Melinda Haensel is seeking a management position where she can use her 15 years of experience in customer service, marketing, operations management, and human resources at Hy-Vee Food Stores. She has a Bachelor's degree in Business Management and Human Resources and experience training employees, negotiating contracts, developing marketing plans, and directing store operations.

1. Melinda Haensel
46635 263rd Street, Sioux Falls SD 57107
Cell: (605) 366-2463
Summary-------------------------------------------------------------------------
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To obtain a position within an organization where I can maximize my management skills, utilize
my organizational skills, use my experience in customer service and use my experience in
t r a i n i n g t o i n c r e a s e t h e s t a n d a r d w i t h i n t h a t o r g a n i z a t i o n .
Highlights-------------------------------------------------------------------------
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• Outstanding communication skills
• Exceptional Leader
• Conflict resolution skills
• Team-orientated
• Recruiting and interviewing
• Retail inventory management
• Reliable
• MS Office proficient
• Store operations
• Flexible schedule
Experience------------------------------------------------------------------------
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Marketing Coordinator, May 2016 - present
Hy-Vee Food Stores – Sioux Falls SD
• Deliver excellent customer service by greeting and assisting each customer.
• Works closely with store director to formulate and build store brand through newspaper
advertising, radio advertising and brand aware.
• Accepts all donation requests, evaluates and fulfills all community service projects for
Hy-Vee Stores in Sioux Falls Market
• Assess success of each marketing campaign executed on local level. Makes adjustments
bases on results
• Negotiates contracts for sports marketing in Sioux Falls Area
• Negotiates contracts for annual marketing contracts to maximize spend while staying
within budget.
• Creates a marketing plan for Sioux Falls Hy-Vee Stores on a yearly and quarterly basis
• Works with vendors to create deals and offers to stores for promotions
Manager Store Operations/Perishables, Jan. 2010 to May 2016
Hy-Vee Food Stores – Sioux Falls SD
• Deliver excellent customer service by greeting and assisting each customer.
• Works closely with store director to formulate and build store brand.
• Trains staff to deliver outstanding customer service.
• Addresses customer inquiries and resolves complaints.

2. • Assists in recruiting and training new staff.
• Reorganized/Merchandises the sales floor to meet company demands.
• Determined staff promotions and demotions, and terminations of employees when
necessary.
• Completed a series of training sessions to advance from assistant manager to store
director.
• Completed weekly schedules according to payroll requirements.
• Trained all new managers on store procedures and policies.
Human Resource Manager, Jan. 2007 – Jan. 2010
Hy-Vee Food Stores – Sioux Falls, SD
• Trained staff to deliver outstanding customer service.
• Trained all new employees on store procedures and policies.
• Addressed and corrected sales staff on communication issues in a tactful and effective
manner.
• Recruited and interviewed applicants.
• Answered employee questions and resolved any issues.
• Advised managers on organizational policy matters and recommended needed changes.
• Conducted new employee orientation.
• Directed personnel, training and labor relations activities.
• Identified staff vacancies and recruited, interviewed and selected applicants.
• Served as a link between management and employees by handling questions, interpreting
and administering contracts and helping resolve work-related problems.
Assistant Manager, May 2002 – Jan. 2007
Hy-Vee Food Stores – Sioux Falls, SD
• Delivered excellent customer service by greeting and assisting each customer.
• Addressed customer inquiries and resolved complaints.
• Stocked and restocked inventory when shipments were received.
• Directed and supervised employees, inventory taking and reconciling cash receipts.
• Trained staff to deliver outstanding customer service.
Education-------------------------------------------------------------------------
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• Bachelor of Science – Business Management/Human Resource Management - 2002
• Colorado Technical University – Sioux Falls, SD
• 3.8 GPA
• Minor in Marketing
• Member of Pi Beta Delta Business Club
High School Diploma – General – 1999
Washington High School – Sioux Falls, SD
• 3.7 GPA
• National Honor Society