1. Kayla Goodyear
Newville, PA 17241 k.goodyear@ymail.com
717-446-5526
Profile
 Excellent Customer Service skills
 Excellent communication skills, both orally and written
 Ability to utilize effective questioning to get appropriate information
 Works well under pressure and able to meet deadlines
 Exceptional active listening skills
 Organized
Education
Ultimate Medical Academy, MAA, Clearwater, FL
February, 2016
Related Experience
Project Coordinator- Team Lead
Essintial Enterprise Solutions - Mechanicsburg, PA – December 2015 to Present
 Handle customer requests in a timely manner
 Manage flow of work for entire contract unit
 Provide accurate lead times and verify pricing, credit memos and return authorizations
 Handle customer escalations and investigate technician complaints
 Reviewing and scheduling daily cases
 Creating project documentation, including templates, scripting and pricing information
 Internal quality assurance for project
Call Management Agent, Retail
Essintial Enterprise Solutions-Mechanicsburg, PA- February 2013-December 2015
 Dispatching service events within the contractual obligation to the customer
 Updating and closing service events within the contractual obligation to the customer
 Ensuring technician payment was properly notated in service events for quick payment
 Answering customer escalations as requested by lead or supervisor
 Completing daily open call reports as requested by lead or supervisor
Residential Support Staff
New Visions - Newville, PA - May 2010 to February 2013
 Maintained records of patient care, condition, progress, or problems to report and discussed
observations with supervisor or case managers.
 Provided patient care by entertaining, conversing and reading out loud patients to keep them
mentally healthy and alert.
Shipping and Receiving Clerk
Ross Distribution Center - Carlisle, PA - March 2009 to May 2010

2.  Shipping and Receiving Clerk- Data Entry Shipping and Receiving- inbound outbound calls
 Communication with internal employees supporting inbound truck drivers.
 Handle loads that come to Warehouse, as well as loads leaving verifying accuracy of the load.
Skills
 ICD 10, ICD 9
 Proficient in Microsoft Office, email and internet
 Proficient in both written and oral communication skills
References available upon request