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Erik Scheiber resume Nov 2016-3

Erik Scheiber is an experienced operations leader with over 15 years of experience managing large retail operations across numerous locations. He has a proven track record of exceeding revenue and cost savings targets through process improvements and strategic planning. As a collaborative problem solver, Erik identifies root causes of issues and translates complex processes into clear action plans. His previous roles include Field Market Manager for Sears Home Improvement, where he grew a new market from $0 to $120k in revenue in 5 months, and District Manager for Apollo Retail Specialist, where he successfully managed over 400 customer accounts. Erik holds a high school diploma and has completed various professional development courses focused on leadership, management, and business skills.

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ERIK SCHEIBER
Orlando Fl 32825 407-334-9790
www.linkedin.com/in/ErikScheiber Erikscheiber.bulldog@gmail.com
VISIONARY OPERATIONS LEADER
EXCEED REVENUE & COST SAVINGS TARGETS | IMPROVE OPERATIONAL SERVICE & DELIVERY
Collaborative problem solver who uses financial modeling, process improvements, project management
and training strengths to turn around troubled operations. Performance driven with more than 15+
years of combined expertise in Operations and National Remote Management . Established track record
in developing and implementing strategic and tactical plans supporting large retailers across numerous
locations. Demonstrated success in identifying the root cause of issues and translating complex process
into clear, understandable and actionable steps. Enthusiastic leader who consistently meets
commitments with integrity.
Expertise includes:
Organization Design & Build | International Sourcing & Procurement | Low Cost Region Development
| Strategic & Operations Planning | Service Delivery| Profit & loss Management | Build & Manage
Customer Relationships
PROFESSIONAL EXPERIENCE
Sears Home Improvement, Longwood, Florida 2016
Field Market Manager
Hired and trained all new hires to be Home Solutions Advisors. Ensured all schedules were completed
and provided adequate coverage during the peak hours in the stores. Managed a crew up-wards of 15
Home Solutions Advisors and 8 stores. Coached and mentored employees which allowed them to
achieve their daily and weekly goals.
 Managed a brand new market without any employees and achieved top market status.
 Delivered a market from $0 revenue to making $120K in 5 months by staffing and proper scheduling
 Provided coaching to the sales teamwhich increase their leads by 28% and resulted in revenue
growth
Apollo Retail Specialist/ Impact Resource Group, Tampa, Florida
District Manager 2000 to 2015
Managed a $12.8 revenue district and supported 150+ employees and 2 Service Managers and a Service
Coordinator. Served as a liaison between customers, sales teams, Store Managers, and District
Managers ensuring adherence to all documented system and operational procedures while successfully
addressing all non-conformances and mitigating any customer dissatisfaction.
ERIK SCHEIBER erikscheiber.bulldog@gmail.com PAGE TWO
• Successfully managed 400+ customer accounts including new store set ups, various resets,
service visits, in-store assemblies, and in-home assemblies by reducing customer’s issues by 30% and
completion of project within the time frame by 95% of the time
• Managed all talent-acquisition and personal development initiatives – recruit and train staff on
proper technical skills, including how to properly identify customer needs, cross sell opportunities which
reduce turnover by 25%
• Effectively coordinated complex travel arrangements and accommodations with detailed
itineraries incorporating billing and expense data
• Developed and updated client database related to service visits this allowed the customers to
monitor their growth and increase in sales
• Conducted extensive P&L analysis – create and review statements, while training staff to
examine statements for underlying trends and issues
• Implemented strategic weekly and bi-weekly conference calls to review new/ongoing projects
and assignments
• Prepared, organized and maintained highly-sensitive and proprietary information
Service Manager 1998 to 2000
Ensured the company standards on training of new hire and existing employees and trainers. Overseeing
all employees and trainers for the entire state of Florida.
 Provided mentoring /Leadership as well as trained, coached and motivated employees to achieve
maximum performance
 Wrote, edited and implemented training manuals as well as produced videos for new hires.
 Training of the staff on the proper safety techniques and ensuring they are followed per company
guidelines
EDUCATION
Crestline High School Graduated with a high school diploma
Professional Development/Training Courses
 Leadership Conference
 Managing Multiple Priorities
 Motivating People
 Coaching/Mentoring Successfully
 Interviewing Skills
 How to be a Successful Manager
 How to Improve Organizational skills
 Understanding P&L’s
Erik Scheiber resume Nov 2016-3

