1. Lillian J. Coston
10807 Mountain Springs Dr
Charlotte, NC 28278
Email: lillian.coston13@gmail.com
Phone: 704-421-8266
I am currently pursuing a career in the Customer Service industry, as I find it incredibly easy
to connect with customers. I believe that my skill set, comprised of an extrovert personality
and dedication to perfection, will allow me to excel in the business of customer relations.
Professional Experience
Charlotte Marketing Consultants
Charlotte, NC Quill Office Supplies Campaign
May 10th - Present
 B2B Marketing and sales
 Facilitated sales by articulating Quill’s value proposition to potential clients
Vape Shop
Gastonia, NC Sales Associate
September 2015 - May 2016
 Assisted guests with purchases while providing quality advice and direction to help them have the
best experience possible.
 Exhibited quality customer service geared to helping my customers quit smoking and understand
the product which they purchased.
Harris Teeter
Raleigh / Charlotte, NC Cashier Overnight
October 2014- April 2015
 Provided quality customer service while checking out guests in a timely matter.
Shutterfly
Fortmill, SC Packing and Shipping Expert
[Seasonal ] November –December 2013
 Ensured all expectations were met before packaging and sending out merchandise.
Hampton Inn and Suites
Pineville, NC Breakfast
Host August 2012 - April
2013
 Ensure customer satisfaction regarding their stay.
 Set up complimentary breakfast station daily.

2. RadioShack through Target Mobile
Greater Charlotte Area,NC Sales
Associate November 2011 - March 2013
 Oversee and maintain sales of mobile electronics as well as wireless services.
 Maintain high level of impeccable customer service by ensuring the clients wireless needs
are perfectly matched with our services.
Toys-R-Us
Nashville, TN Customer Service & SalesAssociate
[Seasonal ] November –December 2010
 Assisted in locating toys and merchandise for families.
 Helped maintain accurate shelf stock and presentable sales floor.
Applebee’s
Nashville, TN Server
July 2010 – January 2011
 Developed repeat business by establishing rapport with patrons.
 Ensured all expectations were met by consistently checking on guests to correct all, if any, issues.
Education
Central Piedmont Community College
Charlotte, NC May 2010
Associate of Arts,GPA 3.2
Skills and Interests
 Quick Learner: I have the ability to learn quickly in a team environment, or individually.
 Dedication: Very easy to train and incredibly hard working, I will give my all to exceed
expectations.
 Customer Service Background: I can quickly establish customer relations due to my
professional past.