1. KUMAR ABHISHEKKUMAR ABHISHEK
e-mail:kmrabhishek080@gmail.com abhishek_nke@yahoo.com
Mobile: +91-8221002810/ 8796831861
Synopsis
A highly result oriented, versatile hospitality professional, dynamic manager providing
decisive leadership, management and guidance with a proven ability to effectively
manage operations in intensely competitive environments.
Strong organizer, motivator and team player with established record of success in
identifying new and emerging business opportunities. Talent for making rapid
assessment of diverse situational challenges and correspondingly developing and
leading the resulting action plans. Areas of expertise in:
• Hospitality Operations & Management
• People Management and Development
• Client Management & Relationship Building
• Business Development
• Strategic Partnerships and Alliances
• Thought Leadership
• Metric Management & Driving Performance
WORK EXPERIENCE:
STRENGHTS
A result oriented professional with over 07 years of National and international Brands
in Front Office.
Expertise in Pre opening handling a diverse range of operations entailing Start up’s,
Front Office Operations, Training and Budgeting.
Proven track record of developing procedures, SOP’s and operational policies,
planning & implementing effective control measures to reduce running costs of the
unit and achieving high GOP.
Expertise in designing & implementing training programs for bringing keen customer

2. focus, high energy level and team spirit in the employees.
Excellent written, communication, inter personal, liaison and problem solving skills
with the ability to work in multi cultural environment.
Outgoing, multi-talented and multi linguistic individual with expertise in delivering
the highest level of customer service.
Consistently promoted training programs that resulted in improved service standards.
Excellent strategic thinker and problem solver. Adept at developing actionable plans
for guest satisfaction, with the foresight to detect potential challenges.
Effective management style of utilizing the motivational approaches to achieve
highest levels of performance from team members.
PRESENT EMPLOYMENT:
ITC,FortuneParkOrange,Gurgaon
April,15 – till date
A 4 Star Hotel, Situated in Industrial Hub Of Gurgaon, Haryana, with a
inventory of 96room +8 villas Keys, Banquet Space set up of 2029 Sq Ft, Coffee
shop, Specialty Indian Restaurant, Bar, & In room dining
Designation: Asst. Front Office Manager(HOD)
JOB RESPONSIBLITIES
• Ensure highest level of customer satisfaction by providing quality customer
services and amenities within corporate standards.
• Monitor the present and future trends, practices and systems in the
Hospitality industry, determine and ensure execution of competitive programs.
• Participate actively in selling the front office services through involvement with
all potential market clients.
• Oversee and direct the Personnel function of the Hotel including recruitment,
hiring, orientation, coaching, counseling training, wage and salary administration,
labor relations, performance appraisals and succession planning.
• Responsible for the security and safety of customers and employees, and ensures
emergency procedures are established, well publicized, practiced and reinforced.
• Monitor applicable laws and regulations and ensure compliance with the same.
• Establish and maintain effective internal communications, to ensure optimum
teamwork and productivity. Establish and maintain effective employee morale
and relations.
• Develop recognition programs, advertising and promotional campaigns, to

3. obtain maximum market awareness and patronage.
• Contribute to the overall growth of the Organization.
Achievements:
Controlled Attrition levels.
Conceptualized and implemented – ‘NEVER SAY NO’ -- a drive to eradicate all
avenues of guest dissatisfaction, aimed at empowering the down line staff, so that
no customer is ever told a NO! It has been pivotal in bringing the GSI percentages
up by 25% in a month.
AREAS OF EXPERTISE
Skills and Knowledge
• Customer and Personal Service - Knowledge of principles and processes for
providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction.
• Management of Financial Resources - Determining how money will be spent to
get the work done, and accounting for these expenditures.
• Administration and Management - Knowledge of business and management
principles involved in strategic planning, resource allocation, human resources
modeling, leadership technique, production methods, and coordination of people and
resources.
• Applied Business Knowledge - Understanding market dynamics, enterprise level
objectives and important aspects of the company's business to accurately diagnose
strengths and weaknesses, anticipate opportunities and risks, identify issues, and
develop strategies and plans. Aligning individual and team actions with strategies and
plans to drive business results.
• Management of Material Resources - Obtaining and seeing to the appropriate
use of equipment, facilities, and materials needed to do certain work.
CORE WORK ACTIVITIES
Developing and Maintaining Front Office Operation.
• Sets expectations and holds F O leadership team accountable for demonstrating
desired service behaviors.
• Reviews financial reports and statements to determine how Front Office is
performing against budget.
• Makes recommendations for CAPEX funding of front Office Strategy and
renovations in accordance with brand business strategy.
• Works with Front Office leadership team to determine areas of concern and

