Angelique Ellerman is a customer service professional with over 15 years of experience in roles such as customer service representative, waitress, and personal care attendant. She has strong skills in Microsoft Office, POS systems, and customer service. Currently she works as an AT&T customer service representative, providing world-class service and meeting sales quotas. She is detail-oriented, adapts well to changes, and is looking for advancement opportunities.

1. Angelique Ellerman
12800 N.W. 97TH
Place, Ocala, FL 34482
Happysouthgirl@yahoo.com
Cell: 218-851-6228
Professional Summary
Company and Customer-focused resolution specialist with proven ability to troubleshoot complex issues
to ensure timely and satisfactory solutions. Positive can do attitude that is flexible and goal orientated.
Looking for advancement opportunities. Highly motivated team player with proven track record for sales
and strong customer service skills. Detail orientated fast learner who adapts well to changes.
Skills
 Microsoft Word
 Microsoft Excel
 Microsoft Outlook
 P.O.S System
 Microsoft Publisher
 Microsoft Windows ver. XP-8
 Photoshop
 RF Tools
EXPERIENCE
AT&T Customer Service Representative 04/2015-Present
Ocala, FL
 Provide world-class service by delivering an effortless customer experience Interact proficiently
with a variety of online systems to problem solve, identify sales and retention opportunities, and
present an all-inclusive solution that meets the customer’s needs
 Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call
center environment
Y Club Waitress/Bartender 01/2014 - 02/2015
Garrison, MN
 Waitressing
 Bartending
 Promotion of specials and local events
 Provided support to kitchen staff & cleaning
Pine Inn & Grill Waitress 01/2010 to 01/2015
Aitkin, MN
 Waitressing
 Cocktailing
 Food Prep
 Cleaning
Lutheran Social Services – Personal Care Attendant 12/2005 - 06/2006
Brainerd, MN
 Helping the elderly and handicapped with their day to day living.
 Driving clients to various outings, doctor appointments or social activities.
 Cooking, cleaning and handling their personal finances.
 Compliance to state & HIPPA regulations regarding safe handling practices & medications

2. Angelique Ellerman
Safco - Customer Service Representative 10/2003 - 09/2005
New Hope, MN
 Entered customer orders via fax or online ordering tools while providing customer solutions
based on their needs
 Maintained up-to-date records at all times.
 Developed effective relationships with all call center departments through clear communication.
Grainger - Customer Service Representative 09/2001 - 10/2003
Plymouth, MN
 Handled customer orders and complaints via phone.
 Demonstrated mastery of customer service call script within specified time frames.
 Also required to work various shifts in the warehouse locations.
 Found correct product for customer needs based on descriptions,measurements & discovery questions to
find correct products.
Graybar Electric - Material Handler 09/1999 - 09/2001
Rogers, MN
 Shipping
 Receiving
 Picking
 Packing
 Operating forklifts, pallet jacks and stockpickers.
 Safety Compliance in all warehouse functions
 MSDS Compliance Training
 ISO 9001 Compliance Training
References
Shanna Purdy (Pine Inn & Grill) 218-821-9344
Trish Lueck (1099) 218-839-0260
Lisa Escobar (AT&T) 352-233-8998
EDUCATION
Aitkin High School - 1998 - Aitkin, MN