1. Adam McKnight
10650 Camden Drive Apt. 1B
Camby, IN 46113
Cell (317) 989-0116
adammc2404@yahoo.com
Summary
Excellent customer service skills, highly attentive to details, ability to multi-task and adept at
handling money. I am able to work in fast paced environments. Excellent technology skills.
Organized work environment and good problem solving skills. Great organization skills.
Management skills such as improving guest service standards and making sure employees are
performing correctly.
Education & Honors
Ivy Tech Community College, Indianapolis, IN
Associate of Applied Science Degree in Hospitality Management
Graduation Date: May 2015
Phi Theta Kappa International Honor Society, GPA 3.5
Work Experience
Wyndham Indianapolis West, Indianapolis, Indiana June 2015-present
Guest Service Manager
 Train Guest Service Agents to work at the front desk
 Prepare schedule using a budget for the department
 Order supplies necessary for the front desk
 Reward and discipline employees as necessary
 Ensure each day is set up for check in and that check out is going smoothly
 Resolve any guest service issues quickly and efficiently.
 Ensure guests stays are memorable and to the best quality standards.
Wyndham Indianapolis West, Indianapolis, Indiana November 2013 – June2015
Front desk agent
 Check in and out guest quickly
 Make reservations for any new guests as well as guests that call in.
 Answer phone calls and help guests to the best of my abilities.
 Resolve any complaints from guests quickly and efficiently.
 Driving shuttle to airport to pick up guests and airline crew.
 Help guest in finding directions to anywhere they might need.
 Go above and beyond to make the guests happy everytime.
Wal-Mart, Avon, Indiana June 2013-November 2013
Cashier
 Ability to bag and wrap customer’s purchases.
 Ability to answer customers questions in a friendly and quick way.
 Identify price of goods for customer using cash register.
 Assist customers in taking their items to their car.

2. Just4kids BoosterClub, Indianapolis, Indiana 2011 - present
Concession server
 Manage cash drawer at various venues
 Serve customers coming to games and concerts
 Prepare stand and food to make the concession stand run smoothly.