Mycquel Powell has over 10 years of experience in customer service roles across various industries including banking, natural hairstyling, and automotive claims processing. She has a track record of providing excellent customer service, deescalating irate customers, and helping to train new employees. Powell is currently working towards a Paralegal degree at Norwalk Community College and maintains certifications in CPR and as a certified nurse aide.

1. Mycquel Powell
2545 Whisper Trail Mobile: 203-395-9552
Douglasville, GA30135 E-mail: Mycquelp@gmail.com
Professional Experience:
WEAVES ETC ∙ Douglasville, GA ∙ May 2014 – July 2015
Receptionist/Natural Hairstylist
 Assisted in marketing/ advertising
 Up-sold services to clients consistently due to my product and service knowledge.
 Answered the phones, coordinated appointments to avoid long wait times for service.
IBM FEDERAL EMPLOYEE CREDIT UNION ∙ Marietta, GA ∙ October 2013 – May 2014
Member Services
 Communicated with members on a daily basis in regards to their personal bank accounts.
 Effectively answered and handled and questions and/or concerns of the members.
 Deescalated irate customers.
LEADQUAL ∙ Shelton, CT ∙ April 2012 – June 2013
Internet Response Expert
 Communicated with customers, through telecommunications, efficiently daily.
 Quickly contacted customers to ensure the hold time for other customers is kept at a minimal.
 Efficiently notated each call with precise information to eliminate any confusion with co-workers.
JUNK MY CAR ∙ Shelton, CT ∙ July 2010 - July 2011
Claim Processor
 Provided excellent customer service on inbound and outbound calls.
 Helped train new employees.
 Assisted customers with completing DMV services such as canceling vehicle registration and title
processing.
 Handled payment disputes and issues between both customers and towing companies.
GE EMPLOYEE FEDERAL CREDIT UNION ∙ Norwalk, CT ∙ June 2008 – January 2010
Member Services Representative/Teller
 Provided customers efficient and accurate transaction processing as the sole teller.
 Promoted and maintained positive relations with all contacts, customers and potential customers.
 Opened new accounts including checking and savings, CD’s, Holiday and Vacation club accounts.
WACHOVIA BANK ∙ Atlanta, GA ∙ October 2006 – September 2007
Customer Service Representative/Teller
 Interacted with customers on a daily basis and completed their banking needs with excellent customer
service.
 ATM custodian, with responsibilities consisting of ATM weekly balancing, removal of transaction
envelops, replenishing cash and minor maintenance.
 Express Box Custodian; checking the drop box daily before two o’clock to insure those transactions are
processed on time.
 Received multiple Perfect Customer Service Score Awards.
PROFESSIONAL DEVELOPMENT:
CERTIFIED NURSE ∙ AIDE TRAINING DIRECT ∙ Bridgeport, CT ∙ August 2012 – October 2012
CPR AND FIRST AID CERTIFIED ∙ AMERICAN HEART ASSOCIATION ∙ Villa Rica, GA ∙ May 2014
EDUCATION
Norwalk Community College ∙ Norwalk, CT ∙ 2009, Working towards a Paralegal degree
Skills: Typing 62 wpm, BankPro, Microsoft Office, Lotus Notes, Emerald, Teller PC, iNotes, Salesforce