and copying paperwork, as wellas filing.
Greeting parents, students, and all visitors, and providing support for other members of the office.
EDUCATION
Associate's in Business Administration-Concentration in Human Resources
Central Piedmont Community College - Charlotte, NC
2015-(Currently Attending)
Associate's in Arts-Transfer
Nash Community College - Rocky Mount, NC
2011

2. SKILLS
Excellent experience as an office assistant. • Excellent communication and writing skills. • Proficient
with computer programs such as Microsoft Word, Microsoft Excel, Power Point and Internet. • Self-
motivated. •Able to teach or train others. • Having strong interposal and customer service skills. (6
years)