1. Shaquina A. Hayes
218 S.W. 3rd st , Deerfield Beach FL 33441
Cell: (561)853-7811
Quinarocks@yahoo.com
Career Overview
Customer service -focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel
and shoe industry. Enthusiastic customer service/tele-sales representative with in-depth knowledge of sales,
account management and training.
Core Strengths
Strong organizational skills Customer service expert Active listening skills
Telecommunication skills Energetic work attitude Adaptive team player
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks,working
overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Sitel February 2014 to June 2016
Customer Service Representative
Pompano Beach,, Florida
Resolved product issues and shared benefits of new technology. Managed quality communication, customer
support and product representation for each client. Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints. Resolved Technical issues
with customers data at home. Also worked variously with credit/defrauding on accounts.
United States Post Office July 2013 to March 2014
PSE Mail Clerk
Pompano Beach, FL
Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping
jobs. Unloaded, picked, staged and loaded mail for shipping. Reported inventory balances and cycle counts
in both the ERP and WMS systems. Rotated stock by code and receiving date. Picked up incoming mail and
delivered materials to designated locations.

2. Teleperformance USA September 2010 to October 2013
Technical Support Representative
North Lauderdale, FL
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy
and strong interpersonal skills with all customer interactions. Resolved issues with customers Phone Internet
and video, with resetting network or basic troubleshooting.
Checkers August 2009 to August 2010
Cashier
Fort lauderdale, FL
Bagged merchandise by following standard procedures. Organized register supplies.Issued receipts for
purchases. Assessed customer needs and responded to questions. Operated cash register with
proficiency.Distributed food to customers. Provided professional and courteous service at all times.
Educational Background
Fort lauderdale high school 2010
High School Diploma
Fort Lauderdale, Florida, United States
Broward College 2018
Associate of Arts: Interdisciplinary Studies.
Fort Lauderdale, FL, United States
References Available by Request