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Resume tariq usman

Project Retail/Business Development

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Resume tariq usman

  1. 1. Mr. Tariq Usman An enthusiastic manager with drive, determination and a proven ability to ensure that the operation is smooth. Havinga track record of maximizingcustomer satisfaction and profitability whilstmaintaining high standards of serviceand also present a positiveand fashionableimageof the business.Extensive knowledge of the industry,its workingpractices. Tel: +971526473986 Dubai United Arab Emirates UAE Driving License My career wardrobe is full of the numerous hats I have had the privilege of wearing throughout the years. I am a very good listener and leader, I have been into Customer service, Food Service In charge, Call centre supervisor, Cabin Crew, FMCG Sales, Support business analyst, Partnership Management, Business Development, Consumer Trade Event Management, Project Management,E commerce. My experiences have predominantly been gained within disruptive environments, such as start-ups, takeovers, and conversions. From joining KFC as customer support member I have always been into challenges which I accepted and deliver with positive results, moving up toward the career ladder I enjoyed what I do whether it is to walk on the Ramp, Appearing in a photo shoot, working at the fast food counter sales, Opening new store, Handling calls @ a BPO, flying as a cabin crew, managing a warehouse/cold storage, Acquiring new clients, Cross promotion, food distributiontoEvents. Lately, involved with Retail Projects from vendors, fit out interiors, sub-contractors, Media Agencies, Brands Suppliers As an individual, I am a multilingual Pakistani born BSc and am passionate about emerging business trends, technologies, sustainability social innovation, and an aviduserof social media. But more importantly, all of the above has taught me that my value additiontoanyorganisationis  I not onlyunderstandwhatpeoplesay,Iunderstand whattheymean  I have the abilitytomanage multicultural teamsand multidisciplinaryprojects  I breakdownwallstobuildbridgesandrelationships  My teamof partners grows largerthrougheach projectI workon  I believethatcollaborationismore importantthan competition.  I stronglybelieve in More ofWe than More of Me workingwithwhatyouhave at hand to getthe job done  I wouldneveraskanyone todo anything thatI was not preparedtodo myself. Professional Training  PIC Trained – Dubai Metro  F&B BOH & FOH Training.  Cabin Crew Training  First Aid Training  Food Hygiene  Motivational Workshops  Showbiz: fashion Shows, Print shoots, Drama. AWARDS  KFC CHAMPS Certified  YUM Best Customer Services  Café Indulge Star Award  Recognized for the best in-house service award.  Launch Mc Delivery Pakistan Karachi city.  First Supervisor to lead the team.
  2. 2. Big Brands Factory Outlet March 2014 – Present, Dubai, United Arab Emirates  Liaises with the Consultants projectmanager on the drawings and costof the projects  Follows up and tracks all legal issues relatingto the project  Ensures that the contractor is held accountablefor the agreed projecttimelines.  Deal with all elements C suppliers outsideof the scope of the contractor.  Submitting supplier comparison reports for management approval.  Monitors contractors to ensure guidelines and standards arebeingmet.  Plans sitemobilization together with the consultantprojectmanager. 2. Project finance and administration  Ensures that each project has a project budget signed off by Management.  Maintains and manages a project expense tracker.  Ensures that payments to the ProjectConsultants arebeing followed with accounts.  Ensures all projectvariations aresigned off by the responsiblemanager.  Raises the PO for payment to the Project Consultantand presents to management for signature.  Ensures that all projectrelated documentation is updated and filed accurately. Manager - RetailProjects  Big Brands Factory Outlets @ Barari Outlet Mall Al Ain, The Mall Dubai, Jumeirah Living Refined,J3 Mall, Bay Avenue Mall, RTA Metro , Al Fahedi, Burjuman, Al Rigga & Al Ghubaiba. KEY DUTIES & RESPONSIBILITIES: New Business  Develop and introduce new business locationsand concepts.  Conducts market research and viability studies for new Retail locations.  Identifies and visits newsites for BBFO. 1 Contractor and Consultant Liaison  Liaises with the Projects consultant,contractor and design team.  Carries outrisk assessments on all projects  Liaises with Consultantand design teams on project designs 3 Retail Operations  Responsiblefor all storerelated maintenance  Liaises with all third party vendors ie,cleaning,firemaintenance,  AC maintenance etc.  Liaises with ITon all ITrelated issues.  Liaises with facility managers on all maintenanceissues relatingto BBFO. 4 Safety and security  Ensures that new projectsites are secured.  Implements the safety guidelines for all contractors.  All BBFO to have a safety policy.  Ensures that FireDrillsareheld randomly in all outlets. 70% 30% Retail Projects Business Development Retail
