1. ARJ KUMAR
+61 04 3224 2728
Point Cook, Victoria - 3030
arjkuma@gmail.com
Linkedin
RESUME
PERSONAL PROFILE
A highly organized, proactive and consumer focused business manager that thrives on developing
businesses, identifying and resolving problems, seeing tasks through to completion and meeting targets.
Eager to learn, share acquired knowledge and enjoys overcoming challenges.
Experienced in a variety of sales and consumer related roles with Big-Box retailers including National
Australia Bank, Hills Holdings Limited, Woolworths and OfficeWorks.
Key strengths include –
• Specialist in Loss prevention.
• A ‘do what it takes’, resilient attitude.
• Achieving results within tight deadlines.
• The ability to prioritize and be organized.
• Preparing, presenting and achieving team based goals.
• Leading a team with both directive and hands on methodologies.
• Willingness to go the extra mile in order to ensure high levels of consumer satisfaction.
WORK HISTORY
Assistant Store Manager (Store and Online Store) Oct 2013 – Dec 2014
National Australia Bank Staff Club – Docklands & Melbourne Locations
Responsibilities
 Manage stock control: Conducting periodic stock counts, Invoicing, goods receiving, transferring to
and from 2 active business units, document recording and data entry into system.
 Process online sales orders daily and reconcile.
 Organize all activities & assign jobs accordingly for staff on a daily basis.
 Overseeing picking and packing for online orders and managing postage to customers.
 Deal with online and in store customer complaints and queries.
 Liaising directly with suppliers to replenish stock and order new range based on current market trend
and season.
 Process daily in store reconciliation after trade and carry out bank deposits.
 Ensure that workplace’s health and safety requirements are met and take responsibility for the
security of the site and stock.
 Follow up commercial sales software against daily sales activities.
 Investigate and rectify stock discrepancies and negative stock.
 Create a positive and friendly environment in-store and promote club events, promos and sales both
in store and online.
 Supervise all in-store operations.
 Develop staff of store and warehouse by internal/on-job training.
 Follow up & control daily absence of staff.
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2.  Maintain housekeeping of work site.
 Promote constant motivation among staff to strive for efficiency and effectiveness.
Achievements
 Drove a start-up business location to successful trading retaining all existing members and increasing
membership count.
 Brought about a sense of belonging to all existing and new members of the club by personally
engaging them.
 Attracted a new and constantly growing member base at our new store location by creating a vibrant
ambiance in store leading to non-members wanting to sign up , hence increasing revenue.
 Positive feedback from various members for exceptional management and customer service.
 Implemented internal control procedures for high value merchandise (e.g. Gift vouchers and Movie
Tickets) to reduce risk of loss. Got losses down to 0% in this category in 1 year.
 Planned and implemented new Standard Operating Procedures to increase efficiency and decrease
downtime in all store operations and documented them for using whilst mentoring new team
members.
State Manager - VIC June 2011 – March 2013
Hills Holdings - Home and Hardware Centre, Keysborough, Melbourne, VIC
Responsibilities
 Organize all activities & assign jobs accordingly for staff on a daily basis.
 Setup layout & space management.
 Manage stock control: storage, retrieval and timely delivery of goods; shipment loading &
transferring; document recording and data entry into system.
 Constantly plan out all warehouse operations, resources and activities in relation to company
objectives and set targets.
 Make plans to develop staff of store and warehouse by internal/on-job training.
 Follow up & control daily absence and over time.
 Ensure that workplace’s health and safety requirements are met and take responsibility for the
security of the building and stock.
 Maintain housekeeping of warehouse and surrounding area.
 Issue inventory report, IN/OUT status report, dead stock report, aged goods report, consumption
report.
 Follow up commercial sales software against actual activities.
 Implement cost reduction principles in all aspects of warehouse transactions and activities.
 Writing and balancing daily bank deposits.
 Creation of daily work logs and transmission of same to corporate.
 Audit of daily labour and billing reports.
 Promote constant motivation among staff to strive for an efficient and effective warehouse
administration.
