1. Malika Bonner
Customer Service Representative - Apogee Retail
Duluth, MN 55803
malikabonner@yahoo.com - 7153922765
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Driver/Operator
Custom Cab - Duluth, MN
Picking up and delivering customers
-Taking the fastest and safest route
-Helping to load and unload handicapped clients
-Calculating the right fare and returning the correct change
-Keeping your vehicle clean and in good working order
Customer Service Representative
Towers Watson - Minneapolis, MN - September 2015 to December 2015
Responsibilities
- Inbound/Outbound calls providing pension information and offers
- Maintain call center database by entering information
- Assist customers with any technical issues experienced with website and escalate any issues to management
appropriately.
Monitoring Specialist
Vivint Inc - South Saint Paul, MN - December 2014 to August 2015
- Responding to actual and false alarms
- Documentation of all relevant data to ensure customer's saftey and security
- Dispatching the appropriate authorities based off of each individual case and need
Customer Service Representative
Apogee Retail - Little Canada, MN - March 2014 to January 2015
- Handling inbound and outbound customer calls accordingly
- Scheduling, canceling and checking on the statuses of pickups for customers
- Data entry of customer information
Inventory Control Specialist
SMX/OHL/DSW - Columbus, OH - August 2013 to October 2013
- Receiving merchandise off trailers
- Problem solving data entry errors
- Documenting information via Excel
- Knowledge and experience with WMOS
Front Desk Clerk
Nichols Inn - Red Wing, MN - March 2011 to February 2012

2. - Booked rooms for guest in advance our as a walk-in
- Supervised housekeeping employees as well a taking on such duties as needed
- Executed overnight laundry duties, restocking and auditing
Retail Associate
Wet Seal - Roseville, MN - November 2010 to February 2011
- Assisted customers in making purchases
- Arranged product displays
- Suggested on-going sales and promotions
- Operated cash register in finalizing sales
Service Desk Associate
Target Greatland - Brooklyn Park, MN - November 2008 to February 2010
- Cashiered and properly bagged merchandise
- Maintained and restocked the sales floor
- Returned and exchanged unwanted items
- Handled defective items and processed accordingly
Shift Supervisor
Krispy Kreme - Saint Paul, MN - October 2004 to February 2008
- Efficiently oversaw and delegated task to team members to ensure a great customer experience
- Handled unsatisfied customers and complaints
- Assisted team with daily duties and upkeep of store
Summer Youth Intern
SPNN - Saint Paul, MN - June 2007 to August 2007
- Interviewing and pre-production writing
- Camera operation and digital editing
- Production of Public Service Announcements
- Production and presentation of documentaries
EDUCATION
Diploma
High School for Recording Arts
ADDITIONAL INFORMATION
Skills:
- Outstanding customer service skills
- Computer and cashiering experience
- Excellent in maintaining a clean workspace and environment
- CPR and Emergency First Aid Certified
- STNA Trained (Uncertified)