1. Michael P. O’Connor115 Mercer St.  Phillipsburg, NJ 08865
908-630-7942  mipaoco@gmail.com
Operations Manager
A distinguished Operation’s Manager with 15+ years of diverse experience across technical, analytical,
administrative, and leadership capacities. Highly analytical, results-oriented individual with proven ability to
implement standards, procedures, and processes that improve business functionality. Documented history of
success at achieving company objectives within strict time requireme nts and complex environments. Strong
management skills, known for forming cohesive teams and leading individuals to maximum levels of productivity.
CORE COMPETENCIES
Process Improvement  Project Management  Solutions Advice  Cost Reduction Management
 Quality & Performance Measurement  Trend Analysis  Business Development
 Team Building  Leadership  Retail  Process Redesign  Cross-Functional Team Leadership
EXPERIENCES AND ACHIEVEMENTS
Wal-Mart, Clinton, NJ 2001 – Present
Business Operations Manager
Progressive Business Operations Manager with a particular strength in driving performance, reducing inefficiencies
and cutting costs. Responsible for meeting all relevant statutory and mandatory requirements associated with
operations and for working within the framework of the company's core values, as well as promoting its ethos and
mission statement.
 Identifying, developing and implementing best practices that increase performance.
 Sales and business development skills.
 Knowledge and experience of procurement processes, procedures, and policy settings.
 Maintained high retention rate for new employees each year.
 Improved employee efficiency by designing and implementing programs to assist in the automation of
tasks.
 Trend Analysis based on historic and current sales trends.
 Inventory Sales and Purchase Reporting
 Monitor inventory loss and formulate new processes and procedures to limit losses.
 Led the design and implementation of employee training
 Stakeholder, people, and relationship management.
Exxon Service Station, Easton, PA 1999 – 2001
Retail | Operations Manager
Responsible for ensuring that all Business Operational tasks are done correctly, costed effectively and delivered on
time.
 Manage departmental sales for current and discounted products.
 Hired and trained entry-level sales and receiving representatives.
 Create staffing schedules for multiple departments.
 Process cash drawers and bank deposits.
 Monitor inventory loss and formulate new processes and procedures to limit losses.
 Prepare inventory and build displays based on upcoming national weekly flyers.
 Provide quality customer service to all customer needs and requests.
 Ensure all shelved stock is maintained and full for customers.

2. MICHAEL O’CONNOR Resume, Page 2
 Processed inventory shipments.
 Outlined and processed seasonal displays based on a predetermined floor plans.
 Perform cashier responsibilities including taking payment, providing accurate change and ensuring an
accurate cash drawer balance at shift end.
EDUCATION
Associates in Human Services, University of Phoenix, 2013
Pursuing: BA in Emergency and Disaster Management, American Public University, (2014 - Present)