1. Saironya Bean
Highly Motivated, Self Starter & Customer Service Specialist
7107 Rudisill Ct., 3B
Baltimore, MD 21244
sailbean89@gmail.com
Phone: 443-979-1043
Objective: To obtain employment where job security and stability are priority; along with the potential to
further my education and grow within the company.
WORK EXPERIENCE
Citelighter – Baltimore, MD – February 2015 to Present
Position: Lead Generator
• Reach out to the educational community across the US to promote the Citelighter platform and
benefits
• Introduce customers to Citelighter and answer questions to be the catalyst in the sales generation
process.
• Develop leads, contacts, accounts and opportunities via Salesforce.com CRM
• Respond aggressively to inbound marketing leads, while also targeting the same organizations
with proactive sales outreach
• Work with the inside sales manager to develop sales scripts and guides that enhance the LG
team’s productivity
• Adhere to sales processes, offer & relationship mgmt. guidelines
• Coordinate with Account Executives on account hand-offs and transitions as needed
• Team work is a priority and Lead Generators must be willing to work with and assist co-workers
as needed, in addition to working overtime hours as required.
• Actively and accurately manage company Salesforce.com CRM tool, to include, but not limited to
all customer information, contacts, sales opportunities, and pipelines;
• Respond to customers’ requests and concerns with appropriate timeliness and attention, to maintain
professional credibility and trust with the customer.
Athena Consulting - Gaithersburg, MD - December 2014 to February 2015
Position: Customer Service Representative via Assignment with Maximus
• Assisting consumers in the state of MD with enrolling in health coverage under the Affordable
Care Act

2. • Educating consumers on the benefits of registering for coverage through the Maryland Health
Benefit Exchange, tax penalties that will be enforced at the end of the tax season
• Documenting consumers contact information, data entry
• Providing information and assistance via Inbound/Outbound calls
• Communication with external stakeholders to meet contract stipulations
• Resolving disputes between internal and external stakeholders to ensure organizational integrity
• Corresponding with the state of MD and health care agencies to provide the most accurate and
situation specific information to the consumers
• Providing breakdowns of available health care plan options
• Providing eligibility determinations of possible tax credits, financial assistance, and Medicaid
options
• Assisting consumers with completing applications online via telephone support, and providing
office location information to get face-to-face assistance
Towne Park - Hanover, MD - October 2014 to February 2015
Position: Transporter
• Transporting clients to points of interest throughout the Baltimore Metropolitan area
• Complete "DVIR" inspection of car fleet
• Communicate with peers to coordinate special projects
• Managing funds appropriately between private vendors and transportation staff
Park N' Fly - Linthicum Heights, MD - January 2014 to January 2015
Position: Customer Service Representative
• Provide outstanding customer service to customers
• Sales Consultation for new customers as well as current consumers
• Transporting clients to points of interest throughout the Baltimore Metropolitan when applicable
• Communicate with peers to coordinate special projects
• Managing funds appropriately between private vendors and transportation staff

3. One Touch Direct - Tampa, FL - March 2013 to October 2013
Position: Customer Service Representative
• Assisted new customers with the setup of business and residential services under Verizon
• Scheduled service appointments for existing Verizon customers
• Assisted the Sales Department supervisors with training duties for new hires such as call center
etiquette
• Triage Inbound/Outbound calls concerning services and customer concerns and issues
• Provide outstanding customer service to customers
• Sales Consultation for new customers as well as current consumers
• Communicate with peers to coordinate special projects
• Communication with external stakeholders to meet contract stipulations
• Managing funds appropriately between private vendors
• Resolving disputes between internal and external stakeholders to ensure organizational integrity
The Chimes Inc - Baltimore, MD - September 2011 to October 2012
Position: CNA Shift Manager
• Supervised and train current staff and new hires
• Assisted with Activities of Daily Living (ADL) such as transportation to day programs, doctor
appointments, meal preparation
• Documented daily medical updates
• Assisted with extracurricular activities and outings
• Administered medication, refills, and behavioral paperwork
Office Depot - Pikesville, MD - August 2010 to August 2011
Position: Cashier/Inventory Specialist
• Managed inventory received in the store and stocked designated sections of the store
• Communicate with peers to coordinate special projects
• Assisting customers with purchases

4. • Providing information on sales and services offered
EDUCATION
Certificate in Massage Therapy
Baltimore School of Massage - Linthicum Heights, MD
February 2010 to September 2010
Maryland High School Diploma
Woodlawn High School- Woodlawn, MD
Graduation: June 2007
SKILLS
Strong Leadership abilities
Type 25+ wpm
Healthcare Service Delivery & Management
Finance Management
4 Years experience in healthcare related fields
3 Years experience in customer service delivery
Proficient in computer software and technology
CERTIFINATIONS
CNA- Certified Nursing Assistant
August 2009 to August 2015
DOT- Department of Transportation
January 2014 to January 2016

5. REFERENCES
1. Louise Gillespie- December 2014- Present
Athena Consulting, Human Resources (Recruiter)
Phone: 301-637-2026 (Business Number)
2. John Cook- January 2014- January 2015
Park N Fly, General Manager
Phone: 410-850-5300 (Business Number)
3. Jessica Warzybok- March 2013 – October 2013
One Touch Direct, Supervisor
Phone: 941-718-9870 (Personal Number)
866-948-4005 (Business Number)
4. Steven Kelly- September 2011 – October 2012
Chimes Inc. Division Manager (Residential Department)
Phone: 410-499-4981 (Personal Number)

6. REFERENCES
1. Louise Gillespie- December 2014- Present
Athena Consulting, Human Resources (Recruiter)
Phone: 301-637-2026 (Business Number)
2. John Cook- January 2014- January 2015
Park N Fly, General Manager
Phone: 410-850-5300 (Business Number)
3. Jessica Warzybok- March 2013 – October 2013
One Touch Direct, Supervisor
Phone: 941-718-9870 (Personal Number)
866-948-4005 (Business Number)
4. Steven Kelly- September 2011 – October 2012
Chimes Inc. Division Manager (Residential Department)
Phone: 410-499-4981 (Personal Number)