  3. 3. Manager - Business Development-Partnerships March 2014 – October 2015, Dubai, United Arab Emirates  Business Development E-Commerce -,,,,,,,,  Partnerships - Capital Club , Flight Attendant Club of Emirates, Be Buzz Loyalty Program, Timeout City Card, Traveller UAE, Kabayan Weekly, The Entertainer, Korooti,   Just Air Crew, click on, Filipino times, Beam Wallet.  Business Development Perfumes distribution - supplying to Brands for less, Al Safeer Group, Landmark, Red Tag, Air Val,Caiso ME, Rivoli, Parfum Monde,  Launch One Direction Perfume at Lifestyle stores across UAE, Virgin Megastore and Debenhams.  KIM KARDISHAN Perfume launch at ParfumMonde, Virgin and lifestyle stores. Concept Brands Trading (Concept Big Brands Carnival) Manager – Business Development – Fashion & Lifestyle Events Nov 2012 –Feb 2014 Dubai, United Arab Emirate  Identify, negotiate and managesignificant strategicpartnerships.  Aigner Sun glass/Shades summer collection launch 2013 @ Atlantis B2B.  Partnered With Flying Elephant  Hamariya Free Zone RAK Night Market  GEMS School system annual fair  Exclusive partnership with official Smurf event at Reef Mall  UAE Annual Day Celebration partnered with SAIF ZONE Sharjah  7 concept big brands carnivals  Liaise and manage relationship with vendors, including printing companies, and design houses.  I was responsible for communicating effectively with colleagues about all events, ensuring that the program relates to other activity wherever possible.  Work closely with Finance to ensure the payment recovery.  Manage appropriate hiring for all Part Time staff and maintain record of all expenses.  Design various Sales proposals for all client briefings.  Set-up Social Media presence communications via Internal and external Events Adminstratio n 50% Supplier Partnerships 30% Marketing 10% Staff Hiring 5% Category selection 5%
  4. 4. Bademiya Restaurant Business Manager – Restaurant& Catering November 2010 – November 2012, Dubai, United Arab Emirates Air Miles Middle East Key AccountManager – Travel/Retail/Financial Sector Oct 2007 – Nov 2010 Dubai, United Arab Emirates Managing the restaurant & improving all controllable costs thereby maximising financial performance. Also responsible for effectively developing, managing and leading the restaurant teamto provide excellent service.  Keeping control of food and labor costs.  Ensuring Health & Safety and also hygiene procedures & standards are maintained.  Having an in-depth knowledge of all menus.  9 Supermarket food supply contracts.  Exclusive food supply contract VISA Middle east, Gulf Cements, Rak Bank.  Once a week food supply to Loyalty Bridges Dubai and Uni Mix Al qouz  Responsible for recruiting, training & developing restaurant staff.  Dealing with and resolving customer complaints.  Liaising with the Government Dept.  Organizing the daily and weekly rotas for the Restaurant’s staff. Working in a fast-paced team oriented and entrepreneurial environment. Managing a client portfolio and commercial account management responsibility for key accounts.  70% research and development gaining a strong knowledge and understanding of a clients’ brand and products.  Involved in the day to day management of clients.  Participation in team building and sales training events.  Client relation management and ensure the resolution of issues in a timely manner.  Oversee existing campaigns to grow key accounts.  Increased more cross promotions with clients every month.  Delivering ongoing market analysis and assessment of competitors.  Loyalty program training for various clients.  Retain accounts with continuous campaign engagement with various sector.  Excellent account management skills. Account Management 50% New Client Aqusition 30% Client Staff Training 10% Cross Promotion 10% Food Service Management 15% Supplier selection 15% Resturant Operations 20% Staff Hiring 20% Supply chain contracts 30%
