Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry. Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls, in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team environment. Delivered superior customer service that exceeded company standards. Trained staff at all levels.

1. TRINNELLE A. BENNETT
1100 Reynolds Manor Drive
Winston Salem, NC 27107
336.306.9992 trinnelle25@aol.com
CAREER SUMMARY
Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry.
Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls,
in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team
environment. Delivered superior customer service that exceeded company standards. Trained staff at all
levels.
TECHNICAL SKILLS
MS Word, Excel, PowerPoint, Outlook, PeopleSoft, AS/400, Right Fax, Maccess, Amisys,
Prime Therapeutic, My Prime, Medical Terminology, ICD-9-CM, and CPT Medical Coding
PROFESSIONAL WORK EXPERIENCE
MANPOWER, Winston Salem, NC 2015– 2016
Temporary Assignment at Blue Cross Blue Shield of NC
Customer Service Professional
Provided customer support for providers and members of Blue Cross Blue Shield of NC insurance for Medicare
Advantage plan for Medicare Part A, B, and D plans.
• Verified member benefits and eligibility
• Verified HIPAA or POA for every phone call
• Processed a variety of requests inquiries and transactions via phone
• Processed a variety of internal and external member/provider request and transitions related to member
plan
• Assist member and provider with return phone calls to them to provider research information and feed back
• Assist member and provider with benefit, billing inquiry, annual enrollment, medication and procedure
authorization, grievances, and appeal
Temporary Assignment at Blue Cross Blue Shield of NC 2014 – 2015
Triage Intake Specialist
Provided customer support for providers and members of Blue Cross Blue Shield of NC insurance for Medicare
part D and C.
• Assisted provider and members requesting authorization for medical service according to their insurance
plan
• Processed a variety of requests, inquiries and transactions via phone
• Processed a variety of internal and external member/provider request and transitions related to services
requiring prior plan approval , admission and pre-certification and discharge needs
• Worked with clinical staff to review requests to ensure accuracy
• Verified member benefits and eligibility
• Verified HIPAA or POA for every phone call

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• Gathered and analyze data to provide feedback to leadership team on specific providers requiring
education on prior approval or pre-certification process
TRINNELLE A. BENNETT
APAC CUSTOMER SERVICES, INC, Greensboro, NC 2014 – 2014
Customer Services Representative
Provided customer support to Verizon Wireless customers, upgrading service, billing questions service issues,
lost and stolen device.
• Assisted with inbound and outbound calls with consumers
• Provided prompt resolution to customer inquiries by providing accurate information
• Assisted the customer with activate their device
TIME WARNER CABLE, Greensboro, NC 2001 – 2012
Department Coordinator / Regional Order Entry Representative
Provided customer support to 240+ sales force for customer orders, billing questions and service issues.
Processed payroll and commissions for sales team and management.
• Assisted with training mangers, supervisors, new department coordinator / regional order entry
representative and new direct sales representatives.
• Assisted with check in sales representative and dealing with customers issues with orders.
• Provided accurate counting and balancing of cashier drawers for cash, checks and money orders received
from customers.
• Processed credit and debit card payments and checks; verifying information and ensuring payment was
keyed and posted to the correct account.
• Generated possible sales leads by preparing and submitting reports for sales representatives that identified
addresses with no cable service.
• Verified customer account data by reviewing, correcting, and deleting data.
• Recognized with Administrative Assistant Award in 2008 for outstanding performance.
• Worked as a temporary employee in excess of a year prior to receiving full time employee status.
• Worked with multiple departments.
• Able to prioritize and efficiently manage multiple assignments.
OLSTEN STAFFING, Greensboro, NC 1999 - 2000
Temporary Assignment at Time Warner Cable (Hired fulltime in 2001)
Processed accounts receivable and researched payments; handled exchange of customer converter boxes.
MARKET AMERICA, Greensboro, NC 2000 – 2001
Data Entry Coordinator
Performed data entry and processed incoming orders.
• Reviewed distributors’ order applications; proofreading and confirming accuracy.
EDUCATION
Medical Office Assistant Certificate,
NC Career Readiness Certificate (Bronze),

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Forsyth Technical Community College, Winston Salem NC
Accounting Diploma, King’s College, Charlotte NC