 Scheduling of personnel from labour supply agencies such as Adecco and Challenge Recruitment
based on client-supplied schedules.
 Plan and execute staff development via internal, external programs as well as on job training.
Achievements
 Increased annual turnover from 1.8 million to 2.9 million in 3 years.
 Implemented cost cutting in various aspects of the business saving over $12,000 annually.
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3.  Aggressively led sales team through tough and challenging economy to remain in positive EBIT
territory at all times.
 Planned and implemented new Standard Operating Procedures to increase efficiency and decrease
downtime in all store operations and documented them for using whilst mentoring new team
members. This was recognized and then implemented nationwide by GM.
 Exceeded monthly target expectations by a minimum of $9000 consistently for 8 months.
 Restructured and reorganized all folders and filing systems (Hard copies and e-copies) which were
unorganized and messy.
Sales Representative Sept 2010 – June 2011
Hills Holdings - Home and Hardware Centre, Keysborough, Melbourne
Responsibilities
 Sales support to customers
 Support to managers
 Developing and maintaining customer relations
 Invoicing and stock transfers
 Preparing documentation for deliveries
 Coordinating office administration - OHS & Quality
Achievements
 Increased sales by 30% using e-Advertising as a media and sending out e-flyers to a large consumer
database.
 Reported directly to State manager advising sales strategies.
 Directly involved in in-store merchandising which increased revenue by 10%..
 Promoted to Store Manager within nine months of commencement within the company.
Outbound Telesales Executive Nov 2009 – Dec 2010
Telstra Telco, St. Kilda Road, Melbourne
Responsibilities
 Efficient management of calling KPIs, Product KPIs, calendar management, GP focused.
 Effective and efficient pipeline management.
 Organised and up to date response times to customers, via email and the phone
 Provide the highest level of customer service at all times including answering all overflow phone
calls in a professional manner.
 Ensure business knowledge is up to date in relation to products, procedures from our suppliers.
 Complete all necessary paperwork, reports etc. that are required for the business operation.
Achievements
 Consistently over achieved sales targets and plan bump up quotas.
 Called in to supervise and coach fellow telesales executives on calls.
 Offered Team leader role in less than a year.
Service Cashier Sept 2009 – June 2011
Woolworths, South Melbourne, Melbourne
Responsibilities
 Providing customers with friendly and efficient service
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4.  Cash handling
 Register transactions
 Answering customer queries and complaints in a courteous manner
 Working cooperatively in a team environment
Achievements
 Achieved 80% result in mystery shopper survey
 Achieved highest scan rate for two consecutive weeks
Product Recovery/Nightfill/Counter Sales Nov 2007 –Feb 2008
Officeworks, Richmond, Melbourne
Responsibilities
 Preparing weekly inventory reports and submitted to supervisor.
 Interacting with the company clients and with the management.
 Stock Handling.
 Aligning and displaying products and returning loose stock to the shelf.
 Providing customers with friendly and efficient service.
 Cash handling.
 Register transactions.
 Answering customer queries and complaints in a courteous manner.
 Working cooperatively in a team environment.
EDUCATION
Certificate III – Logistics 2013
Bachelors of Information Technology 2007-2010
(Network Administration)
SKILLS AND COMPETENCIES
• Dynamic Leadership.
• Budgeting and Forecasting.
• Strategic/Tactical Business Planning
and Implementation.
• Mentoring and Motivation.
• Organizational Reengineering.
• Decision Making.
• Negotiation.
• Team Building.
• Communications.
• Cost Reduction.
• Well versed with MS Office.
• Languages known: English, Hindi,
Malayalam and Tamil.
VISA STATUS
Australian Citizen
MISCELLANIOUS SKILLS
Fully licensed to operate –
• Forklift
• Light commercial vehicle
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5. • Passenger vehicles
• Motorcycle
REFERENCES
Will be provided upon request.
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6. • Passenger vehicles
• Motorcycle
REFERENCES
Will be provided upon request.
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