  5. 5.  Purchasing stock, supplies and negotiating best prices with trade suppliers Monitoring sales.  Supplying to private functions and Dhow Cruises.  Strong presentation and negotiation skills.  Handful knowledge of Customer Marketing Databases and how to use them.  Complete track record in new business development within the SME sector. Arabian American Technologies Warehouse/Cold storeIn charge October 2006 – October 2007, Dubai, United Arab Emirates Royal Air Lines Cabin Crew January 2006 –March 2006, Karachi, Pakistan A FMCG imports and distribution of food and allied non-food products throughout the U.A.E to the catering and retail traders (Hospitality Industries, Wholesalers and Retail Export Market)  Managing all processes and functions within a busy warehouse.  Warehouse Operations ( Cold Storage)  Initiated 1500 products registration with Dubai Municipality.  Mediate with Dubai Municipality food section inspector for clearance certificate.  Excellent relationship with the authorities to get work done.  Experience of dealing with short shelf life food product  Maintaining high standards of materials handling.  Ensuring stock levels aremanaged and controlled effectively.  Making sure that all freight receipts and deliveries are carried out in time.  Work closely with Sales Director for special assignments.  Leading, motivating, training and developing staff.  Updating & maintaining computerized & paper based administrative records.  Complete Flight Operations as a Cabin Crew  Passenger handling, resolving issues onboard.  Food & beverage service on board.  Monitor pre- and post-flight catering activities.  Protocol duties for VIP'S Warehouse Operations 50% Special Assignments 5% Dubai Municipality Inspections 20% Products Registration with DM 20% Staff Training 5% Inflight Service Operation 70% VIP Protocol Duties 30%
  6. 6.  Working with team leaders to review procedures & maximize customer satisfaction. ALT Source communications Food Delivery Campaign Supervisor for McDonald Pakistan June 9 2005 – November 2005, Karachi, Pakistan Cupola Group Branch Network Manager for Café Indulge June 1 2004 – March 2005, Karachi, Pakistan  First Supervisor to lead the team.  Inbound Customer Care Operations for Mc Donald delivery.  Daily reports of the agents, weekly scheduling the agents.  Weekly sales targetsand promoting new deals and value meals.  Market new promotions through CSR.  Keeping a firm track on the suggestive selling of each agent, daily shift updates from 7 Mc Donald’s Outlet in the city.  Part of the launch team of Mc Delivery Pakistan Karachi city.  Chaired project Call Center Operations responsibility.  Took leading role in process campaign development and improvement.  Managed Multiple Outlet Operations with a seating capacity of 200+.  Guest relations reaching to their needs regarding the service, food menu.  Reporting to the RGMand the CFO for daily branch sales status.  Liaise with Accounts for monthly food cost reports.  Lead In house Team Training and weekly performance report.  Managing the Pay Roll, shift register, attendance registers.  Authorized for Petty Cash Balancing, Bills of telephone, electricity, Miscellaneous expenses.  Outlet Marketing & Merchandising.  Conduct Managers weekly meetings for overall progress reports.  Launched 3 new cafes with complete responsibility  Provide support and coaching to team Customer Service 40% Agents service level Management 30% Mediate with Mc Donald Management 10% Upsale New Meals & Deals 20% New Store Opening Management 40% Team Coaching 30% Branch Operations 30%
  7. 7. Cupola Pakistan Customer Service / Cashier, KFC Pakistan December 21 2002 – May 29 2003 Karachi, Pakistan  POS Cash Operations along with customer services.  In general taking care of customer complains.  Responsible for cash counter backup supplies.  Reports to duty manager. Counter Service 50% Shift Runner 50%  People Management - issues related to b2c & b2b .  Customer service/ Operations,standards,procedures.  Retail ProjectManagement  MS Office– Excel and Power point  Excellent Analytical Skills  Reporting  Administrativeskills –Memos, letters, e-mail correspondenceetc  Budgeting  Business Planning  Vendor Management  Negotiation English
 NativeVerbal/written proficiency Urdu
 Nativeproficiency Hindi
 Verbal proficiency Sindh University Bachelor of Science {B.S.C} APTECH e-ACCP certificate Computer Hardware certificate

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