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Erik Scheiber resume Nov 2016-3

  • 1. ERIK SCHEIBER Orlando Fl 32825 407-334-9790 www.linkedin.com/in/ErikScheiber Erikscheiber.bulldog@gmail.com VISIONARY OPERATIONS LEADER EXCEED REVENUE & COST SAVINGS TARGETS | IMPROVE OPERATIONAL SERVICE & DELIVERY Collaborative problem solver who uses financial modeling, process improvements, project management and training strengths to turn around troubled operations. Performance driven with more than 15+ years of combined expertise in Operations and National Remote Management . Established track record in developing and implementing strategic and tactical plans supporting large retailers across numerous locations. Demonstrated success in identifying the root cause of issues and translating complex process into clear, understandable and actionable steps. Enthusiastic leader who consistently meets commitments with integrity. Expertise includes: Organization Design & Build | International Sourcing & Procurement | Low Cost Region Development | Strategic & Operations Planning | Service Delivery| Profit & loss Management | Build & Manage Customer Relationships PROFESSIONAL EXPERIENCE Sears Home Improvement, Longwood, Florida 2016 Field Market Manager Hired and trained all new hires to be Home Solutions Advisors. Ensured all schedules were completed and provided adequate coverage during the peak hours in the stores. Managed a crew up-wards of 15 Home Solutions Advisors and 8 stores. Coached and mentored employees which allowed them to achieve their daily and weekly goals.  Managed a brand new market without any employees and achieved top market status.  Delivered a market from $0 revenue to making $120K in 5 months by staffing and proper scheduling  Provided coaching to the sales teamwhich increase their leads by 28% and resulted in revenue growth Apollo Retail Specialist/ Impact Resource Group, Tampa, Florida District Manager 2000 to 2015 Managed a $12.8 revenue district and supported 150+ employees and 2 Service Managers and a Service Coordinator. Served as a liaison between customers, sales teams, Store Managers, and District Managers ensuring adherence to all documented system and operational procedures while successfully addressing all non-conformances and mitigating any customer dissatisfaction.
  • 2. ERIK SCHEIBER erikscheiber.bulldog@gmail.com PAGE TWO • Successfully managed 400+ customer accounts including new store set ups, various resets, service visits, in-store assemblies, and in-home assemblies by reducing customer’s issues by 30% and completion of project within the time frame by 95% of the time • Managed all talent-acquisition and personal development initiatives – recruit and train staff on proper technical skills, including how to properly identify customer needs, cross sell opportunities which reduce turnover by 25% • Effectively coordinated complex travel arrangements and accommodations with detailed itineraries incorporating billing and expense data • Developed and updated client database related to service visits this allowed the customers to monitor their growth and increase in sales • Conducted extensive P&L analysis – create and review statements, while training staff to examine statements for underlying trends and issues • Implemented strategic weekly and bi-weekly conference calls to review new/ongoing projects and assignments • Prepared, organized and maintained highly-sensitive and proprietary information Service Manager 1998 to 2000 Ensured the company standards on training of new hire and existing employees and trainers. Overseeing all employees and trainers for the entire state of Florida.  Provided mentoring /Leadership as well as trained, coached and motivated employees to achieve maximum performance  Wrote, edited and implemented training manuals as well as produced videos for new hires.  Training of the staff on the proper safety techniques and ensuring they are followed per company guidelines EDUCATION Crestline High School Graduated with a high school diploma Professional Development/Training Courses  Leadership Conference  Managing Multiple Priorities  Motivating People  Coaching/Mentoring Successfully  Interviewing Skills  How to be a Successful Manager  How to Improve Organizational skills  Understanding P&L’s