4. develops strategies to improve the department's financial performance.
• Establishes challenging, realistic and obtainable goals to guide operation and
performance.
• Strives to improve service performance.
Developing and Maintaining Budgets
• Develops and manages Front Office budget.
• Monitors the department's actual and projected sales to ensure revenue goals are
met or exceeded and opportunities are identified and addressed.
• Focuses on maintaining profit margins without compromising guest or employee
satisfaction.
Leading Front Office Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage
others; advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team
members.
• Achieves and exceeds goals including performance goals, budget goals, team goals,
etc.
• Serves as a role model to demonstrate appropriate behaviors.
• Develops means to improve profit, including estimating cost and benefit, exploring
new business opportunities, etc.
• Identifies opportunities to increase profits and create value by challenging existing
processes, encouraging innovation and driving necessary change.
• Ensures that regular, on-going communication occurs in all areas of front office
(e.g., pre-c/in briefing, staff meetings, front office team).
• Establishes and maintains open, collaborative relationships with direct reports and
entire front office team. Ensures direct reports do the same for their team.
• Develops a front office operating strategy that is aligned with the brand's business
strategy and leads its execution.
• Identifies the developmental needs of others and coaches, mentors, or otherwise
helps others to improve their knowledge or skills.
• Stays aware of market trends and introduces new front office services to meet or
exceed customer expectations, generate increased revenue and ensure a competitive
position in the market.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest
needs, providing guidance, feedback, and individual coaching when needed.
• Reviews findings from comment cards and guest satisfaction results with F O team
and ensures appropriate corrective action is taken.
• Reviews comment cards, guest satisfaction results and other data to identify areas of

5. improvement.
• Empowers employees to provide excellent guest service.
• Estimates cost and benefit ratio, maintaining balance between profit and service
satisfaction.
• Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance
standards and monitoring performance.
• Coaches and supports front Office leadership team to effectively manage wages, FO
operation cost and controllable expenses (e.g., stationary, uniforms, etc.).
• Hires front office leadership team members who demonstrate strong functional
expertise, creativity and entrepreneurial leadership to meet the business needs of the
operation.
• Sets goals and expectations for direct reports using the performance review process
and holds staff accountable for successful performance.
• Ensures that expectations and objectives are clearly communicated to subordinates;
subordinates are also open to raise questions and/or concerns.
• Brings issues to the attention of Human Resources as necessary.
• Ensures employees are treated fairly and equitably.
• Coaches team by providing specific feedback to improve performance.
Additional Responsibilities
• Informs and/or update the executives and the subordinates on relevant information
in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in
written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve
problems.

6. Summary of Work Experience:
ITC-Fortune Park
Orange,Gurgaon
Asst Front Office
Manager(HOD)
April 2015 –
Till Date
The Pride Hotel Pune Asst Front Office Manager
January 2013 –
Till April 15
The Orchid Vits Hotel,
Pune( A Kamath Hotel india
pvt ltd ) Sr. Duty Manager
July – 11 to
December
2012
Park Plaza, Ludhiana(A
Sarovar Hotels) Duty Manager
August 10 –
July - 11
Angsana Oasis Spa &
Resort, Bangalore( A Banyan
Tree Hotels) Sr. Front Office Supervisor
Dec 09 - July
10
Vits Hote, Pune(A Kamath
Hotel India Pvt ltd ) Front Office Supervisor
OCT 08 –
NOV- 09
Vits Hote, Pune(A Kamath
Hotel india pvt ltd ) Front Office Assistant
July 07 - Sept
09
EDUCATION:
4 Year Degree in Hotel Management ( Tuli College Of Hotel
Management, Nagpur, Maharashtra, India)
OTHER SKILLS, HOBBIES AND ACTIVITIES:
2 Languages : English, Hindi,
3 Computer Proficiency : Microsoft Windows, Opera, PMS, showman, IDS.
Micros
PERSONAL INFORMATION:
3 D.O.B : 4th Dec 1984 NATIONALITY : India Marital
Status : Married, Passport- G6164403, exp-12/12/17
4. Skype id - abhishek.kumar3080

7. Summary of Work Experience:
ITC-Fortune Park
Orange,Gurgaon
Asst Front Office
Manager(HOD)
April 2015 –
Till Date
The Pride Hotel Pune Asst Front Office Manager
January 2013 –
Till April 15
The Orchid Vits Hotel,
Pune( A Kamath Hotel india
pvt ltd ) Sr. Duty Manager
July – 11 to
December
2012
Park Plaza, Ludhiana(A
Sarovar Hotels) Duty Manager
August 10 –
July - 11
Angsana Oasis Spa &
Resort, Bangalore( A Banyan
Tree Hotels) Sr. Front Office Supervisor
Dec 09 - July
10
Vits Hote, Pune(A Kamath
Hotel India Pvt ltd ) Front Office Supervisor
OCT 08 –
NOV- 09
Vits Hote, Pune(A Kamath
Hotel india pvt ltd ) Front Office Assistant
July 07 - Sept
09
EDUCATION:
4 Year Degree in Hotel Management ( Tuli College Of Hotel
Management, Nagpur, Maharashtra, India)
OTHER SKILLS, HOBBIES AND ACTIVITIES:
2 Languages : English, Hindi,
3 Computer Proficiency : Microsoft Windows, Opera, PMS, showman, IDS.
Micros
PERSONAL INFORMATION:
3 D.O.B : 4th Dec 1984 NATIONALITY : India Marital
Status : Married, Passport- G6164403, exp-12/12/17
4. Skype id - abhishek.kumar3080